What solutions does OneHubPOS offer?

OneHubPOS provides a comprehensive solution for restaurant and retail management, encompassing POS, Kiosk, online ordering, KDS, consumer app, inventory management, and hardware solutions.

What are the essential features for a restaurant POS system?

A robust restaurant POS system should include:Order entryPayment processing,Inventory management,Employee management,Reporting

Can a POS system handle online ordering and delivery?

Yes, OneHubPOS seamlessly handles both in-person and online orders. We have a proven track record of working with successful businesses like Mylapore, Idly Express, Krispy Krunchy Chicken, Chicaroo, and Sam's Liquor Mart.

Can the system handle omnichannel sales?

Absolutely! OneHubPOS empowers you to manage and track omnichannel sales across POS, online, and mobile platforms in real time.

Does the system offer integrations with third-party apps?

OneHubPOS integrates seamlessly with popular third-party apps like DoorDash, UberEats, and GrubHub, along with KitchenHub for efficient kitchen management.

What are the typical costs associated with a restaurant POS system?

Our pricing is designed to be flexible and affordable:Hardware leasing: Starting from $30/month,Software subscription: Starting from $50/month,Hardware buying: Based on device cost,Installation and onboarding: Free

Can I negotiate the pricing or get discounts?

Yes, we work with partners across the USA to offer competitive pricing. Feel free to reach out to our sales team for a personalized quote.

How does the system handle returns and exchanges?

OneHubPOS provides a user-friendly process for handling returns and exchanges. Our system allows you to easily process refunds and exchanges, whether they are for cash or card payments.

How to add a service charge fee for pickup/delivery online ordering?

You can easily configure service charge fees for pickup or delivery orders through the E-Shop module in the back office portal.

How do I handle refunds for cash orders?

For cash refunds, the POS will dispense the appropriate amount from the cash drawer.

How do I handle refunds for online orders?

Third party directly and E-shop contact merchant and initiate refund from the admin portal

How does the system handle inventory tracking and management?

OneHubPOS features a robust inventory tracking system on the Cloud dashboard. It automatically counts your stock based on daily performance and updates your inventory levels with new invoices generated.

Does the system offer features for low-stock alerts and automatic reorder points?

Yes, OneHubPOS provides you with the tools to set up low-stock alerts and automatic reorder points, helping you avoid stockouts and maintain optimal inventory levels.

Do I have to pay for each of my employees to use OneHubPOS?

No, OneHubPOS is not based on user licenses. You pay per terminal installed, allowing for unlimited user profiles.

Are there any hidden fees or additional charges to be aware of?

OneHubPOS is committed to transparency in pricing. There are no hidden fees or service charges. We provide a clear and upfront breakdown of all costs.

Does OneHubPOS connect to receipt printers, cash drawers, or scales?

Yes, OneHubPOS seamlessly connects with peripherals like thermal printers, cash drawers, weighing scales, and barcode scanners. It supports both wired and wireless connections.

Does OneHubPOS work with my existing business tools and services?

OneHubPOS is designed for compatibility. It integrates with QuickBooks for accounting and offers open APIs for integration with various external tools and services.

Can I get a copy of my receipt?

Yes, you can obtain a customer receipt immediately after placing an order and request a duplicate copy if needed.

Does OneHubPOS offer delivery management?

Yes, OneHubPOS integrates with last-mile delivery partners to provide efficient delivery services. Customers can place delivery orders directly through the online ordering portal.Payment Processing

Does the POS system offer integrated payment processing?

Yes, OneHubPOS provides a seamless integrated payment processing solution, offering competitive rates starting at 2.3% + 10 cents for in-person transactions and 2.9% + 30 cents for online payments.

What payment methods are supported?

OneHubPOS supports a wide range of payment methods, including credit cards, debit cards, cash, mobile wallets, and EBT (Electronic Benefits Transfer) where applicable.

How do I add payment options?

To add payment options, log in to the back office, go to setup, select tender type setup, and add the desired tender types. By default, OneHubPOS comes with cash, card, and EBT options.

Can I use my existing payment merchant account with OneHubPOS?

Yes, you can continue using your existing payment merchant account independently. However, if you want to integrate it with OneHubPOS, your payment provider will need to register with our system.

Why did the payment not go through?

OneHubPOS has built-in security measures to protect against fraudulent transactions. If a payment is declined, it could be due to invalid card information, network fluctuations, or insufficient funds. You can use the Enquire function to validate the payment status.

What cards can I accept with POS? Does the fee I pay vary by card?

You can accept all major credit and debit cards with OneHubPOS. Please note that processing fees may vary depending on the card type. For specific information, refer to your card's bank website.

How quickly can I access my funds?

To access the status of your funds, log in to the merchant portal provided by your payment processor.

Can customers redeem loyalty points for the order?

Yes, if your store is enabled with OneHubPOS's loyalty program service, customers can redeem their loyalty points for discounts on their orders.

Can customers use Apple Pay for online and in-person payments?

Yes, OneHubPOS supports Apple Pay for both in-person and online transactions, providing a convenient and secure payment option for your customers.

What should be done when customer payment is denied?

If a customer's payment is declined, use the "Enquire" function to validate the payment status. If the payment was successful, you will be notified. If not, you can request the customer to try again. POS Hardware Solutions

Do OneHubPOS provide devices?

Yes, OneHubPOS offers a comprehensive range of hardware solutions, including POS terminals, printers, cash drawers, barcode scanners, weighing scales, KDS, and kiosks.

Does OneHubPOS provide devices on lease?

We offer flexible leasing options for our hardware devices. You can lease equipment for a 2-year term with convenient monthly payments starting from $30.

How fast can I get OneHubPOS devices shipped to my location?

Once you've signed the agreement and paid the necessary invoices, we'll promptly configure and ship your devices to your location.

How to add/update printers on OneHubPOS?

To add or update printers, log in to the back office, go to setup, select printers, and make the necessary changes. You can also assign printers to specific terminals under terminal setup.

What type of printer should I have to be compatible with OneHubPOS?

For optimal compatibility, we recommend using 3"/80mm thermal printers equipped with USB, Bluetooth, and Ethernet connectivity, as well as an auto-cutter function.

Will a single printer enable online and in-person orders?

Yes, you can configure a single printer to handle both online and in-person orders. Alternatively, you can set up separate printers for each type of order, including multiple KoT printers for the kitchen.

What accessories are compatible with OneHubPOS Restaurant/Retail POS?

The compatible accessories for OneHubPOS vary depending on your business type:Restaurant: POS, thermal printers, KDS, kiosk, payment terminalsRetail: POS, thermal printers, barcode scanners, weighing scale, payment terminals

What happens when the printer is offline? How do I troubleshoot printers?

Troubleshooting steps for printer issues may vary depending on the printer type (USB, Bluetooth, LAN). Refer to the user manual for specific instructions or contact our support team for assistance.Operations and Management

How does delivery workflow happen on OneHubPOS?

OneHubPOS streamlines the delivery process by automatically routing orders to the most efficient delivery partners based on location and availability. Once an order is placed online, it's processed through the POS and sent to the designated delivery partner. The system provides real-time tracking and notifications to both the customer and the restaurant, ensuring a smooth and efficient delivery experience.

Does OneHubPOS notify guests of order status changes and order tracking?

Yes, OneHubPOS keeps customers informed throughout the delivery process. As soon as an order is placed, the customer receives a confirmation email or text message. Subsequent updates, such as when the order is being prepared, out for delivery, or delivered, are also communicated to the customer. Additionally, customers are provided with a tracking link to monitor the progress of their delivery in real-time.

How do I update changes to product, categories, or items?

To update product information, log in to the OneHubPOS back office, navigate to the setup section, select the product tab, and make the desired changes. Once you've saved the updates, refresh the POS to ensure the changes are reflected.

Can I update combos and modifiers in real-time?

Yes, OneHubPOS allows you to make real-time updates to combos and modifiers. Simply log in to the back office portal, make the necessary changes, and refresh the POS. This flexibility ensures that your menu is always up-to-date and accurate.

Where can I set specific hours for my menu?

To set specific hours for your menu, go to the menu management section in the OneHubPOS back office. This feature allows you to control when certain items or categories are available for ordering, ensuring that your customers only see options that are currently available.

If you remove an item in OneHubPOS Cloud, does it remove the item on the online store too?

Yes, removing an item in the OneHubPOS Cloud will automatically remove it from your online store. However, you have the flexibility to use display settings to show or hide items on specific platforms. This means you can temporarily remove an item from your online store without permanently deleting it from your inventory.

How are product and item photos added to the menu?

To add product and item photos to your menu, upload them under the product setup section in the back office portal. High-quality images can enhance your menu's visual appeal and help customers make informed decisions.

How to add dish tags (“Gluten Free”, “Vegan” etc.)?

You can add dish tags, such as "Gluten Free" or "Vegan," by using the product description column in the back office portal. These tags can be helpful for customers with dietary restrictions or preferences.

Can I connect one OneHubPOS account/menus to multiple locations?

While OneHubPOS is primarily designed for single-location businesses, it's possible to connect multiple locations using separate OneHubPOS accounts and menus. However, this may require additional configuration and coordination.

Can I use OneHubPOS offers/promotions?

Yes, OneHubPOS allows you to create and manage offers and promotions through the back office portal. This feature enables you to incentivize sales, attract new customers, and reward loyal customers.

Where can I see all my live orders?

You can view all of your live orders in the back office portal. This provides you with a real-time overview of your business's activity and allows you to monitor order and payment status, track deliveries, and manage any issues that may arise.

How do I make a change to ongoing orders?

The ability to make changes to ongoing orders depends on the order status and your business type. For example, in a quick-service restaurant (QSR), you may have limited options to modify orders once they've been placed. However, in a dine-in restaurant, you may be able to make changes up until the order is sent to the kitchen.

How do I cancel orders?

The cancellation process for orders may vary based on the online platform policies and the order status. For in-person orders, you can typically cancel them directly with the cashier. For online orders, refer to the specific guidelines provided by the online platform.

How do I track delivery orders?

Once an order is placed online, the customer will receive a tracking link that can be used to monitor the progress of the delivery. This link provides real-time updates on the order's location and estimated delivery time.

6 Must-Try Features from OneHubPOS for Restaurants in 2024 - A Comprehensive List

Sahana Ananth

August 5, 2024

Table of Content

Are You Operating Your Restaurant Like Mama Maria?
6 Must-have POS Features To Run Your Restaurant Successfully
Beyond the Must-Haves
Choosing the Right POS System

Are You Operating Your Restaurant Like Mama Maria?

Mama Maria's was a NY staple, beloved for its home-cooked charm. However, its old-school ways were starting to show. Carbon copy order slips, a cash-only system, and a chaotic kitchen were becoming major hurdles, especially during peak hours. The restaurant's warm, bustling atmosphere was at risk of being overwhelmed by inefficiency. Across the street, a new pizza place was thriving with modern technology, highlighting the stark contrast between old and new. As business grew, Maria faced a critical decision: embrace technology or risk losing customers to the competition.

Are you still relying on outdated systems like Mama Maria's?

6 Must-have POS Features To Run Your Restaurant Successfully

A robust Point-of-Sale (POS) system can be your secret weapon in today's tech-driven world. The right POS can streamline operations, improve efficiency, and ultimately boost your bottom line. Here, we explore the 6 must-have POS features that every small restaurant owner in the US should prioritize:

1. User-Friendly Interface and Centralized Dashboard

A centralized dashboard to track every restaurant performance - employee, food, kitchen or delivery.

70% of restaurant owners report that a user-friendly POS system improves staff training time (Source: NCR Corporation)

A central dashboard provides a clear overview of key metrics like sales, inventory, and employee performance, allowing you to make informed decisions at a glance.

2. Seamless Order Management and Guest-Facing Displays

Digital menus with customization and combo options (extra cheese, anyone?) to improve order accuracy.

Swift order to pay workflow with menu and inventory management options and secure payments.

Guest-facing displays allow customers to review their order before checkout, reducing errors and speeding up service. This can lead to a 15% increase in average order value (Source: Toast Tab).

3. Integrated Kitchen Display System (KDS)

Eliminate paper tickets and communication delays with a KDS System.

Reliable kitchen hardware systems with seamless POS integrations to fast-track order delivery.

This digital kitchen display shows incoming orders in real-time, minimizing errors and ensuring food is prepared efficiently. Studies show that KDS systems can reduce food preparation time by 20% (Source: Revel Systems).

4. Secure Payment Processing with Flexibility

Modern customers expect diverse payment options. Cater to all preferences with a POS that accepts credit cards, debit cards, contactless payments, and mobile wallets (Apple Pay, Google Pay).

Offline functionality ensures you can still accept payments even with internet disruptions. Secure transactions with PCI compliance to protect sensitive customer data.

5. Real-time Inventory Management

Menu management that allows quick updates and real-time edits is crucial for keeping your digital menu in sync with your kitchen.

Inventory tracking with low-stock alerts helps prevent stockouts and wasted ingredients. This can lead to a 10% reduction in food waste (Source: Xero)

6. Mobile POS (mPOS) for Tableside Ordering and On-the-Go Convenience:

60% of restaurant patrons now use online ordering or delivery services (Source: Statista)

A mobile POS system allows staff to take orders tableside or manage outdoor seating efficiently. Look for a system with QR code integration for easy online ordering and payment.

Beyond the Must-Haves

While these six features are essential, consider your specific needs. You may want to track employee performance for targeted training or implement a customer loyalty program to boost repeat business. Remember, the ideal POS system should adapt and grow with your restaurant.

Choosing the Right POS System

Budget: POS systems have varying pricing models (monthly subscriptions, upfront costs) - define your budget and compare options.
Technical Support: Reliable support is vital. Ensure your chosen provider offers phone, email, or live chat assistance.
Security: Always prioritize PCI compliance to guarantee data security.

POS Frequently Asked Questions

What makes OneHubPOS different from other POS systems?

What are the benefits of customizable reporting and analytics?

How easy is it to integrate OneHubPOS with existing systems?

Can OneHubPOS handle multi-location management?

What payment options does OneHubPOS support?

How does OneHubPOS help with marketing and promotions?

What kind of support is available for OneHubPOS users?

AUTHOR

Sahana Ananth

Director, GTM - OneHubPOS

Sahana is a seasoned GTM leader with a passion for building startups. She excels in crafting GTM strategies for tech products, driving revenue growth.