How Self-Service Kiosks Are Revolutionizing Fast-Casual Dining in 2025
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Fast-casual restaurants face an ongoing challenge. Guests expect speed, personalization, and convenience, all while you deal with staffing shortages, rising costs, and increased competition. Long lines, wrong orders, and overworked teams hurt more than just your operations. They damage the guest experience and your bottom line.
That’s where self-service kiosks come in. They help you serve more guests, increase sales, and streamline service without hiring more staff. And with OneHubPOS, integrating kiosk technology into your restaurant is easier than ever.
Let’s break down the trends, numbers, and real benefits that kiosks are bringing to the fast-casual space in 2025.
1. Faster Ordering Means More Guests Served
Why It Matters
Self-order kiosks allow multiple customers to place orders at once. That means shorter lines and faster service, especially during busy hours.
By the Numbers
- McDonald’s saw a 5–6% increase in average check size after adding kiosks.
- Global kiosk installations in restaurants grew 43% between 2021 and 2023, reaching over 350,000 units.
What This Means for You
You can serve more customers in less time without adding extra hands. Your team can focus on food quality and customer care instead of managing lines.
OneHubPOS Advantage
Orders flow smoothly from the kiosk to the kitchen with our direct integration to kitchen display systems. No lag, no confusion.
2. Spot-On Accuracy & Customization: Delight Guests Every Time
Why It Matters
When guests enter their own orders, mistakes drop. No more "I said no pickles" moments. Just exactly what they wanted.
By the Numbers
- Chili’s reported a 20% bump in dessert sales after adding digital ordering with upsell prompts.
What This Means for You
Fewer errors mean less food waste, fewer comps, and happier guests. Plus, guests feel more comfortable personalizing their orders without pressure.
OneHubPOS Advantage
Our Menu Management system keeps kiosk menus accurate, customizable, and up to date so your guests always get what they ordered.
3. Built-In Upselling That Works Every Time
Why It Matters
Unlike busy staff, kiosks never forget to suggest add-ons, combos, or special offers. That means more revenue without more effort.
By the Numbers
- Shake Shack says guests spend nearly 10% more when ordering at kiosks compared to the counter.
What This Means for You
Higher ticket sizes with no extra staff training. It's a simple way to grow revenue across all locations.
OneHubPOS Advantage
With our Inventory and Promotions tools, you can feature limited-time offers and upsells across every kiosk in real time.
4. Meet the Expectations of Modern Diners
Why It Matters
Millennials and Gen Z expect contactless, tech-enabled dining. They value speed and control. Kiosks deliver both.
By the Numbers
- The global kiosk market is expected to double by 2028, surpassing 700,000 units.
What This Means for You
Adopting kiosk tech shows your brand is forward-thinking, convenient, and ready to compete with big chains.
OneHubPOS Advantage
Our Multi-Location Suite lets you manage menus, pricing, and promotions across all your restaurants from one dashboard.
5. Free Up Staff to Do What People Do Best
Why It Matters
Kiosks take care of repetitive tasks like order entry and payment, giving your team more time to connect with guests and keep the floor running smoothly.
By the Numbers
- 60% of restaurant operators say kiosks help them manage ongoing labor shortages.
What This Means for You
Happier employees and better service. It’s not about replacing people. It's about giving your team the tools to succeed.
OneHubPOS Advantage
Use our built-in reporting tools to track performance, optimize staffing, and balance automation with hospitality.
Increase Sales and Eliminate Order Chaos
Your guests are ready for a faster, easier experience. Are you?
Book your free personalized OneHubPOS demo today and discover how our self-service kiosks can help you:
✅ Cut down wait times
✅ Boost average check sizes
✅ Improve order accuracy
✅ Make your team more effective
✅ Future-proof your restaurant
Take the first step toward a smarter, more profitable fast-casual operation. OneHubPOS is built for the way modern restaurants work.
Justina John, Marketing Associate with expertise in Digital Marketing, Content Creation, and Social Media Strategy. Skilled in enhancing brand visibility, driving customer engagement, and executing impactful marketing campaigns to support business growth.
