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How to Set Up an Online Ordering System for Restaurants

Sahana Ananth
March 1, 2024
2 mins

Online delivery sales reached new heights when many people sheltered in their homes early in the coronavirus pandemic. This surge became a game-changer for the restaurant industry. Right now, restaurants are capitalizing on this growth by diversifying their approach. Many are venturing into exclusive delivery services, and others are opting for ghost kitchens dedicated to fulfilling online orders. 

In this blog, we have compiled a 6-step checklist to launch your restaurant's online ordering system without breaking the bank.

How to Get Your Restaurant Online?

Taking your restaurant digital opens doors to a broader audience and boosts sales. 

  1. Begin with establishing a robust website and integrating a customer-friendly online ordering feature. You can develop an e-commerce-enabled website or partner with third-party food delivery platforms. Each option offers different benefits regarding cost, control, and customer reach. 

  1. Choose a web hosting provider that aligns with your financial and functional requirements for a website. Your website should mirror the unique vibe and offerings of your restaurant. 
  1. Ensure the site is optimized for mobile devices, as many orders come from smartphones.
  1. Incorporate an efficient online ordering system that is straightforward for you and your customers. This system must reliably manage menu adjustments, order processing, and secure payments. If you don't know how to create online ordering for a restaurant, we'll cover it in a while.  
  1. Adding appealing images of your menu items will also attract more customers. 
  1. Leverage social media for marketing. Set up accounts on popular platforms to post updates, promotions, and engaging content. These platforms are great for entertaining your community and strengthening customer relationships.
  1. Adopt local SEO practices to boost your visibility in search engine results for nearby diners. Incorporate keywords related to your food, location, and offerings in your site's content and meta descriptions.

If your restaurant is already online, you must focus on integration with a robust online ordering system and effective management. You can turn your simple online presence into a revenue channel with the right approach. 

Setting Up Online Ordering for Restaurants for Free: Checklist

Though setting up an online ordering system might appear challenging, it's definitely within reach and affordable with the correct strategy. The initial step is to choose from two options. First, you can choose first-part delivery systems like OneHub delivery or a third-party delivery service—like Postmates, GrubHub, or Uber Eats. 

Anything you select, this checklist will guide you through launching your online ordering without cost. 

1. Create Your Restaurant Profile 

Creating your restaurant profile on the delivery app is the first step in setting up online ordering. Keep your focus on making a solid first impression. Your profile must be potent enough to create a lasting impression. 

Include high-quality images of your dishes, your team, and your dining space to give customers a taste of what to expect. Your profile should highlight what makes your restaurant unique. 

  • Do you offer unique dishes? 
  • Is your cuisine tied to a particular region or culinary tradition?

Make it clear. This detail helps you connect with your customers on a personal level. Here are some practical tips to create an impactful restaurant profile:

  • Use high-quality, appealing photos of your dishes and restaurant.
  • Highlight unique selling points, like special ingredients or signature dishes.
  • Include customer testimonials or positive reviews.
  • Use engaging, concise descriptions for dishes and services.

2. Choose Pickup & Delivery Options

Choosing pickup and delivery options is essential for customer convenience. Ask yourself, what works best for your operation and your customers? If you have the capacity, offering both can cover more ground. 

For pickup, ensure the process is smooth. Think about designated parking spots or a separate counter for online orders. Decide if you'll use your staff or partner with third-party services for delivery. Each option has its pros and cons. Using your team keeps the customer experience in your hands, but partnering with delivery services expands your reach. 

Whichever you choose, clear communication is critical. Set realistic wait times and keep customers updated on their order status. Use these tips to optimize pickup and delivery options:

  • Offer real-time tracking for orders to enhance customer trust.
  • Implement contactless delivery and pickup to ensure safety.
  • Communicate wait times to manage customer expectations.
  • Use dedicated pickup zones for efficiency and convenience.

3. Generate Your Restaurant Menu

When creating your restaurant's online or QR code menu, focus on making it irresistible to your customers rather than simply listing the dishes. 

Start with clear, concise descriptions. Each dish should tempt the customer to try it. Include high-quality images whenever possible. People eat with their eyes first, and a great photo can turn a maybe into a definite yes.

Price each item accurately and ensure the menu reflects your current offerings. Organize your menu into sections like appetizers, mains, desserts, and drinks. This makes it easier for customers to browse and decide.

4. Add the Online Ordering Button 

Adding an online ordering button to your website or social media page invites your digital audience to engage with your services. This button should be front and center. You want it to catch the eye of anyone visiting your page. The easier it is to find, the faster your customers can start ordering.

The process should be straightforward. Customers click the button, choose their items, and checkout without hiccups. Make sure this button links directly to your menu and ordering system. Test it regularly to ensure it's working smoothly. A broken link means lost orders. Lastly, utilize the features of social media platforms to add direct ordering links.

5. Use the Order-Taking Platform 

Choosing the right order-taking platform is like picking the best ingredients for your dishes. It needs to fit your restaurant's unique flavor. Look for these features:

  • A good platform is user-friendly for both your team and your customers. 
  • Check for integration capabilities with your current POS and other systems.
  • Compare costs, including setup, monthly fees, and transaction charges.
  • Look for customization options to match your brand and menu. 
  • Investigate customer experience features, like tracking and real-time notifications.
  • Research user reviews and feedback for real-world insights.

When you get the order process right, your customers will notice. And they'll thank you with repeat business.

6. Start Taking Orders

Now, start accepting orders and deliver a stellar experience with each one. For this:

  • Ensure your staff is trained on the new system. They should know how to process orders, update order statuses, and handle customer queries efficiently.
  • Promote your online ordering service. Use every channel you have—social media, your website, even signage in your restaurant. 
  • Offer special discount codes on first orders to encourage more orders. 

Last but not least, keep improving based on feedback and performance. 

Wrapping Up

Now that you have the detailed checklist, getting your restaurant online is just a few clicks away. Remember, the simpler your order-taking process, the higher your order value and the more the repeat orders. People value user-friendliness, and easy ordering entices them to order more from your restaurant. 

OneHubPOS can help you step up the ladder. Our all-in-one POS and kiosk software solutions make order processing, payment security, and daily operations management effortless. Book a demo today to learn more!

Cash management

Top 5 Restaurant Loyalty Program Examples to Learn From

Sahana Ananth
March 1, 2024
2 mins

Have you ever wondered why some restaurants have customers returning again and again to make every night feel like a busy Saturday? The secret ingredient isn't just in their sauce; it's also in their loyalty programs

Loyalty programs reward customers for their repeat business. They offer points, discounts, or other perks. With these programs, you keep customers coming back. You recognize their loyalty with rewards. This makes them feel special and appreciated. It's a win-win for you both. Your business grows as your customers enjoy their benefits. They return, again and again, because they trust you value them. 

Take Starbucks as an example. It's renowned worldwide not just for its coffee but also for its exemplary customer loyalty approach. Starbucks Rewards, with over 30 million active U.S. members, provides complimentary items, special birthday treats, and mobile ordering ease, exemplifying top-tier customer loyalty.

The 2022 Restaurant Friction Index shows 41% of diners favor restaurants with loyalty rewards. These numbers underline the tangible benefits of loyalty programs for restaurants of all sizes. This guide will explore the top examples of loyalty programs and how they have successfully driven business growth.

What Are E-Loyalty Programs & Is This for You?

E-loyalty programs are digital versions of traditional loyalty schemes. They also reward customers for their repeat business. Unlike paper cards or physical tokens, these programs leverage technology to track purchases and give rewards. Your customers can activate them by mobile number, an OTP, or a customer code. 

You might already use restaurant hardware and software for orders and payments. Integrating an e-loyalty program can be a seamless next step. With e-loyalty programs, everything is at your fingertips. You can easily execute rewards management and appeal more to your customers. They love the convenience of tracking rewards on their smartphones, and you'll love how it simplifies tracking and increases customer retention.  

Wondering whether e-loyalty programs are what your restaurant needs? They might be a perfect fit if you want to:

  • Boost repeat business: Customers love earning rewards. Each visit or purchase brings them closer to a freebie or discount and encourages more frequent visits.
  • Smart rewards programs are designed to be implemented quickly and maintained easily. These programs utilize existing technologies to provide personalized rewards based on consumer preferences. For example, if you frequently purchase coffee, you may receive vouchers for coffee as a reward.
  • Enhance customer experience: Personalized rewards make customers feel valued. Offering them an exclusive deal on their birthday will undoubtedly make them happy.
  • Better offerings: Every transaction provides insights into customers' likes and dislikes. It allows you to customize your services to their preferences better. This data helps tailor your offerings to match their tastes.
  • Streamline operations: Integrated with your restaurant hardware, e-loyalty programs automate tracking and rewards. They save you time and hassle.
  • Increase revenue: Loyal customers spend more. A well-designed loyalty program can significantly lift your average ticket size.

If you aim to grow your customer base and enjoy the tech to support it, e-loyalty programs are your go-to strategy.

Traditional Loyalty vs E-Loyalty Rewards

Loyalty keeps customers coming back; e-loyalty takes this concept online. For example, if you run a small cafe. Your regulars don't just love your coffee; they appreciate the warm welcome and ambiance. 

Now, consider your online ordering system. How do you make sure your website or app feels just as welcoming? Here's a detailed comparison between traditional loyalty and e-loyalty programs.

1. Customer Engagement

Traditional Loyalty Programs often limit engagement to the point of sale. Interaction between the customer and the business occurs mainly during transactions.

In contrast, E-Loyalty Programs foster ongoing interaction via online platforms. They leverage different dine-in terminals like display screens, kiosks other than POS, email, social networks, and smartphone applications to maintain active communication.

2. Convenience and Accessibility 

Classic Loyalty Programs may pose challenges for both customers and companies. Physical loyalty cards are easily misplaced, and monitoring rewards progress can be tedious.

E-loyalty Programs bring a higher level of ease. With just a few taps on a mobile device, customers can oversee their rewards, while businesses can modify account details instantly. 

3. Eco-Friendliness

Traditional Loyalty Programs often involve physical materials. They can be paper cards or plastic tokens, which can contribute to environmental waste.

E-Loyalty Programs are inherently more eco-friendly. They don’t need any physical materials and reduce waste. This factor gains significance among eco-aware consumers who favor businesses committed to sustainability. 

4. Cost-Effectiveness and ROI

Conventional Loyalty Programs might increase expenses over time. It stems from the use of tangible materials and the hands-on administration of the loyalty scheme.

On the other hand, E-Loyalty Programs might demand more upfront investment in digital infrastructure but tend to be more economical as time goes on.

5. Security and Data Protection

Traditional Loyalty Programs have minimal data security concerns, mainly because they collect little to no sensitive information.

E-loyalty programs must emphasize data protection and privacy, given their extensive personal and financial information management. 

Considering these factors, it's evident that e-loyalty programs offer advantages beyond simply digitizing traditional loyalty schemes. They provide a platform for deeper customer engagement, greater convenience, and cost savings.

Restaurant Loyalty Program Case Studies

This section will take you into the secrets behind successful restaurant loyalty programs. Each example sheds light on innovative strategies and practices that have helped them turn casual diners into devoted fans:

1. Starbucks Rewards

Starbucks was established in 1971. The company now operates over 30,000 coffee shops worldwide and reported revenues of $29 billion in 2021.

Recognizing the power of customer loyalty, Starbucks launched its Rewards program. This initiative has grown to include 24.2 million members in the U.S. alone. 40% of the company's sales come from the members of this program.

The Starbucks Rewards system offers 1 Star for every dollar spent anywhere. With just 25 Stars, you can start redeeming rewards. 

The program features two tiers: Green and Golden. Green Status starts from 1 to 199 stars, while Golden Status requires 200+ stars. Benefits span both tiers, including free drink customizations, the convenience of ordering ahead, and mobile payments.

Earning "stars" is straightforward. Use a registered Starbucks gift card or the mobile app at Starbucks locations to earn two stars per dollar spent. You can also earn stars on Starbucks-branded purchases, such as coffee or sandwiches, and through online purchases linked to their Rewards account.

2. Chipotle Rewards

Chipotle Mexican Grill excels due to its dedication to fresh, premium ingredients and eco-friendly agriculture. It has been a household favorite since its inception in 1993.

Chipotle Rewards, having over 24 million members, ranks among the fastest-expanding loyalty programs in the fast-food industry. With every purchase, you inch closer to rewards, accumulating 10 points for every dollar spent, applicable in-store, online, or via the app. Sign up and boom—free guac on your first order. 

Their program doesn't stop at earning points. Extras offer ways to score more points and snag exclusive badges. For those who love challenges, you’ll love their "Race to Rewards Exchange" game. Launched right before the new loyalty program, it allowed players to earn points directly in their Chipotle Rewards account.

3. MyPanera Rewards

Panera Bread started in 1987 and quickly became known for its tasty and healthy meals. Panera stood out with a menu full of bakery goods, soups, salads, and sandwiches by using fresh, clean ingredients and creating a friendly place for customers. This focus on quality and guest satisfaction helped them initiate the MyPanera rewards program.

Since its inception in 2010, MyPanera has attracted nearly 48 million members. The program customizes rewards based on individual member preferences and purchase habits. Participants receive personalized perks, including complimentary treats, tailored ordering options, and first looks at new menu introductions.

One standout feature is the Unlimited Sip Club. Members can indulge in unlimited coffees, teas, and more. Introducing choice-based rewards further elevates the experience and allows members to select their preferred perks.

4. Wendy’s Rewards

Wendy's, a household name for hamburger lovers, started its journey in Columbus, Ohio, in 1969. Now operating from Dublin, Ohio, it boasts a global footprint.

Decades after Thomas's demise, Wendy's launched Wendy’s Rewards™. This loyalty scheme rewards customers for their loyalty. It offers 10 points for every dollar spent. These points then become the currency for delicious rewards.

The Wendy's app offers these points. It features a QR code to scan at purchase to ensure every dollar spent becomes points in your account. Missed scanning at the counter? No problem. Just scan your receipt later through the app to claim your points. It's that flexible.

5. Pizza Hut’s Rewards

Two brothers started Pizza Hut in 1958 in Kansas. In 2017, they launched Hut Rewards. Jeff Fox, the Chief Brand and Concept Officer, highlighted its benefits- mentioning that Hut Rewards offers unlimited points. Customers can even get a free pizza after just one order.

Joining Hut Rewards is simple. New customers need to visit PizzaHut.com and sign up for Hut Rewards. Existing customers can opt into the program through their accounts. Once signed up, you start earning points immediately. Every dollar spent online goes toward free pizza. Other perks include exclusive offers and birthday rewards. 

The program is straightforward. For every dollar spent, you earn two points. You can redeem these points for pizzas. For example, 200 points get you a medium pizza, and 250 points for a large pizza. This system means every $100 spent earns you a free medium pizza. 

Wrapping-Up

Loyalty programs transform how you connect with your customers. They help you turn every meal into a step towards a lasting relationship. E-loyalty programs represent a strategic evolution in how restaurants foster loyalty and encourage repeat business. These digital initiatives offer a direct channel to engage with your customers. 

If you want to integrate an e-loyalty program into your operations, OneHubPOS's e-loyalty & Rewards app can significantly enhance customer satisfaction and retention. Our platform not only simplifies transactions but also personalizes the customer experience. Get in touch to learn more.

Point of sale

Top 6 Reasons Why Restaurant Owners Should Move To Cloud POS Solution

Diksha Adhikari
February 22, 2024
2 mins

Traditional POS setups tie your businesses down with outdated technology, limited accessibility, and a lack of real-time data. This hampers your restaurant's efficiency and stifles its growth potential.

Thanks to technology, we have cloud-based POS systems that address the shortcomings of their legacy counterparts. With features like real-time data access, scalability, and enhanced security, cloud-based systems transform how you manage your restaurant. These systems allow you to manage operations from anywhere, anytime, and respond to changes swiftly. 

This blog will explore the top six reasons why upgrading to a cloud POS system is crucial to streamlining your restaurant operations and staying competitive. 

What is a Cloud POS System?

A cloud POS system operates online and enables transaction processing and business management from anywhere. This solution moves away from the traditional model where data is kept onsite. Instead, it stores the information in the cloud. You get benefits from instant data access via any internet-connected device. 

What are the characteristics of cloud POS?

The system streamlines software updates, integrates seamlessly with various business tools, and provides in-depth insights through analytics and reports. This technology brings you convenience and operational flexibility. 

With cloud POS, geographical boundaries don't restrict access to information. Secure cloud storage means your business data is accessible with just a login. Cloud POS is a modern solution that scales your business effortlessly. As your operations grow, so does your system. You pay for what you use and avoid hefty upfront costs. 

You now have a fair idea of how a cloud POS works. You need to understand how legacy and cloud-based POS systems differ in operation. Legacy POS systems, often seen as the traditional approach, require physical servers onsite. This means it locally stores your data, from sales transactions to inventory, and limits access to the physical location of your business. 

Here's a closer look at the differences:

Factor Cloud-Based POS Solutions Legacy POS Solutions
Setup Operates online, accessible globally Requires physical setup, operates on-site
Reach Remote accessibility with continuous updates Complete in-house control but may lack convenience
Growth Potential Easily expands with the business, ideal for chains Limited expansion and are resource-heavy
Maintenance Remote upgrades streamline operations 

Hands-on updates necessary, can disrupt operations

Investment Lower ongoing costs due to scalability Initial investment is higher for equipment and setup
Data Sovereignty Reliant on cloud infrastructure for data management Full control with data stored on premises
Market Presence Increasingly preferred for efficiency and modernity Chosen for existing capabilities and control
Technological Edge Compliant with contemporary and agile tech practices May lag behind in adopting new technological trends

6 Reasons to Upgrade to a Cloud-based POS System

Upgrading to a cloud-based POS system provides seamless transactions and management. This upgrade gives you the tools for real-time data analysis, effortless scalability, and integrations that keep you ahead. Here are six reasons why switching to a cloud-based POS system is necessary:

1. Centralized Management

Managing a small business or restaurant with non-cloud-based POS systems presents challenges due to decentralized data and manual updates. These systems often require significant effort to synchronize sales information or modify menus across various locations.

A cloud POS addresses the constraints and inefficiencies of older systems. As a result, you get smoother operations and sharper decision-making.

Cloud-based POS systems, such as OneHubPOS, provide centralized management. This feature enables you to access and control your operations from anywhere. It streamlines processes such as pricing updates, menu changes, and promotional activities across all locations with minimal effort. 

For instance, if you're a restaurant chain adopting a cloud-based POS, you can update your menu across all outlets in minutes, not hours. You can also access comprehensive sales reports rapidly to inform decision-making.

2. OTA Maintenance

Remember the days of manually updating your POS software? It meant closing down, losing sales, or dealing with the hassle of physical upgrades. It is not ideal if you're trying to navigate a fast-paced market.

You have to coordinate with IT, schedule downtime, and manually update each terminal. It's a logistical headache that takes time away from your business.

Cloud-based systems like OneHubPOS bring a refreshing change. Updates and maintenance happen seamlessly over the air. There is no downtime and no manual installations. You can keep your business running smoothly while the system upgrades itself, often outside business hours. This means you always have the latest features and security patches without effort.

You no longer have to close down during peak hours for updates. You can focus on providing excellent dining experiences while the POS system updates automatically. 

A cloud-based POS system enhances your menu management and table reservation features overnight. The next day, your staff is ready to serve with improved efficiency and accuracy.

3. Integrations With Other Systems are Easy 

Integrating other systems with traditional POS setups often involves cumbersome and error-prone processes. This lack of integration can lead to inefficient operations and increased risk of errors, directly impacting productivity and profitability.

Cloud-based POS systems, however, simplify these integrations. They easily connect with a wide range of external services. This means you can easily connect it with your inventory management, customer relationship management (CRM), Kitchen systems, Financial systems, and cash management solutions like Loomis SafePoint—no more manual data entry across different platforms. 

SafePoint feature image 1

For example, when a sale happens, your inventory and financial records update automatically. This integration saves time and reduces errors. It makes your business run more smoothly by providing the most up-to-date information at your fingertips. 

4. Scalable and Secure Systems 

Traditional POS systems often lack scalability and security. When expanding your business, you will need more features, terminals, or even a new location. These systems can make tackling this challenging. They require significant updates, more hardware, or even a new system. Security-wise, they might not cut it either. They are prone to data breaches.

With the right cloud-based POS system, you can scale your business without any operational complexity. You can add features or expand your operations with ease—no need for hefty upfront investments in hardware. 

In terms of security, cloud-based POS systems offer robust protection. They store your data in secure, encrypted servers. Even if a terminal gets compromised, your data stays safe. Plus, you get real-time updates and backups. No more losing sleep over lost transactions or data breaches.

OneHubPOS offers seamless scalability and top-notch security. No more worrying about outgrowing your system or data threats. It provides reassurance, ensuring your system scales with you while securing your data. 

5. Easy Use and Management

Traditional POS systems often present complex interfaces that steepen the learning curve for new staff. They add complexity and time to the training process. Cloud-based POS systems eliminate the need for detailed manuals or long training sessions. Your staff can learn quickly and make operations smoother. Plus, managing your menu, tracking sales, or analyzing reports becomes straightforward. 

Furthermore, traditional POS systems can be rigid. They may complicate updates and adjustments, which in turn can interrupt daily operations. In contrast, cloud-based POS systems come with intuitive UI/UX. It ensures that new and seasoned staff can easily navigate the platform.

Equally important is the streamlined management experience. Cloud-based systems offer seamless updates and feature additions without halting your business. They facilitate a smooth operational flow for your restaurant.

6. Offline Mode

Have you ever faced a network outage and watched your sales take a hit because your POS system went down? It's a common headache with traditional POS systems. But not anymore. Cloud POS keeps your business running smoothly, processing transactions as if nothing happened. 

Once you're back online, all the data syncs up seamlessly. No lost sales, no disruption. This feature ensures you're always ready to serve your customers, internet or not. With this resilience, you can provide your business never skips a beat. So, cloud-based POS systems are a win regarding reliability and continuous service.

OneHubPOS keeps your restaurant operations uninterrupted, even when the internet doesn't cooperate. With its robust offline mode, you can keep serving customers, taking orders, and processing payments without a hitch. 

Upgrade to a Cloud POS for $1

Modernizing your restaurant operations starts with switching to a cloud-based POS system. In this guide, we've covered the top reasons why restaurants should make the switch. The benefits of upgrading to a cloud POS outweigh the initial investment, making it an essential upgrade to future-proof your business. 

With OneHubPOS, you can take advantage of the cutting-edge features of a cloud POS without breaking the bank. Make sure to benefit from our exclusive offer and boost your sales, not expenses. Grab your POS for $1 and start your journey towards streamlined restaurant management.

Your Go-to Guide to Open a Pop-Up Restaurant

Diksha Adhikari
February 21, 2024
2 mins

The restaurant industry is highly driven by convenience, changing lifestyles, and affordability. The traditional dining scene, once dominated by brick-and-mortar establishments and food trucks, now shares the spotlight with pop-up restaurants. 

These temporary restaurants are gaining traction for a reason. With 68% of 2,600 diners valuing food quality above all (location, customer service, etc.), pop-up restaurants cater to this demand by providing unique, quality dining experiences that leave a lasting impression.  

If you are a chef, starting a new business, trying out a new cuisine, or a culinary visionary - you must consider a pop-up restaurant.

Wondering how to begin? You're in the perfect spot with this guide. It covers all you need to know about pop-up restaurants—from getting yours off the ground to making it a flourishing venture. Let's get into it!

What Is a Pop-up Restaurant?

Pop-up restaurants represent an innovative dining concept that emerges in unique locations to offer a temporary culinary experience. These ventures allow you to present your culinary skills without the significant investment required for a permanent space.

In the last nine years, pop-restaurants started gaining traction. Their origin can be traced back to the desire for chefs to create intimate, unique dining experiences outside the constraints of regular restaurant settings.

These ventures pop up in shared spaces —art galleries, rooftops, and even in buzzy markets and well-established restaurants on their off days. The allure of pop-up restaurants lies in their ability to create a sense of occasion and exclusivity. They draw diners eager for unique experiences not found in permanent locations.

Pop-up restaurants provide a safe space for culinary experimentation. It allows you to tweak your menu, grasp diner likes and dislikes, and test the potential of a restaurant idea without the commitment of a fixed location.

What to Consider Before Opening a Pop-Up Restaurant

Starting a pop-up restaurant? Great! However, weighing several important considerations before diving into the pop-up restaurant scene is essential. 

Pros of Opening a Pop-Up Restaurant

  1. A pop-up provides a platform to test your concept, menu innovations, and culinary ideas with significantly less risk than launching a full-scale, permanent venue.
  1. It eliminates the financial burdens of a brick-and-mortar location by lowering the overhead costs.
  1. The mobility allows for easy relocation if a concept doesn't succeed in one location. The portability also presents the opportunity to introduce your dining concept to various regions.
  1. Enhances growth opportunities and lowers financial risks for culinary professionals. 
  1. Introduces appealing menu ideas while attracting customers to spend on exceptional culinary experiences. 
  1. You get to benefit from the built-in clientele of your selected venue or create a buzz through uniqueness and exclusivity. 
  1. You can experiment with diverse revenue models, from ticketed events to set menus, enhancing your profit potential. 
  1. It allows for lower prices on typically high-end foods. 

Cons of Opening a Pop-Up Restaurant

  1. Launching a pop-up restaurant requires adaptability to work with limited resources and in environments not initially intended for dining services.
  1. Controlling food and labor costs can be challenging, which may impact profitability.
  1. Creating a loyal or repeat customer base and building repeat business with infrequent pop-ups might be tricky.
  1. Pop-up restaurant success relies heavily on effective social media, PR, and community engagement to attract customers. This marketing spend might be a challenge. 

Top 4 Monetization Strategy of Pop-Up Restaurants You Can Try

Pop-up restaurants turn the traditional dining model on its head and get you multiple unique revenue opportunities. Let's break down how you can make your pop-up profitable:

1. Menu Sales

The bread and butter of any restaurant, pop-up or permanent, comes from selling food. You must design an irresistible menu with a suitable pricing strategy. Your pop-up also has the advantage of creating a buzz with limited-time menus that can command higher prices. You can consider exclusive dishes that make diners happy to pay a premium for the experience.

Hosting your pop-up on special dates or seasons can draw more customers. Try a fixed-price menu and change it every few days to keep things exciting throughout your pop-up- your choice.

2. Catering and Private Events

Expanding into catering and private events opens another revenue stream. Your pop-up becomes the go-to for businesses and individuals looking for a unique dining experience at their events. Tailor your offerings to the event's theme, and you have a recipe for success. This strategy broadens your customer base and lets you flex your creativity. 

Hosting these private events can elevate your brand's presence. It can lead to potential long-term collaborations with event planners or businesses. It's a chance to leave a lasting impression, making your pop-up the talk of the town, even during slower seasons. Plus, these events are great for networking. They open doors to new opportunities and partnerships.

3. Ticketed Events

Ticketed events elevate the dining experience by adding a touch of exclusivity and anticipation, effectively driving demand. This strategy allows you to plan for the exact number of guests. It ensures optimal food preparation and minimizes waste. Selling tickets ahead of time secures upfront revenue and reduces financial uncertainties. It lets you showcase your innovative menus or collaborations in an exciting environment.

These events also promote a sense of community among attendees. They encourage connections in a more intimate setting. Leveraging ticket sales and social media boosts event promotion, while the limited availability instills urgency and excitement. It prompts guests to book early, and you get a defined revenue- a win-win!

4. Partnerships and Collaborations

You can partner with local businesses or brands to boost your visibility and bottom line. Think of a pop-up in a boutique store or a collaboration with a local brewery. These partnerships draw in their loyal customers to you. Shared marketing efforts mean you reach more potential customers without bearing the total cost.

For example, In New York, a pop-up bar inspired by the "Breaking Bad" series offers fans an immersive experience. Here, customers can mix their drinks using advanced mixology methods, similar to the show's chemistry. The setting includes an RV, similar to the one used in "Breaking Bad," and staff wear the recognizable yellow jumpsuits. This pop-up exemplifies how partnerships and thematic collaborations can create unique dining and entertainment experiences.

The key to monetizing your pop-up restaurant lies in knowing your audience, playing to your strengths, and being open to innovating. When monetized smartly, your temporary eatery can lead to substantial growth.

How to Start a Pop-Up Restaurant: A Step-by-Step Checklist

You now have a fair idea of how a pop-up restaurant works. Let's get to the tough grind and have a look at how to kick-start your pop-up restaurant and make it exciting and profitable:

1. Choose a Concept

Choosing your pop-up restaurant's concept requires careful thought. Your concept is the identity of your venture. It should align with your culinary strengths and interests while filling a niche or meeting demand in your target market. To select a concept:

  • Start by researching current food trends and local market gaps. Are diners in your area looking for vegan options, ethnic cuisines, or interactive dining experiences? 
  • Next, assess your strengths and resources. Can you source the necessary ingredients locally? Do you have access to the right venue for your concept? Can you innovate under this theme?
  • Consider your concept's scalability and adaptability. Will it allow you to adjust the menu or setup based on customer feedback and logistical challenges? 

A flexible, well-thought-out concept appeals to interested diners and solidifies your pop-up's operational strategy.

2. Create a Business Plan

You now know what you want; it's time to map your concept in a business plan. A business plan will guide you from idea to launch. It acts as a strategy to attract guests, plan your menu, and nail your marketing. A thoughtful plan increases profitability chances by offering clear financial and operational direction. To create an effective business plan;

  • Start with market research. Know your competition and what makes you stand out.  
  • Present your concept clearly, including your unique selling points.
  • Next, draft a budget and describe your idea. It will clarify your startup costs and operational expenses.
  • Create a detailed marketing plan to get more visibility. 

A robust plan will help you stay on track, even during busy times. Always stay open to refining your strategy as you gain insights and feedback. 

3. Decide on a Location

The success of your pop-up largely depends on your location. High foot traffic areas are goldmines. They bring in more potential customers. Yet, consider the vibe of the neighbourhood. Does it match your restaurant's theme? 

Visibility matters a lot. You want people to find and access your pop-up quickly and easily. Think about it: How will your customers discover you if you're tucked away behind other restaurants? 

Here are quick tips for selecting a location:

  • Research foot traffic patterns. Busy streets mean more eyes on your pop-up.
  • Check accessibility for both customers and deliveries.
  • Evaluate local competition to avoid saturated markets.
  • Match the location with your theme. A hip café vibe goes well in artsy districts.
  • Look into the logistics of the space. Can it support your kitchen and dining setup?

Your choice of location can make or break your pop-up. Take your time and research thoroughly. The right spot draws in more customers and enhances their dining experience.

Take a cue from the Araxi Longtable series in Whistler, BC, hosting their Longtable series amid Mount Currie's North Arm Farm. 

Dine al fresco amidst stunning scenery, enjoying Chef James Walt's farm-to-table delights. This annual event, led by Executive Chef James Walt, features farm-to-table dishes. It showcases the importance of ambiance and location in creating memorable dining experiences.

4. Look Into the Legalities

Addressing legal requirements will secure your operation's integrity and future. Begin by understanding the specific permits and licenses your city mandates. This includes food service licenses, health department approvals, and temporary event authorizations.

Consider these legal steps:

  • Research local regulations. Every area has unique rules for pop-up businesses.
  • Secure permits early. Processing times can vary, so start this step as soon as possible.
  • Understand health and safety codes. These are non-negotiable when serving food to the public.
  • Look into insurance. Secure appropriate insurance and protect your business against liabilities and unforeseen damages.
  • Seek advice from legal professionals. They can offer tailored guidance to navigate complex regulations.

Cutting corners on legalities can lead to serious issues. Meeting compliance protects you and also builds trust with your customers. Make sure to take this step seriously.

5. Purchase Equipment

Choosing the right equipment sets your pop-up for smooth operations. It impacts everything from menu execution to customer satisfaction. The equipment you choose must align with your menu requirements and operational needs. 

Here's how to approach equipment buying:

  • List what you need. What are your necessities? Can you add some nice-to-haves?
  • Opt for versatility. Equipment that serves multiple purposes will save space and money.
  • Consider the quality and durability of the equipment. Reliable equipment reduces downtime and repair costs.
  • Explore some leasing options. This can be cost-effective for high-quality or temporary needs.
  • Always plan for efficiency. Energy-efficient models cut costs and support sustainability.

Be thoughtful while investing in equipment. Quality tools will enhance your kitchen's capabilities and ensure you can deliver exceptional dining experiences.

6. Invest in the Right Software 

From managing reservations to processing payments, the software you choose integrates every aspect of your operation. Here are essential software investments:

  • Online reservation systems: Ensures guests can easily find you and book a table online. This system streamlines seating arrangements and reduces wait times, which is helpful for limited-space venues.
  • Order ahead apps: Let customers order in advance. This boosts efficiency and minimizes crowding.
  • Versatile POS systems: Select a user-friendly, reliable POS system that accepts diverse payment methods. Compatibility with handheld devices, cloud-based storage, and real-time analytics are key features. 
  • Digital menu solutions: Incorporate flexible, easily updated menus accessible via QR codes. 70% of diners who've used QR Codes for ordering and payment enjoyed their experience.

Your tech choices should streamline operations and make dining seamless for your guests. Choose software that improves customer interactions and backend operations.

7. Plan Your Menu

Craft a standout menu for your pop-up restaurant to captivate new diners. Consider food and prime costs for profit, whether you're setting fixed prices or charging per item. It could be a full-course meal, tapas-style bites, or a daily changing selection. 

Here's a guide to help you plan your menu:

  • Start with your concept. What culinary experience do you offer? Align your dishes with this vision.
  • Examine your competitors' offerings. Identify gaps you can fill or trends you can capitalize on.
  • Pay attention to costs. Consider food and prime expenses carefully. 
  • Seasonality matters. Incorporate seasonal ingredients for freshness and cost-effectiveness.
  • Test your menu with potential guests. Their feedback on flavors, presentation, and variety is invaluable for refining your offerings.

You can directly engage with your target audience, small business, and restaurant owners to get insights. It will help you elevate the experience and make your pop-up the talk of the town.

8. Create a Marketing Plan

Pop-up restaurants largely depend on marketing for their success. Effective marketing is key to bringing customers through the door. Your unique pop-up concept needs standout branding. This includes logos, website design, menu appearance, and social media vibe.

Here's how to build your plan:

  • Define your offering: Nail down what you're offering and who you're targeting. Clarify what makes your pop-up stand out. This will guide your branding across all platforms.
  • Identify your audience: Know who your ideal customers are. Understanding their habits and preferences shapes your marketing efforts.
  • Choose your channels: Pick social media and online platforms where your target audience spends time. Tailor your content to these channels for maximum impact.
  • Budget and plan: Allocate resources wisely. Consider marketing expenses, itineraries, and other necessities, etc. 
  • Leverage social media: Use it to showcase your dishes and pop-up atmosphere. Engaging content can turn viewers into visitors.
  • Plan for the launch: Make your grand opening memorable. Use it to generate buzz and draw in a crowd.

Adapt and respond to what your audience loves. Keep trying new tactics to keep the momentum going. Here’s a great example of marketing done right. Gourmet Gallery merged art sales with gourmet dining to navigate permit restrictions. They started offering meals with art purchases. Their unique concept gained them rapid attention. The lesson: innovative marketing approaches and a hint of exclusivity can significantly elevate a pop-up restaurant's appeal.

9. Figure Out Finances and Expenses

Getting a handle on finances and expenses is like setting the GPS for your pop-up restaurant's journey. It ensures you know where you're headed financially and how to get there. 

First up, consider startup costs. These one-time investments cover equipment, initial inventory, and renovations necessary for launching. Following this, focus on operating expenses, the ongoing costs essential for daily operations such as rent, utilities, ingredients, and staff wages. Monitoring these expenses is crucial, as they significantly impact profit margins.

Revenue projections come next. Assess your pricing strategy and anticipated sales to forecast incoming revenue. Approach this step with a realistic mindset. Concluding with the break-even analysis, pinpoint when your revenues align with expenses. 

10. Hire Your Team

Hiring your team is where your pop-up restaurant starts to feel real. Start with defining the roles you need. Hire the required team and keep nurturing them with appropriate training. Even experienced hires need to understand your specific way of doing things. This will help them convey your concept to customers more effectively. Your team is your biggest asset. Choose wisely, train thoroughly, and treat them well.

Pricing Guide to Opening a Pop-up Restaurant

To navigate the financial side of launching a pop-up restaurant, you need a clear understanding of costs and cash management. Here's a guide to help you budget effectively:

Initial Investment

Your first step involves calculating startup costs. These include rental fees for space, equipment, and initial inventory. Depending on location and concept, costs vary widely.

Operating Costs

Running a pop-up involves several ongoing expenses. Ingredient costs top the list, typically consuming 30-40% of sales. Labor is another significant expense, even if you're starting small. Don't forget utilities, permits, and insurance. Itemize these costs to predict monthly spending.

Marketing and Promotion

Digital advertising, social media, and local partnerships are cost-effective strategies. Allocate around 20% of your initial budget to marketing. 

Pricing Your Menu

Pricing dishes right is a balancing act. You must cover costs and make a profit while offering value to your customers. Consider food costs, competitive pricing, and your target audience's spending habits. Aim for a food cost percentage of 28-35% of the selling price. 

Adjust and Adapt

Monitor your finances closely. Adjust prices and costs as needed. Adapting to market conditions and flexibility changes will help you go a long way.

Restaurant Concept Examples to Take Inspiration From

Looking for a dash of inspiration for your next restaurant venture? We've gathered some great restaurant examples that left a mark with their pop-up. 

FOMU

FoMu in Boston leverages the pop-up model to explore new territories. They opened a vegan ice cream pop-up near Fenway Park for the summer to test the potential of a new location. With four permanent locations, this strategy allows them to gauge new areas with minimal risk.

Pro Tip: Use pop-ups to test new markets. This low-risk approach helps understand customer demand before making a big move.

Smallman Galley

Smallman Galley in Pittsburgh provides a unique platform for aspiring chefs. It hosts rotating pop-up restaurants, giving chefs control over operations for a limited period. This experience helps them build their careers by managing the kitchen and the dining area.

Pro Tip: Offering real-world experience aids in career growth. Create opportunities for aspiring talents to learn and shine.

Breaking Bad-Inspired Pop-up Bar 

A Breaking Bad-inspired pop-up bar in New York captivates fans with a unique theme. Customers mix their cocktails and mimic molecular mixology inside an RV setup. The staff's yellow jumpsuits and "Heisenberg" references immerse guests in Walter White's world.

Pro Tip: A strong theme can set your pop-up apart. Getting into popular culture attracts fans and creates a buzz.

Ready to Start Your Pop-Up Restaurant?

Launching a pop-up restaurant is a journey filled with excitement and challenges. This guide aims to arm you with the knowledge to navigate the process from concept to operation. Success in pop-ups lies in thorough planning, understanding your audience, and delivering unique dining experiences. 

OneHubPOS simplifies launching a pop-up restaurant by providing an all-in-one POS system that streamlines orders, payments, and inventory management. Its customizable and user-friendly platform ensures smooth operations. With OneHubPOS, you can focus on creating unique dining experiences while efficiently handling the business side of your pop-up venture. Pay just $1 and get a POS with OneHubPOS

Point of sale

Inventory Management for Small Restaurant Owners

Sahana Ananth
February 16, 2024
2 mins

Imagine a customer craving fish and chips, only to hear, “Sorry, we’re out!” because their go-to restaurant ran out of potatoes. Of course, it is not good for business.

Conversely, having extra sacks of potatoes waiting to be turned into crispy chips is wasteful. Excess inventory just sitting around makes no profit; it costs unnecessary space and money.

Both of the above scenarios have an immediate effect on the net profit and this is why inventory management is beneficial. 

Still, about 43% of small businesses do not track their inventory and struggle to serve their customers accurately. You too? We get it: inventory management is tedious. While we can’t make the process fun, we can suggest the right tools and strategies to manage it better.

So, let’s begin!

Inventory Management for Small Business Restaurants: A Brief

First things first, what is inventory management? Inventory management in restaurants is about keeping track of the inventory and controlling it as it is bought, stored, and used.

On its surface, it may seem straightforward. However, managing over 200 raw materials that are not always the same thing does not happen magically. It involves knowing exactly how much and to whom you paid for each item, their nutritional value, and whether it is expired. 

Managing inventory is not a monthly or hourly task. It requires constant updates almost every second. Here are some key points to remember:

  • Take the help of a tool that makes inventory management more manageable and gives you visibility of your stock. 
  • Monitor essential inventory items such as vegetables, spices, sauces, etc.
  • Maintain sufficient backup supplies.
  • Avoid running out of critical high-quality items.
  • Ensure you stay within planned budget limits for specific foods.
  • Conduct detailed weekly inventory checks, considering the turnover rate (It means keeping track of how quickly items are sold or used to ensure things are moving smoothly). 

Tools to Use for Inventory Management

Managing inventory requires careful tracking. However, keeping it in order via pencil and paper or a spreadsheet becomes tricky due to the large amount of data and the fast inventory turnover rate. Listed below are some tools you can trust for inventory management:

1. OneHubPOS

Escape the limitations of traditional inventory management systems with OneHubPOS smart inventory. Backed by Loomis, OneHubPOS is a feature-rich and easy-to-use POS software built for automating routine tasks and managing everyday operations for multiple restaurants. From real-time inventory management to payments and software integrations, manage all on a single dashboard.

Key Features
  • Centralized inventory control of all the outlets, real-time tracking, and automated alerts for inventory levels.
  • Bulk addition and editing of the products in the inventory.
  • Easy integration with POS systems that allow you to track your inventory seamlessly.
  • Manage your purchase order with vendor integration in one place. 
  • Use trends analysis to avoid wastage of products for future orders.
  • Simple user interface and handy mobile app for managing your inventory management easily.
  • Barcode scanning for efficient inventory management
  • Excellent customization and white-label POS in addition to reliable customer support.

Cost: $75 per subscription

2. Zip Inventory

The Zip Inventory software is another inventory management software to facilitate the process. It can handle all the inventory counts, track stock levels, and allow easy refill of items to reduce waste.

Key Features
  • Sends notifications/alerts to the team on any ingredient depletion
  • Shelf-to-sheet inventory counting allows you to scan and update the items in real time. 
  • Get insights on where and why your inventory is shrinking, allowing you to make the right decisions to save waste and increase revenues.
Cost
  • $125 per subscription

3. Lightspeed

Lastly, Lightspeed works for full-service and quick-service restaurants to improve inventory management. It has tools for menu management and customer care to ensure increased mobility.

Key Features
  • Automatic tracking and detailed reporting help you understand your inventory variance.
  • Calculate meal costs and returns by recording every ingredient—and any price changes.
  • Simplify inventory management with real-time deductions when menu items are sold and automated replenishments when inventory is received.

Cost: It is not available for the inventory management module. 

Why Managing Inventory Should Be a Top Priority?

Inventory management is critical for every business. It helps manage costs and ensures you have enough supplies to meet customer expectations. Given below are some reasons why inventory management for small businesses matters:

Customer Satisfaction

A robust inventory management ensures you can always serve your special dishes to customers. It results in happier customers and increased repeat business.

Cost Control

Inventory makes up a large amount of a restaurant's costs. Effective inventory management saves money by eliminating waste, minimizing overstocking, and optimizing purchase decisions. This led to increased profitability for the restaurant. 

Optimized Operations

Inventory management improves operations by lowering the time and effort required for inventory-related procedures such as ordering, receiving, and tracking them.

Quality Control

Maintaining the right inventory levels ensures that food supplies are fresh. By efficiently rotating stock and monitoring expiry dates, restaurants can minimize the danger of serving spoiled food, which otherwise can harm their reputation and result in health code penalties.

Menu Planning and Pricing

You can leverage inventory data to identify the most profitable menu items. This data also helps uyu with the insights to adjust pricing to reflect changes in ingredient costs, and create new dishes based on available ingredients.

How to Get Started With Inventory Management: Strategies and Best Practices

Practicing effective inventory management is one key step to finding long-term success. It helps you keep the correct ingredients and food on hand to meet the demand.

1. Use the Right Software

Many modern restaurants have turned to technology and use online inventory systems for the same reason.

Thus, is necessary to ensure you select the right tool for your business. Here are some crucial points to consider when picking software:

  • The software must grow with your business and adapt to changing needs.
  • Once you have cross-checked all the essential features you need, check for seamless connection with other systems you use in your business for smooth data flow.
  • Look for software that provides centralized management for multiple locations or business types on a single platform for higher optimization of operations.
  • Check for customization options to ensure it can be tailored to your specific requirements.

A robust system helps you track inventory efficiently, reducing the supply chain's cost and streamlining daily operations such as managing orders and menus, processing payments, and accessing reports and analytics. OneHubPOS is one of the options that ticks all the boxes! The automated software removes the need for manual work and lets you concentrate on providing the highest satisfaction to your customers.

3. Leverage the FIFO Approach

First-in, first-out inventory management is among the most common techniques. It is simple, reliable, and accurate. FIFO assumes that items purchased first are sold first. 

Using the FIFO approach is pretty straightforward. You must only label the inventory with their arrival date and shelve them carefully. It is ideal to place new products from the back so the older items are at the front.

4. Focus on Quality Control

Following a quality control protocol ensures your restaurant stocks serve excellence to customers. Inventory management makes this possible. It also prevents unnecessary waste in the kitchen. Here are some small quality checks you can do:

  • Daily Inspection: Was the chicken stored right? Did the staff wash the lettuce thoroughly before preparing the dish? Conduct a pre-cooking inspection to check vegetables and spices.
  • Quality Assessment: Any slip in quality demands a detailed evaluation. If something is off, identify the issue and ensure each ingredient is in good condition.

5. Group your Inventory Into ABCs

ABC analysis is a method that sorts inventory into three categories in the order of decreasing value. Organize and tidy up the storage place before you take inventory.  Let us understand how your restaurant can leverage ABC analysis. 

  • A is for high-value goods, for example, fresh produce, premium meats like Wagyu, and expensive seafood.
  • B covers mid-range essentials like pasta, grains (rice and lentils), and dairy products.
  • C includes everyday basics with longer shelf lives, such as sugar, salt, cooking oils, and certain produce.

The Pareto Principle claims that 20% of goods (the A-items) contribute to 80% of revenue. Therefore, prioritizing these high-value items on the menu can increase profit margins. If your A category remains unsold or is close to its shelf life, put it on special or offer a discount to minimize wastage.

6. Supply Chain Management

Inventory management and supply management share a close relationship as both help manage the flow of supplies to run the restaurant smoothly. The only difference is that the restaurant supply chain focuses on the procedures involved in acquiring food and other supplies from vendors for restaurants. 

It includes managing supplier connections, assuring timely delivery, tracking inventory levels, regulating costs, and delivering food to customers. Proper inventory management lets you understand the essential information about your restaurant’s purchase pattern and requirements. 

This helps streamline the supply chain management, reduces the overall cost, optimizes inventory, reduces waste, and eliminates bottlenecks.

7. Meeting the Compliance

Ensuring that food is safe and compliant is non-negotiable when you run a restaurant. A restaurant inventory system helps to track expiry dates and ensures that perishable items are used before they deteriorate. It also assists in maintaining the correct storage conditions for different food items.  

OneHubPOS: A Point-of-Sale Inventory System Built for Small Businesses

Now you know the importance of inventory management. While all of the information was empowering, following it can be overwhelming. Understanding the relationship between inventory and POS systems and how it can lead to better decision-making will simplify it.

So, are you interested in taking the easy way to manage your inventory?

Consider OneHubPOS! We present an all-in-one restaurant management software that can handle restaurant POS, inventory management, table service, online ordering, and more.

We can give you a hand in controlling your stock with automated inventory management, reducing waste, and creating accurate reports for future purchases. So, get started with OneHubPOS; you can start at $1 today!

QSR restaurants

Complete guide on how to create online ordering for restaurant

Sahana Ananth
February 15, 2024
2 mins

The pandemic has passed, yet its impact lingers. Over the past five years, the way restaurants operate has transformed tremendously. People now prefer takeout and delivery over dining-in options, and with no surprise, it's becoming the new norm. 

Currently, 60% of customers go for food delivery services weekly, with an average spend of $67 on each order. This shift pushes traditional restaurants to offer online ordering services to serve customers. So, how can we get started? In this guide, we will disclose everything about online ordering and how you can start online ordering services for free. 

What is Online Ordering, and Why is it Growing?

Online ordering is a system where customers use the Internet to order food from restaurants. It's growing because customers value convenience. They prefer browsing menus, placing orders, and paying online.

Offering online ordering opens up new sales channels and gives insights into customer preferences. It helps you stay competitive and meet the demands of today's diners. As lifestyles become busier, more customers prefer ordering online to save time. Ordering food online has outpaced dine-in and makes up 40% of restaurant sales.

And here's the kicker: customers love it. They crave the ease of getting their favorite meals to their favorite couch without the hassle.

Why is Online Ordering Growing? 

People want convenience, and online ordering delivers just that. 87% of Americans using third-party food delivery services say it simplifies their lives. And it's not about avoiding cooking. About 63% of people find ordering easier than dining out with family.  

Additionally, people value their time more than ever. They prefer clicking a few buttons over waiting in lines or dealing with traffic. 

For restaurant owners, this shift is a call to action. Online ordering is essential. It meets your customers where they are: online, looking for an easy and satisfying way to dine. 

How to Get Your Online Restaurant Ordering Started?

You’re in the right place. OneHub Online Ordering (Online store) module helps restaurant owners build their online presence and open a new revenue channel. To set up a OneHub Online store is simple. Here’s how this will look for you:

1. Let’s get on a call. Our Customer team contacts you to get all the details and configurations for the Online store. This applies to new and existing customers.

     a. We will ask for an updated menu
     b. Updated pricing
     c. Store settings for Online store

2. Our Engineering and Customer teams will work over the next 36 hours to set up your Online store as needed. 

3. Post set up, our teams will contact you with your Online store admin login details, pre-configured and ready to take orders. 

4. Now, you can manage your online store from one dashboard. 

    a. Edit or update store branding and operating hours.

   b. Simplify menu updates and pricing edits easily.

    c. Track inventory and hide unavailable items automatically from OneHub Online store dashboard.  

    d. Track orders at every phase, including future orders. 

  e. To access Settings - including delivery, taxes, promo codes set up, or edits, go to OneHub Online store > Settings

Advantages of setting up the OneHub Online store

  1. Seamlessly syncs POS, KDS, and other peripheral devices.
  2. Back office management, including menu and orders, is easy to use on the Online store admin portal. 
  3. Set up Online store within 3 days and start being operational.
  4. Centralize in-store orders, third-party orders, and Online store orders all on one dashboard to manage.
  5. Seamless sync to the POS cloud dashboard will help analyze peak ordering times, popular menu items, and customer preferences, allowing restaurant owners to optimize staffing levels, inventory management, and menu offerings to meet demand and lower ops costs effectively.
  6. Allow customers to personalize their orders, choose ingredients, toppings, and sides easily, providing a more engaging and custom experience. 

While initial setup costs of $100 may be associated with implementing an online store, the long-term benefits often outweigh the investment. Reduced labor costs, improved efficiency, and optimized resource allocation contribute to overall cost savings for restaurant owners.

Wrapping Up

Implementing an online ordering system is the first step towards modernizing your restaurant and meeting the changing expectations of your customers. This guide has walked you through creating an online store with OneHub, from getting online to managing orders like a pro. 

Pro tip: From choosing the right software to promoting your new service, each step builds towards a seamless customer experience. Whether you seek to broaden your menu or explore new service models, you have ample opportunities. Always aim to make the ordering process as straightforward as possible to minimize customer drop-off—more on how to do this in our upcoming blogs.

Point of sale

Ghost Kitchen: Definition, Benefits, Example, and How To Start One

Sahana Ananth
February 13, 2024
2 mins

Introduction

Now more than ever, running a brick-and-mortar restaurant has become unprecedentedly expensive. Today, when the demand is leaning toward delivery, 60% of US consumers order delivery or pickup at least once a week; Ghost or virtual kitchens are predominantly looked at to fill this demand. 

While ghost kitchens have existed for a long time, it was the COVID-19 pandemic that accelerated their growth. Since then, the concept has become a hit and is still growing progressively. This blog will explore why ghost kitchens are in demand and the basics of how to run one.

What is a Ghost Kitchen?

Also known as dark or commercial kitchens, they are physical spaces that run food preparation and other operations without a storefront. The food prepared is only available for delivery. Ghost kitchens don't have a store display but have space to cook and sell food online via third-party delivery apps. The experience created here is with the food itself. 

The operations workflow of a ghost kitchen focuses on preparing the food and cooking, essentially by dividing up the tasks among different stations. The staff is trained to leverage the point-of-sale software to cater to various orders and act quickly. Depending on the order forecast, the ghost kitchen team coordinates with the delivery partners. They also ensure the orders are packed and labeled correctly before being handed off for delivery. 

Ghost kitchen owners generally prefer to locate their business on the outskirts of cities or industrial parks. It is because there’s no need to pay downtown rent when there’s no front-of-house operation. Instead of a physical location, the presence is digital. However, we recommend you choose your location strategically. You should be located where you will capture the most online orders from customers nearby. 

Benefits of Opening a Ghost Kitchen

Ghost kitchens are one of the biggest 2024 trends in the restaurant industry. Businesses have been successful in operating the ghost kitchen. Here are some of the benefits to consider. 

1. Capitalize on Online Ordering Demand

The online meal delivery segment contributes to about 40% of restaurant sales. The growing demand for online food delivery is evident.  It’s the opportunity that first-time ghost kitchen operators can leverage to cater to the increased demand. Moreover, already-established restaurants can expand their business and capitalize on the increased demand for food delivery services.

2. Low Overhead Costs

The cost of starting the ghost kitchen business is low. You don't require a server, counter service, staffing for the bar, huge space, and a no-cost ambiance setup that includes tables, interiors, and cutlery. That means the ghost kitchen costs significantly less than a full-service or fast-casual restaurant with all these factors to consider. 

3. Simpler Startup Efforts

Starting up a ghost kitchen model takes simpler efforts. All it requires is a brand, a rental space for a kitchen to prepare food, marketing spending to create brand awareness, and integration with a third-party delivery app. All this, accompanied by a solid and sound menu, is a crucial aspect of the model compared to the traditional, which also has to focus on the interiors, exteriors, location, and much more.

4. Lower Risk

If starting a restaurant business is where your interest lies, then there is nothing less risky than the ghost kitchen. Its minimal cost requirement to start a business is lower than any other restaurant business model. Also, the ghost kitchen model allows you to try something new without making a significant investment. 

5. Increased Delivery Range:

When there is no fixed storefront to serve the customers, there is no restriction on who your customers are. That way, your delivery range can increase with third-party delivery apps or by increasing the number of kitchens. Initially, integrating a third-party delivery app is beneficial as it is more known in the market and can increase sales volume. Once your brand is established, you can select delivery partners to cater to various locations. As you grow, you can increase the kitchens in multiple locations to expand the delivery locations. 

Ghost Kitchen vs. Cloud Kitchens

Though the ghost kitchen and cloud kitchen are often interchangeably used, their differences make them different. 

Aspect Ghost Kitchen Cloud Kitchen
Operational Structure A single brand or restaurant that operates in a hidden location and delivers food to customers online. A shared kitchen space where multiple brands or restaurants can work and prepare food for delivery.
Market Reach It reaches a broader market and avoids the expenses of a traditional restaurant. Offers more variety and flexibility for customers and lower costs for operators.
Business Concept Delivery-only, virtual brand. Extensions for existing restaurants may have physical stores.
Cost considerations Lower overhead, streamlined operations.

Leverages shared infrastructure for cost savings.

Marketing Challenges Challenges in trust-building without a storefront. Benefits from an established brand include an easier customer transition.
Flexibility / Experimentation Independent, agile to market trends Balances innovation with maintaining brand consistency
Reliance Heavily depends on third-party platforms Less dependent, utilizes direct marketing channels.

Popular Ghost Kitchen Examples

The ghost kitchen concept of the model is simple. Many businesses have implemented it and have expanded themselves. Here are some popular brands that work on ghost kitchen models.

1. Krispy Rice

Krispy Rice is the only delivery restaurant, otherwise called Ghost Kitchen, launched by Creating Culinary Communities. It is a Japanese concept kitchen established in 2020. The concept is built around a signature dish, spicy tuna crispy rice. Hence, the menu has a variation of crispy rice made available in three combinations, or à la carte, which is attractive to all sushi lovers. C3 is a subsidiary of SBE Entertainment Group, a hospitality lifestyle company leveraging its vast restaurant network and ghost kitchens to deliver Krispy Rice’s recipes to doorsteps through DoorDash, Uber Eats, and Postmates.  

2. MrBeast Burger

MrBeast Burger is a virtual restaurant operating from ghost kitchens across the United States. It is owned by a famous personality on YouTube, Mr. Beast. Found in 2020, this ghost kitchen was a sensation. People order food via delivery apps. It is situated in 300 locations. They run from the virtual dining concept by Robert Earl, who has successful franchise ownership. VDC is the one that rolls out MrBeast Burger, which uses ghost kitchens to run a brand, and each of the concepts gets endorsed by a celebrity’s branding. With a strategic location spread,  they take over the delivery app algorithm to reach every city with delivery.  

3. Kitchen United

Another ghost kitchen company based in Pasadena provides delivery-only restaurants with fully equipped kitchen spaces. It was founded in 2017. Kitchens located in strategic areas where food delivery is in high demand allow existing restaurants or new ones to partner so that they can run multiple such virtual brands in the same space. The restaurants can share the infrastructure, utilities, and equipment to use resources efficiently. Their software for ordering can be integrated into significant delivery service apps to receive the orders.  

How do Ghost Kitchen Work?

The working of ghost kitchens is quite simple. Besides how you receive the order, here’s who is potentially involved. There’s a chef, kitchen assistant, packer, dispatcher, and manager to oversee the entire operation. 

  1. Order placement: Customers place orders via any food delivery platform. 
  2. Order details receipt: Your ghost kitchen receives the order. It is accompanied by all the required details and special requests, if any.
  3. Preparation: Your chef/team starts cooking the fresh meal. Since you need to fulfill the order in the designated timeline provided to the consumers, you need to balance quality and speed. 
  4. Packing: Once you’ve prepared the meal, it’s time to pack the same. Packing the meals in safe, hygienic, and convenient packaging pleases the eye and follows all the food safety regulations. 
  5. Delivery: Lastly, mark the order as complete in the food delivery app/website. The delivery person would then visit your premises, pick up the order, and deliver it to the customer. 
Pro tip: Like every other commercial kitchen, Ghost Kitchen must ensure compliance with relevant agencies and institutions set in place. Ensure food safety regulations with the U.S. Food and Drug Administration or state and local health authorities. Whether it's the FDA or state and local authorities, your ghost kitchen must meet food safety standards. 

Ghost Kitchen Costs

Now that we know it works like any other commercial kitchen, what does the cost look like? The essential cost varies depending on these factors:

  1. The type of food niche and menu you prepare will define the equipment and facilities that are explicitly required for your business needs.
  2. The expenses whether you build or rent your kitchen. 
  3. The operating expenses include utilities, equipment, insurance money, packaging costs, salaries of the employees, and every other essential of operating, such as licenses, permits, and set-up costs. 
  4. Your brand's digital presence, whether it has an app, website, or marketing spends. 
  5. The cost of the supply chain depends on the food, whether fresh or frozen, the storage time, and the scaling considerations in the later stage. 

Ghost Kitchen for Rent vs. Buy

If you are setting up a ghost kitchen, the question of whether to build or rent is common. Let’s quickly understand whether it is good to build or rent.  

Option 1: Build Ghost Kitchen 

Building a ghost kitchen has benefits, but it is one’s decision whether to take the initial setup's expenses on themselves. 

Pros: 
  1. It gives space to build per your needs, whether you want to optimize the layout, pick up specific equipment, or design as per the menu.  
  2. Consider this a long-term investment if you plan to expand your ghost kitchen. 
  3. Hygiene, operations, and maintenance can be entirely under your control. 
Cons:  
  1. Constructing, purchasing utilities, and getting permits is an upfront expenses. 
  2. The launch can be delayed due to setting things up from scratch.  
  3. The maintenance, management, repairs, and compliance hassle will be on you.  
  4. If the investment does not succeed, it can remain an asset that can't be repurposed easily.  

Option 2: Rent Ghost Kitchen

There are rental spaces equipped with shared spaces that you need not set up from scratch. 

Pros:  
  1. It is cost-effective compared to expenses incurred in construction.  
  2. The ready infrastructure comes with equipped utilities that are commercial grade and with licenses.  
  3. You can adapt quickly to test out different menus. 
  4. It can be an efficient solution, as other tenants can share the cost with you.  
Cons:  
  1. You’ll have limited control over the layout of the kitchen and equipment. 
  2. You must rely on the owner for the repairs and maintenance. 
  3. A lease arrangement cannot offer flexibility or might even cost more.

Wrapping Up

Ghost kitchen are the new trend circling the restaurant industry. They reduce overhead costs, increase operational efficiency, and expand market reach. Coupled with automation and technology, ghost kitchen make up to 200 times more money. 

Now that you know the ins and outs of ghost kitchens, what are you waiting for? It's time to capitalize on this increasing demand and start a ghost kitchen. And on the way, if you need help with a point-of-sale solution to make your operations manageable, check out OneHubPOS. This easy-to-use software is designed for restaurants, making kitchen operations a breeze. Book a demo with us to learn how!

Point of sale

The Most Popular Cloud-Based POS Platforms For Small Businesses in 2024

Diksha Adhikari
February 8, 2024
2 mins

Congratulations! You’ve opened your restaurant business. While this role gives you new responsibilities to flex your entrepreneurial muscle, it also comes with its own set of challenges. One such challenge is selecting a POS solution to keep strict tabs on your order processing and inventory, manage customer relationships, or track your restaurant’s spending. 

Gone are the days of old-fashioned cash registers. Restaurants (both big and small) are switching to cloud-based point-of-sale solutions owing to their numerous benefits. Not only do these POS solutions streamline inventory and menu management challenges and transaction processes, but they also provide valuable analytics that can help restaurants succeed.

However, the selection process becomes a monumental task with several different cloud-based POS solutions available. The ideal choice for your restaurant will depend on your requirements and budget. 

This article will explore the top 5 cloud-based POS systems and discuss their pros and cons to help you choose.

What is a Cloud-Based Point of Sale (POS) System?

In a cloud-based POS system, all data, including sales transactions, inventory records, customer information, and analytics, is stored securely in the cloud. This kind of connection processes transactions in real-time, which is crucial for everyday restaurant operations today. The system manages sales, payments, inventory, menus, pricing, and customer contacts using a combination of hardware and software. 

The cloud-based point-of-sale system has physical components like card readers, terminals, and receipt printers. It is through these that the software works seamlessly. The main advantage of having this software hosted in the cloud is its ability to be scaled easily as business needs change. In addition to this, it has automatic backups and real-time updates.

Traditional vs. Cloud-based POS

The debate between cloud-based and traditional POS systems is about how they are built and what they can do. Here is a table representing the apparent differences between the two.

Feature Cloud POS Systems Traditional POS Systems
Deployment Internet-based, accessible from anywhere On-site, requires own servers and equipment
Accessibility Provides flexibility with real-time updates, accessible remotely Might make businesses feel more in control but less convenient
Scalability Can grow with a business, suitable for multi-store operations Limited scalability, may require more resources for expansion
Automatic Updates Updates through OTA, reducing the need for maintenance time May require more time and effort for manual updates and maintenance
Cost Cost-effective due to adaptability and reduced maintenance Requires upfront investment in hardware and installation time
Control over Data Less control over data relies on the cloud infrastructure Provides a sense of control over data, as it's stored on-site
Popularity Increasingly popular due to adaptability, cost-effectiveness, and ease of use May be chosen by businesses wanting control and already having equipment 
Technology Trends Aligns with modern and flexible technology trends May not be as aligned with the latest technology trends

5 Best Cloud-Based POS Software for Small Businesses

Here is our list of the five best POS solutions for small businesses. Learn their features, pros, and cons, and make an informed decision. 

1. OneHubPOS

Source

OneHubPOS - backed by Loomis Pay is your go-to, all-in-one POS solution perfect for businesses of all sizes. The solution is designed to fit your use case and industry. Whether it's simplifying sales or managing deliveries, ensuring error free order processing or smooth payments, this POS system is all about making operations smoother, and increasing your overall profitability. 

With its easy-to-navigate interface and comprehensive features, and affordable pricing, OneHubPOS stands out as a smart choice for businesses across the board.

Features

  • All-in-one solution with customizable options that cater to multiple businesses. Whether an enterprise or a quaint cafe, the platform seamlessly adapts to specific requirements.
  • Intuitive interface and built on modern Android architecture, that is easy-to-onboard, ensuring easy adoption and minimal training time for employees.
  • Enhance security measures with advanced cash management features, reducing the risk of theft or errors.
  • Manage multiple stores, take orders from anywhere, and maintain complete control through a centralized dashboard.
  • Ensure a smooth flow of orders, online orders, and self-serve kiosks to the kitchen, eliminating any chances of missing requests. 
  • Equip your FOH team with a user-friendly POS system for quick and hassle-free order processing.
  • Multiple payment options through cards, QR codes, links & NFC.
  • Get in-depth insights into each store's performance, empowering you to make informed decisions.

Pros

  • A complete Android solution designed to meet your needs.
  • Robust cash management feature to minimize the risk of theft and cash losses.
  • One workflow to take orders from anywhere, inventory management to payment, and delivery to dine-in.
  • Clear pricing structures with no hidden fees, ensuring that every business receives the necessary features and budget-friendly. With a starting price just at $50.
  • Seamlessly integrates with your existing system, ensuring a smooth process.
  • Upgrade to e-loyalty programs and gift cards to enhance customer retention and satisfaction.

Cons

  • Currently it does not support iOS devices.

2. Square

Source

Square caters to businesses of all sizes, offering many tools beyond traditional transaction processing. This cloud-based POS system seamlessly integrates with various business tools, providing a unified platform for managing operations. 

Features 

  • Users can manage customers, transactions, inventory, invoicing, and payments, easily. 
  • Offers additional tools for managing customer loyalty, marketing, employees, and payroll.

Pros 

  • Has transparent pricing, and compatibility with a wide range of hardware.
  • Offers robust payment processing, efficient inventory tracking, and customer relationship management tools.

Cons

  • Offline functionality is limited. 
  • Processing fees are comparatively higher because card companies and banks levy multiple fees and have strict compliance standards. 
  • Simplified features do not cater to the complexities of larger businesses.

3. Lightspeed

Source

Lightspeed is a cloud-based POS solution for the hospitality and retail industries. The platform is particularly well-suited for businesses of varying sizes. It also offers flexible and customizable reports on your sales, inventory, and customers. 

Features

  • Provides inventory management, sales, and analytics under one platform. 
  • Supports e-commerce integration to track inventory sold online or processing online payments.
  • Offers employee scheduling and allows for multiple user profiles

Pros 

  • Lightspeed’s customer support contributes to a positive user experience.
  • Known for its robust inventory management features such as min/max and seasonal inventory control. 

Cons

  • Challenges post-sale with customer support.
  • Higher pricing may challenge smaller businesses on a budget. 
  • Some users also find the learning curve steep, impacting initial implementation.

4. Shopify POS

Source

Shopify POS offers a streamlined solution for retail merchants to manage both their online and physical sales. It ensures a smooth transition for businesses looking to expand their sales channels. Additionally, Shopify POS provides regular updates and security checks to maintain the security of transactions. 

Features 

  • Offers seamless integration with Shopify’s online store platform. 
  • Users can create purchase orders, receive alerts for low stock levels, and track inventory across all locations. 
  • Offers complete control over monitoring staff access and performance. 

Pros 

  • Excellent in multichannel sales, comprehensive inventory management, and customizable checkouts. 
  • Has a user-friendly design.

Cons

  • Limited offline capabilities might disadvantage companies in areas with erratic internet access. 
  • Expensive as compared to competitors. 
  • More applications could be needed for advanced functions, which might raise total prices.

5. Oracle

Source

Also known as Oracle Hospitality, this POS software is known for its enterprise solutions. It is an ideal solution for businesses with complex requirements and requires robust functionality and flexibility. For startups and big enterprises seeking to optimize their operations, Oracle is a compelling option.

Features

  • Oracle's advanced analytics and reporting features help users make informed decisions. Large companies with intricate business procedures are a good fit for it.

Pros

  • Heavily customizable, allowing the ability to adapt to changes. 
  • Has excellent capabilities and covers all areas a hospitality business requires. 

Cons

  • Customer support isn’t great. Oracle does not directly support end-users. 
  • Does not integrate well with other software or interfaces. 
  • Complicated deployment and large upfront expenditures can put smaller enterprises off. Users with less technical experience may find the comprehensive features overwhelming. 

Key Features To Consider When Buying Cloud-Based POS Software

When selecting a cloud-based POS system, you should carefully evaluate several key factors. Ensure that the chosen system aligns with your unique needs and operational objectives. By considering these factors judiciously, businesses can make an informed decision. They can choose a system that meets their specific requirements and helps them achieve their goals. Some key features to consider when evaluating POS systems are:

1. Ease of Use

Restaurants need an efficient POS system. The system needs to be simple for it to be used. It needs to be easy enough for your team to use it without needing help. If the system is complicated, staff could spend hours trying to learn it, taking away work time and leading to low productivity levels. 

2. Affordability

Evaluate the overall cost of the POS system, including any subscription fees, transaction costs, and additional hardware expenses. Balance the features offered with your budget constraints. Consider the long-term return on investment.

3. Payment Processing

Robust payment processing capabilities streamline transactions, ensuring quick and secure payment handling for enhanced customer satisfaction.

4. Data security

Security is critical, especially when handling sensitive customer information and payment data. Make sure the POS system follows industry standards for data security. It should have features like encryption and regular security updates.

5. Inventory management

An effective inventory management system will help streamline your restaurant operations. It’ll constantly keep stock counts in check, minimize errors, and automate ordering processes. That way, you won’t run out of anything you need or have too much on hand.

6. Reporting

When choosing a POS system, looking out for one with robust analytics and reporting capabilities is crucial. Ideally, You will need software that provides data on inventory levels, selling patterns, and consumer activities. A system that offers advanced reporting tools can help you make strategic decisions.

7. Customer loyalty

Look for POS software that supports customer loyalty programs. Reward systems and personalized incentives improve customer retention. They also help build long-term relationships.

8. Customer support & training

Each restaurant has its preferred processes, challenges, preferences, requirements, and goals. When buying a POS system, ensure that the vendor assists you with onboarding, They should also provide customer support and technical assistance when necessary.

Wrapping Up

A cloud-based POS system is a big step forward in business transactions. Its seamless integration with hardware, real-time inventory management, and seamless operations make it a powerful tool for restaurants that want efficiency, flexibility, and better customer service. 

If you’re ready to take your restaurant to the next level, don't forget to check out OneHubPOS. Designed with user-friendliness, this POS system can help boost customer satisfaction and maximize sales. Experience POS at just $1.

Self-serve kiosk

Top 5 Benefits of Self-Serve Kiosks for Your Restaurant

Diksha Adhikari
February 7, 2024
2 mins

Are you wondering why more and more businesses are adopting self-service kiosks? 

The answer is simple. Self-ordering kiosks improve efficiency, enhance customer experience, and reduce operational costs. On top of it, your customers love self-serve kiosks—84% of the Americans at least! 

This love is because self-serve kiosks are easy to use, extremely convenient, and super quick. In fact, the global self-service kiosk market size is said to reach USD 43.65 billion by 2028. That's a compound annual growth rate of 8.71%

Let's explore what exactly self-serve kiosks are, their benefits, and how to buy one. 

What Are Self-Serve Kiosks for Restaurants?

Also called self-serve kiosks or self-checkout kiosks are standalone devices that enable customers to navigate through menus independently, customize orders, and complete transactions—without staff needing direct assistance. 

The hardware of the self-serve kiosks is a screen mounted to a wall, counter, or stand. The kiosk management software handles everything from inventory management to reporting and performance analytics. That's not it. Your customers can browse menus, customize their orders, and make payments—all by themselves. This ease of experience results in faster order processing, reduced wait times, and increased customer satisfaction.

5 Key Benefits of Self-Serve Kiosks for Your Restaurant

A cold slice of pizza and waiting in long queues ruin your customers’ experience. Fortunately, modern self-serving kiosks are your gateway to increased traffic and better restaurant operations. Let's explore more benefits of self-serve kiosks. 

1. Increased Order Size

Making the kiosk immersive and interactive becomes a valuable tool for enhancing the dining experience. Menu customization options available on these kiosks allow customers to edit their orders. The suggestive selling (complementary recommendations) also allows customers to add extra items, leading to increased order size and more sales. 

2. Reduced Wait Time 

Waiting in queues is tedious and can frustrate customers. But with self-serve kiosks, waiting is no longer a problem. Customers just walk up, choose their order, pay quickly, and that's it! They spend less time waiting and more time enjoying their food. It's a smooth and effortless experience that turns the old waiting ritual into a fast and fun dining adventure. This improves the overall dining experience and boosts operational efficiency during peak hours.

3. Cost Savings & Lesser Errors

When you choose self-serve kiosks, you don't need to hire and train additional staff to take orders or process payments. Since everything is digitized and customers place orders, you need fewer resources to streamline orders, reducing order errors and food wastage. Besides, self-serve kiosks create upsell opportunities which can further increase margins. 

4. Improved Customer Experience

About 73% of consumers today prefer self-checkout over staffed cashier lines. Self-ordering kiosks provide your customers the autonomy to give orders at their own pace. They can select whatever they like without pressure or having someone wait to take their order. They can also customize their selections without any inhibitions. This independence improves their experience and ultimately improves your restaurant's bottom line. 

5. Integrations

Modern self-serve kiosks seamlessly integrate into existing restaurant operations and POS systems without disrupting customer experience. They come in various installation options. You can select from a countertop, stand-mounted, or wall-mounted self-ordering kiosk as per your restaurant size and layout. OneHub self-ordering kiosks seamlessly integrate with your existing point-of-sale system to ensure your customers a quick and improved dining experience. 

Factors to Consider While Implementing a Self-Serve Kiosks?

Undoubtedly, self-serve kiosks improve customer service and make restaurant operations more efficient. But how do you buy one? Consider a few essential factors below before making a selection.

1. Kiosk Cost

Self-serve kiosks can be a significant initial investment. Therefore, weighing the initial expense against the long-term benefits is crucial. Choose a kiosk that fits your budget and gives you a good return on investment.

Kiosks with basic features start at approximately $1,500 to $5,000. The cost of the kicks can vary as you choose additional features, higher-quality materials, and advanced capabilities. 

2. Features 

Select a kiosk that offers features that can help you boost customer experience. The features you select will make your restaurant more competitive, and customers will want to return. Here is a  summary of features you should consider:

Must-have features

  • User-friendly interface: Must have a user-friendly interface which allows seamless navigation and quick order processing. 
  • Diverse payment options: Secure and diverse payment options for trust and convenience. 
  • Integrations: Robust integration with the point-of-sale (POS) system for accurate order fulfillment and inventory management. 
  • Order customization: Customization capabilities to allow order modifications and dietary preferences.
  • Analytics and Reporting: Select kiosks that provide analytics and reporting features, allowing you to track sales trends, customer preferences, and operational insights.

Good-to-have features

  • Responsive touchscreens and multilingual support. 
  • Integration with loyalty programs is always a plus since it can encourage repeat business. 
  • Visual product displays and nutritional information are a plus since customers are becoming more conscious of their diets. 
  • Order tracking and status updates for transparency. 
  • Branding and menu customization capabilities

Optional features

  • Advanced features like augmented reality can enhance the kiosk experience.

3. Ease of Use

Picture a scenario where your customers struggle with a kiosk, requiring constant assistance from restaurant staff – a potential fiasco. Your self-serve kiosk should be user-friendly, with simple instructions that a diverse audience can understand. You can also test it out with users to ensure it's easy to navigate. A kiosk that's easy to use will encourage more people to use it and leave positive reviews.

4. Scalable Software

The software of the kiosk you choose should be able to handle more orders as your restaurant grows. A scalable POS system ensures a hassle-free transition and keeps up with demand without slowing down. Considering this factor is essential as kiosks are a long-term investment, and they should be able to adapt to the changing needs of your customer base.

5. Kiosk Location

Your kiosk should be in a place that's convenient for the customers. It should be visible and accessible from all possible spaces of your restaurant. We also recommend not placing the kiosks in places that can cause havoc. High-traffic areas like entrances or order pickup points are ideal kiosk spaces. Additionally, your kiosk should fit in with the rest of your restaurant's layout. 

6. Vendor Reviews and Testimonials

Apart from the above factors, researching the vendor is equally important. You can look for customer reviews, testimonials, and case studies. Reviews and ratings can help you gather first-hand feedback from the restaurants that have already used the kiosk. 

Ready to Implement a Self-Serve Kiosks in Your Restaurant?

Self-service kiosks are winning the restaurant industry. As technology evolves, embracing innovations like self-serve kiosks can be strategic for your business. They meet evolving consumer expectations and future-proof your restaurant for sustained growth and competitiveness. 

Check out OneHubPOS, get started at $1, and launch your Kiosks today!

Point of sale

Fast Casual Restaurants: A Complete Guide to Start, Run, and Grow

Sahana Ananth
February 5, 2024
2 mins

What is a Fast Casual Restaurant?

Fast casual restaurants balance speed, customization and pricing. They offer higher-quality ingredients with an inviting atmosphere compared to traditional fast-food outlets. This restaurant model offers both dine-in and takeaway that meet the new trends and growing preferences of customers. The meals are fresh and made when ordered. It is often served within 5 to 10 minutes and at an affordable price.  

Key Characteristics of Fast Casual Restaurants

Certain characteristics make a fast-casual restaurant unique and different from other restaurant formats. Let's look at some examples to understand what fast-casual restaurants are. 

Atmosphere

The fast-casual encourages the customers to sit and enjoy their meal. They give an overall ambiance similar to a casual dining experience. Look at Panera Bread; the atmosphere is cozy cafe decor, which makes it a perfect fast-casual place. However, that is not the case with Subways, where you order, pay and go.   

Service 

The ordering is usually self-served in fast-casual restaurants. The server then brings the food to you at the table. Some fast-casual restaurants also have drive-throughs, but not all have this option. Chipotle is an example of a fast-casual restaurant exhibiting both serve-at-table and drive-thru services.  

Pricing and Menu Options 

The average price at fast-casual restaurants is $11. It costs slightly more than fast food restaurants and less than casual dining restaurants. The reasoning behind these costs is that it has quality food, service, and ambiance. Fast casual restaurants also offer menu customization, and customers have various categories and items under each to choose from.  

An example of a fast-casual restaurant is Qdoba. This restaurant offers various food options at minimal prices compared to casual dining.  

Benefits of Operating a Fast Casual Restaurant

The growth of fast-casual restaurants in the US is only going up. A double-digit growth(as shown below) and an accelerating momentum make this model the ideal choice for small business owners. 

Here are a few other reasons to consider the fast-food casual restaurant model.  

1. Higher Average Order Value

Fast casual is not as expensive as casual dining. Besides, the quality of food they offer

is better than those of fast food restaurants. These restaurants can sell more items on the menu, add-ons, etc, increasing the average order value.    

2. Better Perception than Fast Food Chains

While fast food meals are cheaper to afford, they’re not good for health. The picture of frozen, lifeless vegetables and greasy food perceptions of fast food are entirely altered by fast-casual restaurants. With carefully curated menus and open kitchen cooking, more and more customers prefer these restaurants.  

3. Lower Operating Costs

The cost to operate a fast-casual restaurant is low, as fewer employees are involved. Technically, there are table service staff, a few cashiers, and intermediate staff between the servicing staff and the kitchen.  

How to Open a Fast Casual Restaurant in the US?

Fast casual Restaurants are positioned to offer the best of both worlds: experience and convenience. First and foremost, define your restaurant's theme by determining the type of cuisine and unique offerings for your customers. This sets the stage for a competitive edge and future expansion. Next, craft a comprehensive action plan encompassing logistics, supply sources, team management, quality control, branding, and marketing strategies. Carefully selecting the perfect site is crucial, considering factors like foot traffic, accessibility, competition, and demographics to match the local community's preferences.

Additionally, integrating technology is imperative for operational efficiency. Solutions like OneHubPOS streamline order delivery, kitchen integration, and seamless payments. Building a cohesive and well-trained team is vital to maintain brand consistency and enhance efficiency. Lastly, develop a savvy marketing plan that aligns with your brand values. Whether through promotional offers, Instagram trends, influencer collaborations, or traditional methods, smart assessments are key to a successful marketing campaign. Launch your fast-casual restaurant with a clear theme, robust planning, technology integration, a skilled crew, and a strategic marketing approach for lasting success.

Latest Trends in the Fast Casual Restaurant Industry

In the restaurant industry, the latest trends can influence your strategies. Here are the trends you should look out for if you plan to launch your fast-casual restaurant. 

1. Focus on Health and Wellness 

You must have noticed discussions about the keto diet, plant-based proteins, and vegan and paleo diets across social media. Even though none of these is particularly new, the discussions have motivated and shifted the focus of fast-casual restaurants, which is now a major focus for them. Health and wellness always emerge as prominent factors that shouldn't be taken lightly. 

2. Growth of Franchise 

Fast casual restaurants have the perfect economic climate to grow rapidly. With a stable economy and increased consumerism, fast casual restaurants are at the right juncture to serve people with busy schedules. You can witness the rapid deployment of franchises across vast arrays of locations, which suggests that this industry is not only getting back on its feet but also acquiring momentum. 

3. Technology Integration 

Enabling technology is an excellent way to attract customers as tech optimizes the experience for people. AI-enabled automation simplifies the order management process between the diners and the chefs and improves the customer experience. People find it more comfortable and appealing. In the context of fast-casual restaurants, this also enables quicker service times as there is no delay in information transfer, order priority will function as expected. 

4. Creative Strategies 

With tons of competition, fast casual restaurants need to be creative with their approach to gain fame. Standing out from the competitors is critical to the growth factor and customer churn. As the fast-casual restaurant segment gets crowded and other players start offering similar value propositions, we suggest you engage with your audience and create a strong brand identity. 

5. Sustainability 

Sustainability is a worldwide social notion that's quite serious, especially with the younger generation. They care about the planet and aren't afraid to portray that affection. Embracing sustainability can be a superb differentiator while also having real and feasible benefits on the side. From creating a solid brand identity and message to energy-efficient lighting, water-saving faucets, waste reduction, etc., restaurants can reduce operation costs and increase margins.    

Wrapping Up

Fast casual restaurants have advantages and are better than fast food initiatives that can be operated at a lower cost. Regardless of the type of restaurant that you would like to start, you'd need an efficient system that manages the inventory, menu, orders, payment processes, and cash.  

If these things are in place, you ought to give your customers a smooth and positive experience. Launch your fast-casual restaurant confidently with our user-friendly platform. Check out OneHubPOS today and start your journey at $1.

QSR restaurants

Step-by-Step Guide To Start Your Quick Service Restaurant (QSR)

Sahana Ananth
January 30, 2024
2 mins

Quick-service restaurants are growing. And the major factors driving their growth are globalization, affordable pricing, and convenience. As per research by Custom Market Insights, the market size of Quick-service restaurants, or QSR, is expected to reach $454.3 billion by 2030. This expected growth has made QSR restaurants a popular business option for entrepreneurs and small business owners. 

While the growth may seem promising, what leads to the success of a QSR is thoughtful planning and launch fueled with a powerful concept. Now, the question that arises is where you should start.

This is where this article can guide you. It will walk you through the process of starting a QSR quickly.

What are Quick Service Restaurants?

A Quick service restaurant is a casual dining restaurant that emphasizes quick food service. QSR restaurants generally have fast services, a casual atmosphere, limited seating, and a focused menu. The most popular and common QSRs in the US are Taco Bell, Panera Bread, Mc Donalds, and many more.

Quick-service restaurants come in various sizes. Small kiosks and major chain establishments offer limited seating, drive-thru windows, and takeaway options. However, one thing is always expected for all QRSs— speed and convenience. They make it easier for customers to purchase. 

More and more customers are leaning toward QSRs. They are popular for their quick turnaround times, allowing customers to order, receive their food, and eat relatively quickly compared to traditional sit-down restaurants.

Step-by-Step Guide to Start a QSR 

If you want to start a QSR in 2024, here is the process you need to know: 

1. Choose a Location With High Foot Traffic

The location of your quick-service restaurant is one of the most critical factors that can determine its success or failure. Since these restaurants are meant to provide quick meal options, customers usually prefer restaurants that are easily accessible. 

You should consider a location with higher foot traffic, such as busy streets and markets. It increases your restaurant's visibility and expands your customer base. Also, quick-service restaurants don't require ample parking space since customers need faster delivery and turnover.  

Additionally, You might have noticed McDonald’s, Burger King, and KFC are always near each other. It is so because QSRs perform better when they are open near competitors. If you open a QSR that sells pizza nearby to one that serves tacos, you can get their customers, too, as they are willing to try new food.

Other factors to keep in mind when selecting the location of the QSR are as follows:

  • Budget-friendly as they require minimal space and infrastructure to start.
  • Accessibility to customers 
  • Easily visible
  • Goes with the USP of your QSR
  • Ample space to run your accommodate your equipment and carry out cooking operations smoothly 
  • The availability of the ground floor is preferred.

2. Calculating the Initial Investment 

Before starting a QSR, it is crucial to consider the upfront cost of opening your restaurant to make an informed decision. The costs of opening the QSR include the following:

  • Renovation and interior design of the restaurant
  • Kitchen appliances and equipment
  • Acquisition of POS system and software
  • Furniture and other fixtures
  • Marketing 
  • Acquisition and setting up self-serving kiosks
  • Hiring and training staff
  • Permit and licenses
  • Getting initial supplies and inventory

Other factors, like the restaurant size, location, business requirements, insurance, and legal fees, can impact the cost of opening your quick-service restaurant. 

3. Secure Funds

The next step is to secure financing. You can use your personal savings, grants, and investors. You can also secure the funds through restaurant financing if you need more investment. 

Restaurant financing makes it easy to borrow money to start, expand, reimburse, and support your business. Some of the most popular ways by which you can get financing for your QSR are as follows:

  • Brick-and-mortar bank loan
  • Small Business administration (SBA) loan
  • Merchant cash advance
  • Business line of credit
  • Crowdfunding

Also, you must compare and evaluate the financing options based on the approval process and timeline, the lender's reputation, the need for collateral, repayment duration, and the interest rate. Evaluating these factors will help you choose the right lender for your quick-service restaurant and ensure you get maximum financing at minimal interest rates.

4. Obtain Licenses, Permits, and Insurance

QSRs face the strongest health and safety regulations to ensure food quality. Thus, as a quick-service restaurant owner, you must meet compliance requirements and have up-to-date permits, licenses, and insurance. 

Some of the most essential licenses and permits that you must possess are as follows:

  • Registered business name
  • Business License
  • Certificate of occupancy
  • Food service license
  • Employer identification number (EIN)
  • Food handler’s permit
  • Building health permit
  • Liquor license
  • Live entertainment and music license
  • Resale permit
  • Sales tax license
  • Dumpster placement permit
  • Seller’s Permit
  • Valet parking permit

You should also check if you need additional licenses and permits in your city to avoid penalties and meet compliance with local laws.  

5. Create Your Menu

The next step to set up a QSR is to plan the menu. If you are opening a franchise, then this is the most straightforward job. If opening your first quick-service restaurant, you must carefully develop your menu.

Menus are an essential part of the customer experience and your restaurant's selling point; thus, you should take time to develop your menu. To make the menu, follow the following steps:

  • Select the food and beverages you want to sell.
  • Choosing the names of dishes and adding their description.
  • Categorize your menu.
  • Setting the prices for the food items.
  • Highlighting the dishes that are popular and profitable.
  • Designing your menu color scheme, layout, and design. 
  • Make your menu accessible through your website, mobile application, QR scanner, and delivery platforms. 

Your menu management can be completely centralized and automated with software like OneHubPOS, where you can upload bulk menus from Excel or create and update them in real time across stores. 

6. Hire and Train Staff 

The staff of the QSR is its backbone. Hence, getting the right talent is a must. To begin hiring, you must create clear, concise job descriptions for different restaurants. You must highlight the job title and description to get the right talent. Once you have a suitable job description, you should look for staff via online portals, referrals, social networking platforms like LinkedIn and Facebook, and hiring agencies.

After hiring the right candidates, you must train the staff about your brand and their duties. To train them, you should provide a training manual that can act as a starting point for them. You must provide shadow and cross-training and educate them on food safety and cooking. 

Remember an important step - to educate the employees about the technology so that they can work effectively.  Also, free courses or live classes are essential to honing their soft skills and communication skills.  

7. Developing a Marketing Strategy

The marketing strategy for your business should start with setting goals, identifying the right marketing practices for your business, and determining the budget.

Target your audience through a mix of online and offline marketing. The popular way to target your audience via offline marketing is through mouth-of-words, hoarding, local advertisement, and pamphlets. 

On the other hand, you can create your brand online presence by greeting your QSR page on social media channels like Instagram, Facebook, Twitter, and TikTok. You can select the right platform based on your target audience.  

We recommend listing your business on Yelp and Google My Business and asking your customers to drop their reviews to increase your restaurant's reach. Also, you can get a website for your restaurant to increase the brand visibility. 

8. Procuring Kitchen Equipment 

Kitchen equipment is one of the major components of the expense of opening a quick-service restaurant. You must prepare a list of necessary equipment while preparing your business plan. 

While starting a QSR, you will need the grill, fryers, refrigerator, mixer, convection oven, preparation tables, cutting board, knives, fry pans, utensils, dishwasher, and food storage equipment. You may also require other equipment based on the food you sell. 

You can procure this equipment from a supplier or even lease it from companies like North Star Leasing, Cater Renting, Rental Plus, etc. Leasing is a more cost-effective approach as it can reduce your substantial investment. You can instead pay monthly rent for the kitchen equipment. 

9. Implement a Self-Serve Kiosk 

A self-service kiosk is a touchscreen that allows customers to place orders without needing staff. You can easily integrate these kiosks in smaller spaces without compromising customer experience.

Customers can quickly order food, pay, get real-time menu updates, check the dish's availability, and save themselves from long lines. This, in turn, makes the customer experience better and frees up the staff's time, who can work on other tasks and cater to customers more effectively.

10. Go Live

Once you have completed all the steps mentioned above, you are ready to launch your quick-service restaurant. Make sure to create buzz about the QSR before opening it. You can do this through solid marketing, opening discounts, and brand advertisement.

Wrapping Up

The QSR restaurants are constantly increasing and will continue to increase. Thus, it is the right time to start one. By following the steps mentioned above, you can start your QSR, but what matters is the right execution of the steps with the right technology to meet your end goals.

Investing in the right technology in the initial phase of the restaurant can streamline restaurant operations. Solutions like OneHubPOS help optimize your restaurant operations by providing a user-friendly POS system. We offer various features and benefits, enabling you to make real-time menu modifications, pricing, and ordering on a single screen.

Contact us today to learn more!

Point of sale

Biggest Trends To Watch Out For in The Restaurant Industry for 2024

Diksha Adhikari
January 24, 2024
2 mins

Remember those good old days when having delicious food, excellent food service, and a charming setup were the keys to a successful restaurant? Well, times have changed! We now experience Augmented Reality, Robot servers, and uninterrupted self-serve experiences. 

The essentials are still the same. However, the industry is becoming more customer-centric and creating experiences with technology advancements. And the push to embrace tech solutions stems from the mounting challenges in the restaurant sector. With diner price sensitivity, rising food and labor costs, and dried-up VC funding, adapting to these changes is more than just a choice. It's the need of the hour. 

This article looks at the key trends shaping the restaurant industry in 2024. We will also provide insights into the factors driving these changes and their implications for restaurants.

Biggest Trends in the Restaurant Industry in 2024

The world is changing fast, and business leaders will have to adapt with speed and agility. Constant innovation and speed-to-market will help restaurants thrive as they serve guests where and when they want to be served.

National Restaurant Association Research and Knowledge Group

The above quote suggests the speed of change and the hyper-competition the food service industry will face in the coming years. From quick service to fine dining, restaurants of all sizes need to stay abreast of the technology trends that are shaping the future of the food service industry.  

1. E-Loyalty

Creating a loyalty program can immediately increase your repeat customers. 

The e-loyalty trend in the restaurant industry is gaining massive momentum in 2024. About 92% of all top-performing restaurants offer mobile order-ahead and loyalty rewards programs or a combination of both.

Customers increasingly prefer digital loyalty programs because they make it easier for them to engage with restaurants. 

To leverage e-loyalty to the best of your ability, you must understand loyalty is moving beyond traditional incentives, primarily discounting. Indeed, it is crucial to integrate loyalty apps with mobile payments and online ordering, especially with advanced solutions OneHub e-loyalty and CRM software. It allows customers to effortlessly enjoy rewards while encouraging them to visit more often. With OneHub e-loyalty program not only streamline the ordering process but also empower customers to create more engaging and rewarding relationship.

2. Experimental Dining

Around 80% of diners are willing to pay extra for a unique experience. As customers seek more from their dining experiences, experiential dining is rapidly emerging as a significant trend. Technology, the key driver behind this force, can help you create unique and innovative dining experiences beyond traditional norms. 

As a restaurant owner, you can leverage technology and do a lot with Augmented and Virtual Reality to add an element of storytelling and enhance the dining experience. Take Dave & Buster’s, for example. It offers arcade games with food and drinks to improve customer experience. The chain grew by over 51% in 2022. And if you’re a small restaurant concerned about spending a lot of money, you can create DIY participatory and entertaining experiences. This can involve having themed restaurants, tableside cooking, etc. 

3. Ghost Kitchens

The trend of cloud kitchens started in the post-Covid era when people switched to online ordering more than going out. Since then, about 51% of restaurateurs in the U.S. have shifted to ghost or virtual kitchens. 

Fire Biryani, a ghost kitchen created by MayaEats, has over fifty locations in the US. Since ghost kitchens focus only on delivery, they help existing businesses stay afloat. Additionally, they are a less risky investment with lower operational expenses. 

If you already have a restaurant, opening a ghost kitchen in a different location allows you to increase your customer base. This expansion enhances production capacity and extends your delivery range. Given the increasing demand for delivery services, investing in a delivery-only model can be brilliant. You can also test new menu concepts, food items, and brands at lower rents and with less labor.

4. Online Ordering

New technology in the food industry is making waves. Right when you’re reading this blog, 70% of Americans shop online. Online ordering is one of the notable developments and has become one of the latest norms in restaurants. Food ordering has evolved from dine-in to takeout via phone calls to third-party apps. That’s not it. Now, the newest trend is native apps developed by restaurants themselves–a low-cost, high-return solution.

Now, restaurants like Domino's, Starbucks, Panera, Chipotle, Subway, Pizza Hut, and other number of successful chains offer their apps with rewarding loyalty programs to boost convenience and loyalty and reduce costs. 

Another benefit of online ordering is that it opens the door to reaching thousands of people. Your restaurant's seating capacity might be 100-200 or even less. But this trend allows you to serve a much larger audience without additional staff or infrastructure investments.

5. Contactless Payments

About 51% of American consumers leverage contactless payment methods like tap-to-go credit cards and mobile wallets. A trend once again initiated by the pandemic continues to grow in 2024. As per customer demands, contactless payment options are increasing, and restaurants are incorporating different payment methods as a new norm.  

The different ways of payment below can help you save time while increasing the table turnover rate. With quicker and seamless payments, you won't have to worry about order accuracy or increased costs associated with cash management. 

  • Tap-and-pay options by leveraging NFC (near-field-communication)
  • Credit and debit cards
  • Apple Wallets 
  • Google Wallets

Another apparent advantage of contactless payments is the time they save. Customers do not have to wait in long queues to order or pay. They can swiftly pay with cards, smartphones, watches, and wearable devices and get going. Contactless payment systems enhance efficiency and improve the customer experience. As a result, updating your payment system can upgrade the overall customer experience. With faster and more convenient paying methods, it can be a win-win for diners and you.

Ensuring a hassle-free payment experience is vital for guests — the smoother and more convenient the experience, the better. 

6. Digital Menus

Digital menus, often accessed via QR codes, are becoming a standard norm. These streamlined menus help customers decide faster and allow restaurants to update offerings in real-time. In addition, it also saves money and reduces waste, ultimately leading to more profitability.

“From talking to a variety of sources on both sides of the digital menu boards divide, both providers and end-users, is about 3 to 5 percent uplift in sales.”

— Networld Media Group Digital Menu Boards and ROI Study

Unlike paper menus, digital menus can be updated instantly and often. You can even use them to add new dishes, change prices, and manage sold-out dishes in real time. When your digital menu is linked to your POS, it can automatically show customers which dishes are sold out. Besides, deploying digital menus can help you cut costs quickly while reaping longer-term, more strategic cost reductions. 

Zablong Pizza, for instance, transforms the waiting period into an interactive experience, fostering a sense of community among customers. CAFETIERO, a German cafe chain, cleverly integrates digital menu boards into its decor with framed displays, effectively blending aesthetics and functionality. Sodexo Defense Partners focuses on clarity and simplicity, minimizing clutter on menu boards to communicate swiftly with patrons. Starbucks Express takes a streamlined approach, optimizing digital menu boards for speed, strategically placing them at eye level for quick decision-making. Meanwhile, Baja Bistro demonstrates creativity with clean design and icon-based menu labeling, utilizing technology to present information in an appealing and easily digestible manner. These examples highlight how restaurants strategically employ digital menu boards to not only inform customers but also create engaging, efficient, and visually appealing experiences that ultimately contribute to increased sales.

Wrapping Up

Customer behavior significantly impacts buying habits, whether you run a quick-service restaurant (QSR) or a traditional family-style eatery. Adapting to these trends is essential to stay relevant and stay relevant in a highly competitive market.

Now that you're aware of these trends shaping the future of dining, you're just one step away from your game-changing idea. Take a moment to examine how technology trends can shake things up for your business. 

Utilize these food technology trends and take action in 2024! And on the way, if you need a modern and cost-effective point-of-sale solution to implement these trends quickly, consider checking out OneHubPOS.

OneHubPOS provides centralized POS software to streamline restaurant operations and enhance customer satisfaction. The user-friendly system seamlessly integrates with your existing processes, handling inventory, orders, and payments. Reach out now to learn more and try our solution for just $1!

NRF

Navigating the Future of Retail: Account of NRF 2024

Roopak Chadha
January 18, 2024
2 mins

As NRF 2024 unfolded, one resounding theme echoed through the halls of the Jacob K. Javits Convention Center — the transformative power of AI in shaping the future of retail. NRF 2024 was an exhilarating experience. Let me tell you, the energy was nothing short of electrifying. 

Partnering with Innovation: OneHubPOS & iMin Technologies

Teaming up with our partner, iMin Technologies, we ignited the retail landscape by showcasing the power of OneHubPOS solutions on their state-of-the-art devices. The electrifying buzz in the event space was contagious, setting the stage for an unforgettable retail experience.

Dive into the Retail Mosaic: POS, Supply Chain, and Beyond

In the bustling event space, I navigated through a mosaic of retail dimensions, exploring exhibitors in POS, Supply Chain, food service technology, AI, AR/VR, and Security. Each corner held a promise of innovation, and my journey through these realms left me with a tapestry of insights.

Decoding Shopper Behavior with Jonathan Jimenez

One highlight was Jonathan Jimenez's Tech Talk, where he delved into in-store analytics, particularly focusing on the beauty category. The emphasis on creating unforgettable shopping experiences through data-driven decisions underscored the transformative potential of AI in the retail sphere.

Supply Chain Excellence with FedEx CEO Raj Subramaniam

A fan moment awaited as I delved into a keynote by none other than FedEx CEO Raj Subramaniam. The discussion on supply chain excellence and unveiling the "fdx" initiative showcased FedEx's commitment to making the supply chain smarter using AI and machine learning.

Unveiling Digital & Cash Management Solution

A very proud moment for us was witnessing the surge of interest in our latest cash management solution. Our customer Loomis launched a robust cash management solution for their smart safes (powered by OneHubPOS), attracting many retailers and partners. 

This is a great time to discuss cash management with an increase in cash thefts, and retailers will benefit from implementing a solution that can safely move your cash from registers to a safe while being accountable throughout the process. Know more about our cash management solution. Let’s talk. 

Visionary Wisdom: Edward Stack’s NRF 2024 Visionary Award

Post-receiving the NRF's 2024 Visionary Award, Edward Stack, the Ex-CEO and Executive Chairman of DICK’s Sporting Goods, shared insights resonating with continuous innovation, the value of learning from mistakes, and the dynamic nature of the retail industry.

Future of Checkout Experiences: Insights from a Dynamic Panel

A dynamic panel featuring Jon Hsu, CEO of Copay, Toby Awalt, VP of Marketing of Mashgin, and Thea Myhrvold, Founder & CEO of GetBee delved into the future of checkout experiences with AI. The consensus on AI's transformative potential, the human factor, and the imperative to educate frontline staff about AI adoption underscored the evolving retail landscape.

Additional Insights from NRF 2024

  • Salesforce and Walmart CEOs Fireside Chat explored current and future opportunities in AI and why businesses are investing in the technology now.
  • U.S. retailers learning marketing lessons from Shein and Temu, focusing on strong social media presence, diverse affiliate programs, and gamifying shopping experiences.
  • AI emerged in nearly every conversation, with discussions on generative AI, autonomous AI, and artificial general intelligence.
  • The line between online and in-store retail continues to blur, emphasizing thinking like an omnichannel retailer for success.
  • A guarded optimism prevailed about the economy in 2024, focusing on consumer spending and sentiment. However, potential threats like inflation, interest rates, geopolitical strife, and crime kept retailers on their toes.

Clearly, NRF unveiled the omnipresence of AI but also brought forth a crucial realization — a limited focus on sustainability. As holograms and robotics took the spotlight, discussions around transparent reporting on ESG and the role of AI in achieving sustainability goals emerged as significant points of contemplation.

As I bid adieu to NRF 2024, the resonance of AI's dominance, the retail innovation tapestry, and the imperative of sustainability echo in my mind. The retail landscape stands on the brink of unparalleled transformation, driven by the fusion of technology and consumer-centric strategies. 

Here's to the thrilling journey that lies ahead in retail innovation!

Point of sale

What is Happy Hour? 6 Strategies to Maximize Profits and Delight Customers

Sahana Ananth
January 16, 2024
2 mins

Who doesn't like discounts, whether on food bills or beverages? Happy Hours are all about that. In today's competitive hospitality industry, a well-executed Happy Hour can make a big difference to your business. Happy Hour presents a golden opportunity- whether you own a bar, restaurant, or lounge- to attract customers and maximize profits strategically. 

Welcome to our guide on maximizing profits through Happy Hour strategies! The proven strategies in this guide will help transform your establishment into a profitable and lively space by planning and executing a successful Happy Hour. 

Learn about effective pricing models, innovative promotions, and enticing offerings beyond the ordinary. Find out how to provide a welcoming atmosphere that keeps customers returning, turning casual visitors into loyal customers. 

What is Happy Hour?

Restaurants often use Happy Hour to attract customers during slower times of the day. It's a promotion offering discounted prices on food and drinks for a limited time. The idea is to create a lively atmosphere and boost revenue. So, during Happy Hour, you'll usually find special deals on appetizers, drinks, or both, and sometimes even freebies. The goal is to make customers happy and increase sales while building a positive brand image. 

Happy Hour is nowadays quite common for restaurants and food establishments. By offering lower prices on particular food and drinks, restaurants encourage people to come during slower times as well. This maximizes revenue and enhances the overall dining experience for customers who prefer to eat and drink peacefully without the crowd one might encounter during rush hour. 

Happy Hour also creates a fun and social atmosphere, which makes people like your restaurant more. It's a great opportunity for restaurants to show off their menu, differentiate themselves, and attract new customers. Overall, Happy Hour is a dynamic and effective way to make more money and create a lively dining experience while fully utilizing your staff and premises.

Tips to Have a Successful Happy Hour at Your Restaurant

Having a successful Happy Hour at your restaurant can increase customer satisfaction, boost sales, and create a positive atmosphere. Here are some tips to ensure a successful Happy Hour:

1. Understand Your Customers to Tailor Your Happy Hour Offerings

To make a successful Happy Hour, it's important to know who your target customers are and what they like. Market research and analysis of customer data to find out things like age, income, and interests are necessary to profit from Happy Hour. For example, if your customers are young professionals, they might prefer specialty cocktails, craft beers, and fancy appetizers. They might prefer early evenings when returning home to chill over beer with their colleagues at a place away from home and the office. 

When you offer Happy Hour options that match your customers' wants, you give them a personalized experience. This not only gets their attention but also makes them more likely to come back again. It's a good way to make your Happy Hour successful and profitable.

2. Create a “Happy Hour Only” Menu

Introduce special drinks and dishes exclusive to the crowd you expect during the Happy Hour. This can greatly impact your restaurant. Creating unique items for this time sets you apart and makes customers feel special.

Create visually appealing cocktails that showcase your mixology skills. Use flavors that match the season or local ingredients for a regional touch. A special drink can start conversations and make people share their experiences on social media.

In addition to drinks, offer exclusive appetizers that pair well with the beverages. These can be chef-inspired dishes, creative spins on favorites or personalized drinks with better add-ons for a few extra bucks. This adds something new to your menu and encourages customers to try the unique food during Happy Hour.

Modern POS systems like OneHubPOS can help you create special Happy Hour menus with a few clicks. It can also help you monitor its performance. You can track which items are popular during Happy Hour, to adjust your menu accordingly and maximize profits.

3. Offer Exciting Discounts and Offers

Offering exciting discounts and offers during Happy Hour is a key strategy to attract and retain customers. Introduce lower prices on popular drinks. This will create an exciting atmosphere with specials like the "drink of the day." You can also offer discounted appetizers or combo deals with a theme to improve the overall dining experience. Encourage group engagement and socializing by offering two-for-one deals. 

To give customers more flexibility, consider having early bird specials and extending the duration of Happy Hour. Keep customers coming back by offering frequent visitor cards with loyalty rewards. Your Happy Hour will become an exciting and irresistible opportunity by offering various discounts and special offers. This will ensure you have a constant flow of satisfied customers and build a positive reputation for your restaurant. 

4. Train Your Team

Ensure your staff is well-trained to handle the increased traffic during Happy Hour. Provide them with product knowledge, excellent customer service skills, and the ability to upsell. Their training should ideally include efficiently handling orders, maintaining composure under pressure, polite behavior, and fostering teamwork. Continuous education, which includes mock service scenarios and a feedback mechanism, ensures that your staff remains adaptable and responsive to the dynamic demands of Happy Hour. This contributes to a successful and satisfying dining atmosphere.

5. Include Non-alcoholic Beverages

Attract more people to your Happy Hour by offering non-alcoholic options, and adding mocktails in vibrant flavors to your menu. This will provide a refreshing choice for people who don't prefer alcohol. You can also offer specialty sodas with unique blends or sugar-free fresh juices. Another idea is to experiment with virgin drinks that taste like their alcoholic counterparts. When you include these non-alcoholic choices in your Happy Hour menu, you make everyone feel welcome. This will bring in more customers. It ensures that everyone, no matter what they drink, can enjoy the lively atmosphere of your Happy Hour.

6. Experiment with Entertainment Nights

Make your Happy Hour better by adding live entertainment nights. This will make it more fun and engaging. You can have live music or trivia nights, as these activities will keep people entertained and make them want to stay longer. You can also have themed events for holidays or cultural celebrations. This will make your Happy Hour more exciting and diverse. 

Live entertainment will improve the atmosphere, make it more lively, increase your sales, and give customers a memorable experience. Adding entertainment to your Happy Hour creates a welcoming space where customers can unwind, socialize, and enjoy your restaurant offerings.

Additional Tips to Ensure Happy Hour Is a Profit-making Deal for Your Restaurant:

  • Upsell: You can encourage your customers to upgrade their beverages or add appetizers by offering exclusive deals during Happy Hour.
  • Cross-sell: Train your staff to suggest complementary items, such as pairing a discounted cocktail with a well-liked appetizer.
  • Add Menu Modifiers: Introduce unique Happy Hour menu modifiers that allow customers to customize their orders. For example, let them create their sampler platter or add extra toppings to their pizzas or add a complimentary side dish to the main one.
  • Mix in Premium Items: Feature premium or specialty items at a discounted price during Happy Hour to attract customers seeking a higher-end experience. You can do this by creating signature cocktails, unique appetizers or smaller helpings of popular dishes that are exclusive to the Happy Hour menu.
  • Use Overstock Materials: It’s wise to utilize ingredients that must be used promptly to avoid waste. Feature dishes or drinks incorporating these ingredients during Happy Hour to manage inventory effectively. This helps reduce food costs and increases profit margins.

Ready to Increase Traffic and Sales for Your Restaurant?

Implementing a well-crafted Happy Hour strategy is not just about enticing discounts; it's about creating an unforgettable experience for your patrons without decreasing profit margins. By incorporating signature dishes, tailoring offerings to diverse tastes, and providing exceptional service, your restaurant can stand out in the competitive hospitality landscape. 

OneHubPOS can help you leverage the best of Happy Hour by helping you create quick digitized menus, connect your back kitchen to table orders, and offer an enchanting dining experience to your customers. 

Talk to our team to learn more about how we can help your restaurant succeed.

Cash management

Cash Management Woes? Unveiling Solutions for Restaurants and Retailers for 2024

Sahana Ananth
January 15, 2024
2 mins

Did you know that 82% of all businesses fail due to poor cash flow management? Among other reasons, a lack of efficient cash handling can push many small businesses backward.

For any business that accepts cash, efficient and secure cash handling at the point of sale (POS) and in the back office is essential. However, we understand that the task may seem overwhelming for retailers and small restaurants.

This blog will address the issues related to cash management and provide solutions to tackle them. Join us as we guide you through tips and strategies to overcome cash management challenges.

Cash Management for Restaurant and Retail Businesses

Source

Cash management is a critical aspect of restaurant and retail businesses. It involves handling, storing, and transferring cash. The following is a list of tasks that encompass restaurant and retail store cash management:

  1. Using cash registers to ensure accuracy.
  2. Maintaining an adequate float for change.
  3. Securely storing cash in designated locations.
  4. Implementing transaction documentation practices, such as providing receipts and keeping detailed records.
  5. Conducting end-of-day reconciliations to identify discrepancies.
  6. Implementing security measures such as surveillance and clear cash handling policies.
  7. Providing employee training to minimize errors and promote security awareness.
  8. Making regular bank deposits.
  9. Analyzing cash flow and forecasting for effective cash management.

Despite being aware of these processes, restaurant and retail owners sometimes fail to implement them. Several reasons, such as theft, improper accounting systems, and lack of technology to track cash flow, make it challenging for them to ensure accuracy. 

Let's discuss each of these challenges in detail.

Cash Management Challenges in 2023 and 2024

There is no doubt that businesses face many cash management challenges now and then. Here are the challenges that you must have come across while managing the cash flow of your business:

1. In-house mishandling of funds

When dealing with a lot of cash, there’s always a chance of staff making mistakes or intentionally mishandling money during processing. While trying to save money and the cost of outsourcing the cash processes, you lose more money with the traditional cash management system.

No matter how many preventive measures you take, like quickly noting receipts, keeping cash safe, depositing money on time, and making sure different people handle recording and depositing, you can only partially erase the risk of funds missing.

2. External theft risks

Taking cash from your place to deposit is the most risky deal with money because of the potential for theft. This is a more significant concern for smaller shops since they usually need more security, making them more tempting for thieves. If your staff is moving the money, it puts them at risk of violence and could land your business in legal trouble. Also, remember that if your in-house team carries the cash, insurance might not cover it if it gets stolen.

3. Manpower costs

Managing cash, whether you do it in-house or not, involves staffing. Those hours spent dealing with money and waiting in line at the bank are a significant hidden cost when you handle cash internally. And remember the time and energy it takes to hire, check backgrounds, train, and oversee the staff responsible for cash handling.

4. Cash reconciliation

Even with a careful cash handling system, you can't escape the occasional human error when reconciling books. Handling big piles of cash takes up much of the workforce and opens the door to counting mistakes and discrepancies. Switching to cash recycler technology can wipe out these issues and save you from those time-consuming cash audits. 

5. Lack of visibility into cash

Another significant challenge in cash management is the lack of visibility into cash. It means not having a clear view of cash across a business. This makes it tough to keep tabs on where the money is going and what's happening in different parts of the business. Without a POS system, restaurant owners and retail businesses drown in manual paperwork or spreadsheets. Yet, they can't have complete visibility 

How is OneHubPOS Changing the Future of Cash Management?

To effectively manage cash in restaurants and retail businesses, it is essential to focus on the following things:

  • Accurately handling cash transactions.
  • Ensuring fast and efficient transactions.
  • Optimizing cash storage to ensure safety and convenience.
  • Real-time tracking of cash transfers.

A POS system is an essential tool for retail and restaurant businesses, as it can ensure that the physical cash matches the cash recorded in the system with utmost accuracy. Similarly, a safe and secure cash handling system like Loomis smart safes can guarantee the safety of your physical cash.

With the OneHubPOS cash management feature, it is now easy to maintain the cash log of every terminal in your store and across stores. Our integration with Safe Point enables us to manage your cash from the register to the smart safe. When your register limits its cash capacity (set by you) - your employees are forced to transfer it into a smart safe with an automated trigger and take a receipt every time a transfer happens. At the end of the day, reconcile your books by matching cash transactions to account for sales made with cash versus other payment methods.

NRF

Revolutionizing Retail Tech: Dive into OneHubPOS at NRF Retail Big Show 2024!

Sahana Ananth
January 10, 2024
2 mins

Step right into the future of retail tech with OneHubPOS at the NRF Retail Big Show in New York City! We are ready to dive into a world of innovation and seamless retail solutions as we gear up to blow your mind at Booth #5681 (Level 3) with state-of-the-art Imin hardware powered by OneHubPOS.  

What's waiting for you at our booth?  

Picture this: modern POS systems that aren't just user-friendly—they're practically intuitive! Experience how our workflow seamlessly works with you and settle into your day-to-day operations. You don't have to worry about rigid systems and traditional POS.  

Meet our team

Our team is all set to give you live demonstrations at Booth 5681, that'll make you say, "Whoa, this is exactly what I need!" Swing by our booth to experience OneHubPOS, OneHub Kiosk and OneHub KDS first-hand. Our Director of Business Development will be attending NRF, and eager to meet you. If you already know you love us, book a meeting with Roopak beforehand here.  

A sweet surprise!  

We've partnered with Loomis to bring you the future of cash management. The Loomis Smart Safe with OneHubPOS cash management software is a game-changer—it's like having a genius cashier and security guard rolled into one. Want to see this marvel in action? Join Booth #1220 for a live demo that'll leave you in awe.

So, mark your calendars for January 14th-16th! Come be a part of the revolution in retail tech at the NRF Retail Big Show. We're not just showcasing products; we're setting the stage for innovation, efficiency, and the future of retail. Trust us, you don't want to miss this! See you at Booth 5681, Jacob Javits Convention Center, New York City!

Event Details

🗣 NRF Retail Big Show

🗓 Dates: January 14-16, 2024

📍Location: Booth 5681, Jacob Javits Convention Center – New York

Point of sale

Exploring the 9 Best Christmas-Decorated Restaurants in the US

Sahana Ananth
December 22, 2023
2 mins

There truly is nothing quite like the holidays in the States—from the extravagant Christmas window displays to the tall and beautiful Christmas trees. It is a time when friends and family come together and merrily celebrate the festivities.

And what better way to truly embrace the spirit of the holidays than to enjoy seasonal treats with your loved ones? Restaurants during this time go out and beyond to attract customers and give them a wonderful dining experience. They want to serve customers a wholesome experience that is not only about dining but also about the ambiance and the festive atmosphere.  

With Christmas around the corner, we have shortlisted nine restaurants that embody the holiday season’s festive spirit, cheer, and merriment. These restaurants also have a warm and celebratory atmosphere.  

Best Christmas-Decorated Restaurants in the US

From bright lights, decorative ornaments, tinsels, trees, gifts, and more, this list of Christmas-decorated restaurants welcomes diners to a winter wonderland. They want the customers to get in the spirit of holidays while enjoying a delicious meal. Checkout the below options of restaurants to make your Christmas bright and merry. Enjoy with your loved ones while indulging in good food and a good mood.

Rolf's German Restaurant

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Located in New York City, this restaurant is a holiday spectacle. It's nestled in the heart of Gramercy Park. Every year, visitors are captivated by the restaurant's Christmas decorations. The interior is transformed into a festive wonderland. Thousands of twinkling lights, ornaments, and greenery cover every inch of the restaurant. It creates a magical experience. The decor is like a European Christmas market. It complements the delicious German cuisine. Diners can relish their meals surrounded by the warm glow of Christmas lights.

Angus Barn

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Situated in Raleigh, North Carolina, this beautiful and welcoming restaurant starts decking up for the holidays at the beginning of October. It uses ornaments to cover the entire ceiling, lending the place a bright and merry atmosphere. Like its décor, its menu is equally celebratory as it serves some of the best delicacies during this period. Travelers from all around the country make reservations in advance to enjoy and soak in this restaurant’s stunning holiday transformation.

Tulio

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A warm and welcoming restaurant in Seattle, Washington, Tulio is decorated with white candles that flicker through the dining rooms. Traditional Italian dishes are served during this time, with plenty of options for vegetarian and vegan eaters, making it a good choice for all food lovers. It also decorates its stairs with garlands, lights, and bows, making the ambiance even more magical.  

Tavern On The Green

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Located in the city of lights, New York’s Central Park, this restaurant is a site for sore eyes during the holiday season. Just outside the place is a giant Christmas tree with ornaments and decorations, while inside the restaurant are a couple of decorated trees covered with lights and small décor pieces in the shape of gingerbreads. They have some mouthwatering dishes that are said to leave everyone’s palette satisfied.  

Hey Nonny

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This restaurant is in Arlington Heights, Illinois, and is known better for its farm-to-table fare and live entertainment. It amps up its decoration game during the holiday season and is inspired by the classic “A Christmas Story.” So, if you are looking for photo props, you might also find the leg lamp and flag pole from the movie here during this time.  

Grill 23 & Bar

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Grill 23 & Bar is an award-winning steakhouse in Boston. The two floors of dining rooms are decorated with ribbons, wreaths, Christmas trees, and bright lights. Also, the staircase is covered with white lights and red bows that give it the perfect Christmas vibes. The menu during this time has some drool-worthy dishes followed by some of the best-tasting champagne and sparkling wine.

Chase Restaurant

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Going all out for the holiday season is one of the traditions of this restaurant located in Santa Barbara, California. Its unique decorations include a golden Santa near the doorway, vintage pieces of antique nutcrackers, a Christmas tree, etc. The bar area in the restaurant is decorated with red bows, golden balls, sparkles, and white lights. It has also won a coveted holiday décor contest for its beautiful and cozy décor.

Craftsman Row Saloon

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This restaurant and bar in Philadelphia, Pennsylvania, leaves no square inch of space for decorations. Everywhere your eyes can reach, you will see boughs of green drape from the ceilings and walls. Lights, ornaments, garlands, etc., fill up the booth and banquette. The Christmas theme of red, green, and white color adorns the restaurant, with a special holiday menu for drinks and milkshakes served in holiday-shaped ornaments with seasonal specials.

Casa Juancho

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Located in Miami, Florida, which witnesses a warmer Christmas than most other places in the US, this restaurant is a place for Floridians looking for a winter wonderland escape. The tapas-style menu is excellent for the holiday feast, and the décor at this wood and brick expanse is a mix of garlands, Christmas ornaments, and lights that resonate with the North Pole in the South.

Wrapping Up

When it comes to holiday spirit and joy, these restaurants raise the bar! They give a memorable Christmas experience, an enchanted festive vibe, and a great atmosphere to be with your loved ones!

Food, drink, and a festive vibe are all we want for Christmas. As a restaurant owner, you must realize that the holiday season is an excellent opportunity to make sure your customers have a good experience. To provide a unique and magical setting for celebrating the most beautiful time of the year, you could use a flexible and easy-to-use solution that helps you handle the busy holiday crowd while making your diners happy.  

A modern restaurant POS system, like OneHubPOS, can help you manage all your sales and restaurant operations in one place. It is an affordable, user-friendly, and feature-rich software that can help you manage the festive rush better and make this Christmas season a success for your restaurant.  

Point of sale

5 Ways QR Code Scanner Can Maximize Your Restaurant Profits

Sahana Ananth
December 21, 2023
2 mins

What makes the restaurant sector so interesting? It's changing every day! In recent years we’ve seen major shifts. Especially in the adoption of QR codes amongst restaurants. More and more restaurants use QR codes to run their restaurant better. But what makes a QR code scanner your go-to tool to drive profitability is it can help your diners find menus online, earn loyalty rewards, and pay their bills—all with a simple scan.

Read this article till the end to understand what a QR code scanner means, its growth, and how to leverage it to drive profitability (without incurring high costs).  

What is a QR Code Scanner?

A QR code scanner is typically a barcode in a grid. They store data for a machine to read. A smartphone or camera can quickly capture the unique pattern of the QR code.  

Did you know, the QR codes, or quick response codes, were initially designed to enhance efficiency in the manufacturing process. However, the applications of QR codes have significantly expanded in the restaurant industry with the advancing technology.  

Why are QR Codes Actively Implemented from Small to Enterprise Level Restaurants?

Did you know about 52% of restaurants have switched to QR codes? Whether you are running a vibrant restaurant or a relaxed café, there is no denying that QR codes elevate the dining experience.

However, multiple factors drive the surge in QR code adoption and offer reasons for both small and large restaurants to implement this technology. For instance,

1. Increased Loyalty and Sales

QR codes open doors to special offers, menus, and loyalty programs and entice customers to frequent your restaurant. It encourages brand loyalty, builds awareness, and gives guests a reason to return.  

A study showed 49% of customers spend more when they are a part of loyalty programs. Overall, it shows that loyalty programs change consumer habits for the benefit of your restaurant.

2. Insights through Customer Behavior

Using QR codes allows you to track customer behavior and preferences. Analyzing scan data provides valuable insights into how, when, and why customers interact with your codes. The data becomes a powerful tool for refining marketing strategies and tailoring offerings.

3. Efficient Payments

More than half (58%) of customers prefer using a QR code to settle payments at a restaurant. An impressive 70% report having had a positive experience. The numbers are proof that implementing QR code payment systems simplifies transactions. Additionally, this system facilitates tracking sales and understanding customer spending patterns.

4. Eases the Workload

In lower-staffed restaurants, QR code menus streamline operations. Approximately 51% of customers claim a QR code menu positively impacts their experience. It also reduces the workload on servers, who can now focus on recommending popular items rather than managing menus and orders.

Best Use Cases of QR Code Scanners for Restaurants

Restaurant technology is ever-changing, and what seems inconvenient today could become an innovation tomorrow. Initially adopted during the challenges of COVID-19, QR codes have evolved into a powerful tool for many to boost profits. Here are the top 5 cost-effective ways to add this to your restaurant strategy to boost sales.

1. QR Code Menus

QR code menus are becoming a prominent trend in the industry. Your diners can access a digital menu with a QR code through their smartphone camera. It becomes easier for them to place orders without reviewing physical menus or interacting with servers. Besides, the digital format lets you easily update and customize menu offerings.  

Linking your digital menu to a kitchen display system (KDS) can improve organizational efficiency in several ways. Firstly, it automates the transfer of customer orders from the digital menu to the kitchen. Further, it allows real-time updates on order statuses and enables kitchen staff to prioritize tasks and maintain a smooth workflow.  

Creating a digital menu is easy and efficient. You can follow the given steps to get started:

  1. Choose a reliable QR code Menu solution that connects with the KDS.
  1. Upload your menu, logo, and branding colors.
  1. Make a QR code and flier. You can create the same code for every table or have a different one for each.
  1. Print the fliers and place them on tables so they are easily visible.  

The unique yet simple approach enhances efficiency and accessibility with a touch of modern convenience compared to the traditional dining ritual. Platforms like OneHubPOS let you update menus, and order management in real-time, all while minimizing paper waste. It is a straightforward and efficient solution for the modern restauranters.  

2. Contactless Payments

As the demand for contactless payment options rises, introducing QR codes in your restaurant provides a safer alternative. Simply link the code to a secure payment gateway for users to complete transactions swiftly through your connected payment provider/s.

The key lies in setting up a QR code that handles payments seamlessly. Display this code on your check-out counter or discreetly include it on the bottom of receipts. It will cater to the preference for contactless experiences and add convenience for your valued customers.

So, when a customer finishes a delightful meal and scans the QR code with their mobile phone. They are directed to a secure payment gateway and complete the transaction through their preferred app.

3. Drive Engagement

We have a must-have customer retention plan for you! Enhance your mailing list and loyalty program seamlessly. While customers await their meals, consider inviting them to join your mailing list or loyalty program. Simplify the process with a QR code so they can input their information digitally without traditional methods or going through an elaborate sign-up process.

When rewarding your loyal customers, you can move from conventional coupons to coupon QR codes. These versatile codes can be integrated into postcards, take-out menus, emails, and more. It will offer a contemporary and efficient way to show appreciation to your valued diners.

For example, a customer notices a QR code on the table while waiting for their order. Curious, they scan it, instantly joining the loyalty program. Later, they receive an email with a coupon QR code offering a discount on their next visit. It will incentivize continued engagement.

Automated e-Loyalty program applications like OneHubPOS, Punch, UpServ and a few more solutions can help you set up and roll out e-Loyalty programs quickly. Get started today.

4. Accept Reservations

Ease the reservation process for potential diners with a thoughtful approach. Install a QR code on a prominent window decal or storefront poster to enable passersby to secure a table or join your waitlist. It is a quick and convenient sign-up experience. When they scan the code, it will efficiently guide them to your reservation or waitlist page.

Pro tip: If the online reservation system is not your preferred route, no worries. Redirect customers to your contact page and provide an alternative pathway to get in touch. You can interact via email or phone to cater to their preferences while maintaining a welcoming atmosphere at your place.

5. Reviews

Seeking reviews is not a breeze, often because customers are busy or might forget. Here is the way to go about it! Put QR codes into table tents or receipts and direct customers to your Yelp, Facebook, or Google pages. Add a little extra motivation for reviews with discounts or complimentary items for their next visit.

While you are at it, sweeten the deal on social media. Treat your customers to exclusive deals, like a 10% discount, and gently remind them to tag you in their social media posts. After all, it is all about injecting fun into their experience while keeping things engaging and rewarding.

Wrapping Up

QR codes in restaurants are sticking around. So, do not just use it for the menu but for all the ways to boost sales, help kitchen staff do their job better, and run your operations smoothly.

A QR code scanner is the next natural step in dining tech to effortlessly access menus, place orders efficiently, and pay for their meals with a simple tap. If you believe your restaurant is all set, don't hesitate to give it a shot.

OneHubPOS can help you streamline restaurant operations with a user-friendly POS solution. It offers secure payment options and centralized menu management to facilitate real-time menu updates, pricing, and orders from a single dashboard. Contact us to learn more!

Point of sale

Top 7 Holiday Restaurant Promotion Ideas

Sahana Ananth
December 14, 2023
2 mins

It’s that time of the year when people go shopping, eat out, and exchange gifts. And guess what? It's a golden opportunity for your restaurant to shine with creative Christmas decorations and boost those holiday vibes (and your revenue)!

This article offers a curated list of restaurant holiday promotion ideas to help you stand out. We’ll help your restaurant capture the season's joy and create a delightful dining experience.  

Let’s begin!

Top Holiday Restaurant Promotion Ideas

Winter is here. And so is the festive season. As the year comes to an end, people are ready to celebrate. Encouraging them to dine out is easy. Let's explore some fun restaurant holiday promotion ideas to capitalize on seasonal festivities.

1. Push a Social Media Promotion Campaign  

Did you know nearly half of the people (48%) use social media to find places to eat and drink? With Christmas almost knocking on the door, you must prime your social media campaigns.

Here’s what you can do to get yourself on the top pages for a “Christmas-themed restaurant near me.”  

  • Update your profile cover photos and create visually appealing graphics reflecting the holiday mood.  
  • Showcase your menu items and highlight signature dishes, exclusive offerings, and seasonal specials.
  • Encourage customers to visit your restaurant for limited-time offers and deals.  
  • Make short, behind-the-scenes videos to promote your content and discounts.  
  • Using Christmas-themed hashtags can help you reach a wider audience and encourage user-generated content.

2. Take Holiday Reservations

Holiday reservations can accelerate restaurant operations. They also serve as valuable tools for targeted and personalized promotions. Not only does it help you manage the crowd, but it also allows customers to reserve tables in advance. It ensures they get a guaranteed spot even if the restaurant is busy.

Table reservations increase the chances of guests showing up, often coming in groups. Further, the necessity of pre-booking prompts customers to secure their reservations. (You can consider offering a 5% - 10% discount on table bookings to increase the excitement.)  

That is how it is a hit deal for customers. Now, how will it help you? Knowing the expected customers enables better staff scheduling and preparation. It will also prevent long queues outside your restaurant and ensure the tables are filled.

3. Make Your Menus Festive

A holiday menu is a must-have. It allows your customers to savor rate delights not easily found throughout the rest of the year. A unique menu drives direct reservations.  

Holiday-themed desserts and appetizers are a great place to start. For main courses, you can explore specialties featuring sweet potatoes, pumpkin, succulent prime rib, pasta, or roast turkey. And don’t forget the drinks. Add mulled wine, spiked eggnog, peppermint milkshake, and some mocktails.

While curating the holiday menu, don't overwhelm your diners with too many options. Crafting menus can be a time-consuming task. The good news is you don’t have to shoulder the entire burden. OneHubPOS's menu management feature can help you quickly roll out new menu combinations. You can control your restaurant inventory, out-of-stock updates, pricing, images, and dish descriptions on the go and manage orders.  

4. Deck up Your Restaurant With Christmas Decorations

Transforming your restaurant into a festive wonderland for the Christmas season is a simple yet effective way to create an inviting atmosphere. Christmas decorations can help set the mood, allowing customers to unwind and truly enjoy themselves.  

Start with candles or twinkle lights in the interior; you can not have too many. Place poinsettias or other seasonal plants near the entrance for a warm welcome. Wrap your table settings and standard centerpieces with holiday-themed place cards, tablecloths, and napkins. Add soft holiday music in the background to complete the look.

5. Explore new Takeout and Dining Options

Introducing innovative takeout and dining options can expand your offerings and cater to diverse preferences. For instance, you can offer Festive Takeout Packages that bundle various holiday dishes so families or friends can enjoy current flavors at home.  You can also implement self-service kiosks to provide customers with a seamless, contactless ordering option.

To ensure your orders run smoothly and fulfilling orders isn’t cumbersome, you can explore the Kitchen display systems (KDS) from OneHubPOS. It allows your kitchen staff to prioritize orders based on their preparation time. This will ensure that dishes are cooked and plated in the correct order.  

6. Hold an Exciting Holiday Contest

A well-organized holiday contest can boost brand visibility during the holiday season.

Say you hold a “Festive Flavor Fusion” and ask people to invent and document a mouth-watering holiday-themed dish. Later, you can ask them to submit their entries on your social media platform. The winner gets a private dining experience featuring a specially crafted menu inspired by their dish.

Such contests can encourage participants to share their achievements on social media platforms. People may engage with such posts by liking, commenting, and sharing, which will be a free promotion for your restaurant.

7. Host a Holiday Giveaway

Holiday giveaways are a clever strategy to add an extra dose of festive excitement. Customers can win prizes like a complimentary holiday feast for two, a gift basket filled with seasonal treats, or a VIP dining experience.

These giveaways create buzz, capture potential customers' attention, and spark interest among your existing clientele. The allure of freebies not only attracts guests but also instills a sense of goodwill and positive associations.  

However, ensure you have a quick and efficient system to manage the entries.  

Conclusion

As a restaurant owner, the holiday season is a time to seize the day and ensure a pleasant experience. However, the holidays bring challenges as your customers and staff are pulled in many directions. The biggest of these is attracting more customers.  

Hence, you must understand and determine solutions that facilitate recognition and appreciation to shine among customers. Introduce Christmas menu ideas for restaurants, use bounce-back offers, and preview New Year promotions to foster warmth and nostalgia.  

Most of all, use a customizable and user-friendly solution that helps you navigate the festive crowd with ease. Always remember that a good restaurant POS system can make a big difference in your bottom line. OneHubPOS is a modern, user-friendly POS software built to streamline all sales transactions and restaurant operations on a single dashboard.  

Explore OneHubPOS today if you’re ready to make the holidays your most profitable—and fun—time of the year.

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Maximizing ROI Through Unified FOH and BOH Restaurant Operations

Sahana Ananth
November 6, 2023
2 mins

We all know that running a restaurant is no piece of cake. It's a whirlwind of flavors, hospitality, and precision timing. Whether you're an owner, manager, or staff member, you know that each day comes with its own set of challenges and opportunities. But what if I told you there's a way to make your restaurant run like a well-oiled machine and significantly boost your return on investment (ROI)?  

Understanding FOH and BOH Operations  

Before we delve into the how, let's look at the what. FOH and BOH are like the yin and yang of your restaurant. FOH is the face of your establishment – where guests dine, interact with your servers, and savor your culinary creations. BOH, on the other hand, is where the kitchen magic happens, tucked away from the diners' view.  

The challenge? They often operate in silos, with minimal interaction between them. FOH has its own goals and pressures, while BOH deals with a completely different set of tasks and responsibilities.  

Understanding FOH and BOH Operations  

Front of the House (FOH): The Welcoming Face  

Picture this: FOH is like the charming host who greets you at the door of your favorite restaurant. They're the first impression, the smile that sets the tone for your dining experience. The FOH crew includes hosts, waitstaff, bartenders, and anyone you interact with as a diner.  

Challenges:  

Ensuring prompt service while maintaining top-notch hospitality.  

Handling customer inquiries, orders, and special requests.  

Juggling multiple tables with grace and efficiency.  

Opportunities:  

Building strong rapport with diners and cultivating repeat business.  

Enhancing the overall dining experience through personalized service.  

Boosting sales through upselling and excellent customer care.  

Back of the House (BOH): The Culinary Wizards  

Now, let's journey into the BOH, which is essentially the heart and soul of any restaurant. This is where the culinary magic happens – chefs, line cooks, dishwashers, and prep cooks are all the unsung heroes working behind the scenes.  

Challenges:  

Maintaining kitchen efficiency during peak hours.  

Accurate food preparation and timely delivery.  

Inventory management, deliveries, waste reduction, and consistent quality.  

Opportunities:  

Creating mouthwatering dishes that keep customers coming back.  

Minimizing food waste and optimizing ingredient usage.  

Streamlining kitchen processes to improve service speed and quality.  

The Unity Challenge: FOH and BOH Collaboration  

The real challenge? These two crucial areas often operate in isolation. FOH and BOH might as well speak different languages, and that disconnect can lead to a host of issues, from order errors and longer wait times to inefficient kitchen operations.  

But don't worry because the unity of FOH and BOH is where the real opportunity lies. By aligning their goals and harmonizing their efforts, you can create a restaurant experience that's not just good but outstanding. It's like a symphony where the FOH and BOH are in perfect sync and the result? Well, that's your recipe for success.  

Streamlining FOH and BOH Operations with OneHubPOS  

We've all seen restaurants where the FOH and BOH seem to operate on entirely different planets. It's like a symphony with two conductors, each with a music sheet. But guess what? We've got the conductor's baton, OneHubPOS – your ticket to harmonizing your FOH and BOH operations.  

OneHubPOS: Your Restaurant's Maestro  

Imagine OneHubPOS as the all-in-one conductor who ensures that the FOH and BOH are reading from the same music sheet. We've crafted this solution to be your comprehensive restaurant management system, designed to tackle the specific challenges faced by your Front of the House (FOH) and Back of the House (BOH) teams. Let's take a closer look at how OneHubPOS can transform your restaurant operations:  

Unified Interface for FOH Staff

Say goodbye to the days of handwritten orders and clunky, confusing systems. OneHubPOS offers a single-screen Point of Sale (POS) with an intuitive, easy-to-use interface like a breath of fresh air for your FOH staff. Orders are processed seamlessly, reducing errors and ensuring your diners get precisely what they requested. It's like handing your servers a magic wand that empowers them to provide top-notch service effortlessly. Cash management and payments can be done securely and seamlessly – at the customer's choice.  

Integration Capabilities with Various Systems  

OneHubPOS is the bridge that connects the FOH and BOH. It seamlessly integrates with billing systems, kitchen systems, delivery apps, mobile POS (m-POS), accounting software, and Customer Relationship Management (CRM) tools. It's the secret sauce that ensures that everyone on your team, from the front door host to the kitchen chef, is working in unison. Orders flow smoothly from the FOH to the BOH, minimizing confusion and errors.  

Centralized Management and Reporting  

Imagine having a crystal ball that shows you exactly how your entire restaurant is performing in real time. With OneHubPOS, you don't need to imagine. You can manage multiple restaurant locations from one centralized hub. It's like having your very own mission control center where you can see everything that's happening in every part of your restaurant, from the dining room where you get to know the number of orders, fast-selling menu items for dine-in or delivery, serving time and so much more; to the kitchen on number of orders processed, time taken to complete an order, menu management, inventory in real-time, you get the idea. Our comprehensive report will be an owner's star helper.  

Real-Time Data Access  

In the restaurant world, seconds can make all the difference. That's why OneHubPOS provides real-time insights into your sales, menu, and employee performance. It's like having a backstage pass to your restaurant's performance so you can make informed decisions on the fly.  

Menu Management  

OneHubPOS simplifies menu management like never before. You can easily update your menu in real-time, add seasonal specials, and remove items out of stock. Your FOH staff will have access to the most up-to-date menu information, ensuring they can provide accurate recommendations and offer available dishes.  

Delivery Management  

With delivery orders on the rise, OneHubPOS has your back. It allows for efficient delivery order processing, real-time order tracking, and coordination between the FOH and BOH to ensure that delivery orders are prepared and dispatched promptly. This means happier customers and a more efficient delivery service.  

Online Store Orders  

OneHubPOS connects seamlessly with your online store, making it easy for customers to place orders for pick-up or delivery. Orders placed online flow directly into your system, eliminating the need for manual entry and reducing the risk of errors. It's a win-win for both your staff and your customers.  

Inventory Management  

For the unsung heroes in your BOH – the chefs and kitchen staff – OneHubPOS is here to streamline inventory management. Say goodbye to the days of manually tracking stock from multiple vendors. With OneHubPOS, you can manage multiple vendors on a single screen, control stock at a central warehouse, and easily track inter-store transfers. It's like having a kitchen inventory wizard by your side.  

CRM and Loyalty Programs  

Your customers are the lifeblood of your restaurant, and OneHubPOS knows that. That's why it helps you manage customer relationships, create irresistible loyalty programs, and track customer data. It's like having a built-in concierge that ensures your diners keep coming back for more.  

We streamline your FOH and BOH operations, ensuring that every team member is playing in perfect harmony. And the result? Well, that's your recipe for a restaurant that's not just good but exceptional.  

What are the ROI Benefits?  

Now, you're probably wondering what kind of tangible returns you can expect when implementing OneHubPOS to unify your FOH and BOH operations. Let's put some numbers on the table. Here are the real ROI benefits that you can count on:  

Increased Sales and Table Turnover: Unifying your FOH and BOH operations with OneHubPOS results in quicker service and fewer errors. This leads to increased sales as happy customers keep coming back, and you can turn tables faster during peak hours.  

Reduced Operating Costs: With better communication, streamlined inventory management, and efficient workflows, you'll find your operating costs decreasing. Say goodbye to wastage and unnecessary overhead.  

Improved Customer Satisfaction and Loyalty: A seamless dining experience translates to happier customers thanks to unified operations. Happier customers become loyal patrons who return and spread the word about your restaurant.  

Better Inventory Management: Say goodbye to overstocked ingredients and wastage. OneHubPOS helps you keep a tight grip on your inventory, ensuring you order just what you need and use it efficiently.  

Enhanced Staff Productivity: When your FOH and BOH teams work in perfect harmony, they become more productive. Faster service means your staff can handle more customers in less time.  

Cash management & Payment processing: With integrations to cash registers and smart safes, you can now rest knowing theft/fraud is in total control. Here's where your BOH and FOH conjoins in terms of revenue management. Giving secure payment options for diners adds to their experience and will only be appreciated.  

Implementation and Adoption to Deliver Success  

Implementing OneHubPOS is like gearing up for a thrilling culinary adventure, and we're here to guide you through it.  

Ease of Implementation: We understand that change can be intimidating. But our team is here to ensure that the transition is smooth and hassle-free. Whether you're a small eatery or a bustling restaurant, we'll tailor our implementation process to suit your needs. The first week of our partnership, our team will be dedicated to onboarding, setting up, and training your staff.

Encouraging Staff Adoption: We know that the success of any new system depends on how well your staff adapts to it. That's why we provide extensive training and support. We aim to ensure your team feels confident using OneHubPOS from day one. We offer on-site training, comprehensive user manuals, and even a support hotline for those moments when you need a helping hand.  

Smooth Transition: We want you to hit the ground running. Our team will work closely with you to ensure a smooth transition. We'll help you set up the system, configure it to your restaurant's unique needs, and be there every step of the way.  

In the end, it's not just about a system; it's about a partnership. We're committed to your success, and we'll be there to support you throughout your journey with OneHubPOS. Let's work together to make your restaurant more efficient, profitable, and customer-focused than ever before.  

Unifying your Front of the House (FOH) and Back of the House (BOH) operations is the secret sauce that can transform your restaurant into an efficient, customer-focused, and ultimately more profitable venture. And the key to this transformation? OneHubPOS.  

In a nutshell, here's what we've uncovered:  

Unity Breeds Success: FOH and BOH have distinct roles and challenges, but unifying them with OneHubPOS means smoother communication, enhanced efficiency, better customer service, cost control, and more.  

OneHubPOS, The Restaurant Maestro: We've introduced you to OneHubPOS, a comprehensive management system that offers a unified interface for FOH staff, integration capabilities with various systems, centralized management and reporting, real-time data access, inventory management, menu management, and CRM and loyalty programs.  

ROI Benefits: By embracing OneHubPOS, you can expect increased sales, reduced operating costs, improved customer satisfaction, better inventory management, and enhanced staff productivity.  

Implementation and Adoption: We're not just leaving you with a system but offering a partnership. The implementation process is seamless, and staff adoption is supported through training and ongoing assistance.  

Now, it's your turn to take the leap. In a world where restaurants face constant challenges, OneHubPOS is the beacon of hope, guiding you toward better ROI, enhanced customer satisfaction, and smoother operations. If you're a restaurant owner or manager, it's time to explore this solution and experience the transformation it can bring to your business. With OneHubPOS, your restaurant can become a place to dine and a symphony of culinary excellence and profitability. Let's start your OneHubPOS journey to excellence with a simple demo.

Point of sale

7 Reasons Why POS technology Is Vital for Your Quick Service Restaurant

Sahana Ananth
November 6, 2023
2 mins

Sure, food quality matters, but there's more to a remarkable quick-service restaurant (QSR) experience than just the taste. According to a Clootrack study, "convenience" is the leading driver of an outstanding QSR experience.

In recent years, achieving the expected level of convenience has become possible with digital transformation and the rise of QSR POS technology. These systems empower QSRs to deliver convenient service that keeps customers returning for more.

What's a QSR?

In case you're wondering, QSR stands for "Quick-Service Restaurant." These food chains offer fast, convenient meals in a casual setting with limited seating and a focused menu. Think of places like Burger King, KFC, McDonald's, Subway, Wendy's, and Taco Bell.

Why is the QSR market booming?

Research reveals that the US Fast Food and Quick Service Restaurant Market is on track to record a CAGR of 5.60% from 2023 to 2030. With a projected valuation of USD 293.8 billion in 2023, it's no surprise that this industry is rising.  

And it's not just the US; the QSR industry is thriving globally in countries like the UK, India, and Germany. Economic factors like rapid urbanization and increasing disposable incomes are driving this expansion.

The dynamic QSR market: What's shaping it?

The US QSR market is a complex and ever-evolving landscape influenced by various factors:

  • Role of technology: From mobile apps to digital menu boards, technology is revolutionizing the QSR industry, making services faster and more efficient.  
  • Customer preferences: Convenience, changing lifestyles, and food prices significantly affect the QSR industry as it adapts to meet customers' evolving needs.  
  • Competition: Fierce competition necessitates constant innovation and the introducing of new products and services to stay relevant.  
  • Globalization: The expansion of international QSR brands, like McDonald's, Subway, and KFC, is driving growth not just in their home countries but also in the US.  
  • Health-related concerns: The rise of health-conscious consumers has prompted QSR chains to offer healthier menu options, such as salads, grilled items, and plant-based alternatives.  
  • Economic factors: Interest rates, inflation, consumer spending patterns, and economic uncertainty all play a role in shaping the QSR market and consumer spending habits.

Role of POS technology in QSR business

The quality of food is essential, but technology adds a layer of convenience to QSR businesses. A Panasonic and Harvard Business Review study found that 71% of QSR industry respondents viewed digital transformation as vital to business agility.  

QSR POS technology enables you to streamline in-house operations, adapt to changing market dynamics, and drive growth. As businesses reorganize post-pandemic, technology has become even more critical.  

Store transformation  

QSRs now operate with digital menus, automated kitchen systems, inventory management, menu changes, and delivery and pickup operations.  

Engagement & experience

Customers have more meal selection, delivery, and collection options, whether at self-service kiosks or remotely using apps.  

Operational efficiency

Real-time delivery management and extended engagement with third-party logistics partners (3LPs) ensure seamless operations and customer experience.  

Why QSR POS is a game changer for your business?

QSR POS offers numerous benefits, including quicker food preparation, delivery, and cost savings. Here are the top 7 reasons to consider POS technology for your QSR business.  

Streamlining operations

1. Order processing and management

  • Digital orders for precision.
  • Customizable menus.
  • Real-time data analytics.
  • Efficient delivery management.

2. Inventory control and stock tracking

  • Real-time inventory visibility.
  • Notifications for food shortages.

3. Employee management and QSR scheduling

  • Better staffing decisions based on data.
  • Enhanced staff management features.

4. Enhanced customer service and customization

  • Reduced costs through data sharing.
  • Improved customer service features.

Increasing efficiency and profitability

1. Real-time data analytics

  • Key insights into customer behavior.
  • Data-driven decision-making.

2. Improved decision-making through data insights

  • Leveraging customer data for personalized offers.

3. Cost reduction and waste minimization

  • Managing inventory efficiently.
  • Reducing food waste.

Customer experience enhancement

1. Faster service and shorter wait times

  • Personalized customer experiences.
  • Reduced customer wait times.

2. Seamless order customization and payment options

  • Contactless order and payment solutions.
  • Improved efficiency and customer satisfaction.

3. Loyalty programs and customer engagement

  • Enhance customer loyalty.
  • Personalize customer experiences.

Integrating QSR POS with other technologies

1. Mobile ordering and delivery apps

  • Streamlining off-premises orders.
  • Simplifying ordering, billing, and payment processes

2. Kitchen Display Systems (KDS)

  • Efficient kitchen organization for timely orders.

3. Contactless payment solutions

  • Meeting the demands of a post-pandemic world.

4. Online reviews and reputation management

  • Gathering real-time customer feedback.

Challenges of implementing QSR POS technology

Now that you understand why POS technology is a game-changer, we want you to be prepared to implement this for your business. Implementing a POS system has challenges, such as initial setup costs, staff training, and data security compliance. However, the long-term benefits often outweigh these challenges. Here are some key challenges to consider:

Initial setup costs

Investing in a QSR POS system can come with substantial initial setup costs. These costs include hardware, software, and system integration with your existing operations. It might seem like a significant expense upfront, particularly for smaller businesses with limited budgets.

Staff training

Training your staff to use the new POS system effectively is crucial for a smooth transition. Depending on the complexity of the system and your staff's familiarity with technology, this training process can be time-consuming and may require additional resources.  

Data security compliance

Operating a QSR business often means handling sensitive customer information, including payment data. Ensuring your POS system complies with data security standards, such as the Payment Card Industry Data Security Standard (PCI DSS), is essential. This compliance is necessary to protect your customers' data and business from potential security breaches. Understanding and implementing these standards can be complex and may require expertise in data security.

In conclusion

To take full advantage of QSR POS technology, it's crucial to choose a compatible, affordable, and user-friendly system that aligns with your specific business needs. Solutions like OneHubPOS offer feature-rich POS systems that can transform your QSR operations.  

If you're uncertain about how to select the right POS system for your business, it's a good idea to explore resources and guides to help you make an informed decision. You can read our blog for additional insights on choosing the ideal POS solution for your QSR establishment. This research will empower you to leverage technology effectively, stay competitive, and thrive in the dynamic QSR industry.

Point of sale

The Crucial Role of POS Software in Retail

Sahana Ananth
October 21, 2023
2 mins

The retail industry has evolved significantly in the past decade. Different digital channels like eCommerce stores, customer portals, marketplaces etc. are becoming the top priority of retail customers.

With this seismic shift towards online shopping, retailers are realizing the critical importance of advanced POS software for their brick-and-mortar stores. These innovative solutions seamlessly integrate with digital platforms, creating a unified shopping experience that leaves customers in awe.

Gone are the days of tedious manual tasks. Thanks to cutting-edge POS software in retail processes such as inventory management, sales transactions, and reporting are now automated, resulting in streamlined operations and enhanced efficiency.

But wait, there’s more! This advanced software goes above and beyond, empowering retailers with invaluable insights into customer behaviour and preferences. Imagine having the power to truly understand your customers and cater to their every desire.

According to a survey conducted by BRP Consulting, a staggering 81% of retailers consider customer experience analytics to be a vital key to success. By harnessing the remarkable data analytics capabilities of POS software, retailers can create personalized marketing campaigns, optimize product assortments, and offer tailor-made recommendations that make their customers feel truly special. And you know what happens when customers feel special? They become loyal patrons, fueling your business’s growth and success.

Now that you’re hooked on this extraordinary world of advanced retail POS solutions, let’s dive deeper. In this article, we’ll explore the current state of the global retail landscape, unveil the key requirements for an exceptional retail POS solution, and guide you through the essential factors to consider when selecting the perfect POS software for your unique business. Get ready for a retail revolution!

The State of Retail and the Need for Advanced POS Software

Over the past few years, the retail industry has undergone a remarkable evolution, fueled by technological advancements and shifting consumer behaviors. In 2020, global retail sales reached a staggering $26.29 trillion, and experts predict that this figure will soar to an astonishing $31.88 trillion by 2023. It’s clear that the industry is experiencing remarkable growth.

With the rise of e-commerce, brick-and-mortar retailers have been forced to adapt and find new ways to enhance the in-store shopping experience. One crucial aspect of this adaptation is the implementation of advanced point-of-sale in retail.  

Gone are the days when basic cash registers and run-of-the-mill POS systems were enough. Today, cutting-edge POS software has become an absolute necessity for retailers who want to remain competitive and offer their customers an exceptional and personalized shopping experience.

One of the standout advantages of advanced POS software lies in its ability to seamlessly integrate with multiple sales channels. Picture this: retailers can now have a unified view of their inventory, whether it resides in their physical stores, online platforms, or even their warehouses. With real-time inventory management, businesses can optimize their stock levels, prevent frustrating stockouts, and streamline their entire supply chain process.

Moreover, advanced POS software offers robust analytics and reporting capabilities. Retailers can gain valuable insights into their sales data, customer preferences, and trends, which can inform their marketing strategies and help them make data-driven decisions. This data-driven approach is crucial in an increasingly competitive retail landscape.

The state of retail today demands advanced POS software. It empowers retailers to adapt to the changing landscape, integrate their sales channels, gain valuable insights, and provide an exceptional shopping experience. By investing in advanced POS software, retailers can position themselves at the forefront of the industry and thrive in the era of digital transformation.  

The Role of POS Software in Meeting Modern Retail Challenges

The role of retail POS solution in meeting modern retail challenges is paramount. It enables retailers to integrate sales channels, manage inventory in real-time, gain valuable insights from data analytics, enhance customer experiences, and streamline operations.  

Here are some features of POS software that can help businesses to meet the modern retail challenges:  

  • Integration of Sales Channels: Modern retail challenges involve managing multiple sales channels, including physical stores, e-commerce websites, mobile apps, and social media platforms. POS software plays a crucial role in integrating these channels, allowing retailers to have a unified view of inventory, customer data, and sales performance across all platforms.
  • Real-Time Inventory Management: With the increasing demand for seamless shopping experiences, real-time inventory management is essential. Advanced POS software enables retailers to track inventory levels in real-time, preventing stockouts and optimizing replenishment. This helps improve operational efficiency and customer satisfaction by ensuring products are available when and where customers want them.
  • Data Analytics and Insights: POS software equipped with robust analytics capabilities provides retailers with valuable insights into sales trends, customer behavior, and product performance. By analyzing this data, retailers can make informed decisions about pricing strategies, marketing campaigns, and product assortment. These insights empower retailers to enhance their competitiveness and improve overall business performance.
  • Streamlined Operations and Efficiency: Advanced retail POS solution streamlines various retail operations, reducing manual work and enhancing efficiency. It automates processes such as sales transactions, inventory management, and reporting, freeing up employees’ time to focus on more strategic tasks. By automating routine operations, retailers can reduce errors, improve productivity, and allocate resources more effectively.

Choosing the Right POS Software for Your Retail Business

Selecting the right point-of-sale for retail is crucial for retailers to optimize their operations and provide a seamless shopping experience for their customers. Here are key factors to consider when choosing POS software:

  • Functionality and Features: Evaluate the specific needs of your business and ensure that the POS software offers the necessary functionality and features. This may include inventory management, sales reporting, customer relationship management (CRM), integrated payment options, and support for multiple sales channels.
  • Integration Capabilities: Look for POS software that integrates well with other systems and software used in your business, such as accounting software, e-commerce platforms, and third-party applications. Seamless integration eliminates manual data entry, reduces errors, and streamlines operations.
  • Security and Compliance: Data security is critical in POS software selection. Ensure that the software adheres to industry security standards and offers features like encryption, user access controls, and secure payment processing to protect customer data and transactions. It should also comply with relevant regulations, such as the Payment Card Industry Data Security Standard (PCI DSS).

By considering these key factors, retailers can make an informed decision when selecting POS software that aligns with their specific requirements, drives operational efficiency, and supports business growth.

Point of sale

7 Steps To find Your Right POS Software Match

Satheesh Kanchi
October 21, 2023
2 mins

Sales play a pivotal role in determining a company’s success, making the need for an efficient tool to manage them essential. So whether you’re seeking to establish your first business, aiming to scale up your existing one, seeking to switch to advanced POS (point of sale) system software, or simply thinking of making a switch, it’s imperative you do your exploration before investing.

Setting up an effective POS system requires a lot of thought and work.  With this ever evolving restaurant and retail market it becomes crucial to find your perfect fit that can help manage your sales, inventory, and customer data. This blog aims to be your companion in finding the right POS software for you!

Industry-specific Requirements and Scalability

Analyzing Your Business Needs and Identifying Industry-specific Features

With new innovations passing and business opportunities popping everyday the array of services where a POS software becomes crucial is expanding exponentially. Current POS software are available for various industries like retail, travel & hospitality, government, BFSI, healthcare & pharmaceuticals, media & entertainment, transportation & logistics, and others. Making it important for you to first write your pain points and be able to enlist your needs before embarking on a journey towards finding a POS software that works for you.

Assessing the Scalability and Future Growth Potential of the POS Software

We live in a world of updates – so when it comes to your POS software – updates are a crucial asset in helping you keep your business up to date with efficiency, speed and security. Make sure to find out the kind of updates provided by the POS software companies –  if you’ll have to pay for them subsequently or they are inclusive and shall be updated automatically.  

Functionality and Ease of Use

Examining Core Functionality: Sales, Inventory Management, and Reporting

As a business you may have varied requirements from a POS system like – managing inventory and sending reminders when stock runs low, recording the shift schedule of employees, generating consumer data for efficient marketing of promotional offers etc. Check and compare the services offered by different suppliers and choose the one that checks your list. Most suppliers often provide a tiered system of plans which include different services. On the contrary, customizing your POS plan is a wonderful way to make sure all your needs are met.

User-Friendliness and Intuitive Interface for Efficient Operations

Choose a POS software having an interface which is easily navigable with clear labels for all controls and buttons which shall allow quick navigation to commonly accessed screens and items, along with one-button access to frequently used functions.  

Integration Capabilities and Compatibility

Assessing Integration with Existing Systems: Payment Processors, E-commerce Platforms, etc.

It is crucial to evaluate how well your POS software will integrate with your existing payment processors, e-commerce platforms, inventory management tools, accounting systems, customer relationship management (CRM) solutions, shipping services, and any other relevant technologies that are already being utilized by your business.

Look for APIs or direct integrations that can provide real-time data exchange, ensuring that the flow of information across these systems is as seamless as possible. This not only minimizes errors caused by manual entry but also allows you to gain insights into key metrics from multiple sources so you can make informed decisions about your business.

Compatibility with Hardware: POS Terminals, Printers, Scanners, etc.

Take into consideration if the new POS software you’re looking at is compatible with your existing hardware appliances like QR code scanner, Barcode generator, Printer etc. thereby reducing any additional expenditure. Most POS software companies are now offering Cloud based POS system softwares, removing the need for hardware devices – yet again if you’re a larger organization with multiple franchises – then a traditional POS system software shall be optimal for you.  

Security and Compliance

Data Security Measures and Encryption Protocols

For the modern clientele these days, data security is of utmost importance – thus security and compliances should top your list of factors while choosing the best POS system software for you. Choosing a system with two step authentication and SSL data encryption shall help your clients feel safe while sharing their details with you.

Compliance with Payment Card Industry Data Security Standards (PCI DSS)

Such compliances provide security measures for credit card transactions including encryption, tokenization, and secure networks. Vulnerability management practices such as regular software patches, network monitoring, and employee training also play crucial roles in maintaining the safety and reliability of sensitive data and preventing the organization from any sudden threats.  

Customer Support and Training

Evaluating the Availability and Responsiveness of Customer Support

Once you’ve invested in a POS system software, the journey doesn’t end there- in fact it begins from there. Try to choose a POS system software that is available to you on call, text and email – thus having a 24×7 availability so that if there’s ever a glitch, you don’t have to flinch!

Training and Resources Provided by the POS Software Provider

An efficient onboarding program is detrimental for deciding if your risk was worth the investment. Suppliers nowadays provide personalized onboarding programs with training support to make sure you are up to speed with all that you require from the system. If you’re an organization that is wanting to make a switch, then ask for migration programs so that all your data gets transferred without hassle.  

Pricing and Total Cost of Ownership

Understanding the Pricing Structure: Upfront Costs, Monthly Fees, and Additional Charges

You should thoroughly check with the suppliers about all costs to be incurred. Some softwares come with an annual package, which is often more economical while some have monthly/quarterly payment options making it easier to switch if you don’t like the software without any loss. Ask the supplier for a demo or free trial which shall help you evaluate if the POS system software you’re looking at actually meets your requisites.

Calculating the Total Cost of Ownership Over the Long Term

Consider this before making an investment in POS system software. This includes upfront costs such as licensing fees, installation charges, hardware purchases, and ongoing expenses such as annual maintenance plans, subscriptions, support contracts, and transaction fees. Some POS providers might offer hidden fees, while others may charge flat rates for certain services. Be wary of promises regarding low pricing without understanding long-term expenses.

User Reviews and Recommendations

Researching User Reviews and Ratings on Reliable Platforms

Once you’ve shortlisted the best POS system software – start by comparing them side by side and zeroing down on the perfect one for you. You can start your search from Google and check for user reviews, ratings, customer feedback etc. This shall give you an in depth insight into the pros and cons of your chosen system and help you make an intelligent choice.

Seeking Recommendations from Peers and Industry Professionals

You can also connect with other professionals in your line of business and get feedback about the kind of POS system software they are using, the benefits and liabilities encountered – so that you can check for all the desired qualities before closing your deal with the supplier.

The era of modernization is here and efficiency plays a huge role. Thus before investing into a POS system software make sure that it is equipped with attributes to make your business run smoothly.

Point of sale

Why Restaurants are Migrating to Android-based POS Systems?

Satheesh Kanchi
October 21, 2023
2 mins

For years, Point of Sale (POS) systems have been the backbone of the restaurant industry. They have evolved with time and have gone through different stages of changes, but in recent years, Android-based POS systems have taken over the old-fashioned POS systems. The Android-based systems provide numerous advantages over traditional systems, and that is why restaurants are migrating to them. In this blog, we will cover what Android-based POS systems are, what advantages they offer to the restaurant industry, and why more and more businesses are adopting them.

Cost-Effective

One of the key advantages of Android-based POS systems is that they offer a cost-effective solution to the restaurant industry. They have lower hardware costs, which means businesses can switch to them without having to worry about high equipment costs. Moreover, they also provide low-cost software solutions with subscription-based pricing that can help restaurants to save money.

Easy-to-Use Software

Unlike traditional POS systems, Android-based systems are user-friendly and easy to navigate. With a touch-based interface and user-friendly flow, new employees can easily learn how to use the POS in no time. This helps the restaurant industry to save more time and money on employee training.

Flexibility

Another significant advantage of Android-based POS systems is their flexibility. They can be easily customized and configured to meet the demands of different restaurants. This allows restaurant owners to choose the right solution for their specific needs. For instance, a small restaurant may only require a basic POS system, while a larger restaurant may need a more complex system that includes inventory management and CRM features.

Integration with Other Technology

Another advantage of Android-based systems is that they can be easily integrated with other technologies. For example, they can be integrated with third-party e-commerce platforms, delivery service providers, online reservation systems, and more. This provides a unified solution for the restaurant, where they can manage all aspects of their business from a single device.

Robust and Reliable

Lastly, Android-based POS systems are more robust and durable than traditional ones. They are designed to operate in harsh environments and can withstand spillages and dirt. Moreover, they support automatic backups, which means that data is much safer than in the traditional ones.

Conclusion

The restaurant industry is undergoing rapid technological advancements, and Android-based POS systems are leading the charge. They offer numerous advantages over traditional systems, and that is why businesses are migrating to them at an accelerating pace. Cost-effectiveness, user-friendliness, flexibility, easy integration, and reliability are only a few of the many reasons why Android-based POS systems are becoming the go-to choice of restaurant owners. If you are a CTO in the restaurant business, considering migrating to Android-based POS systems could be a wise decision for your company’s future.