In simple terms, cash discounting is the method you use to offer lower rates on products to your customers who pay in cash. A cash discount program is a common pricing strategy that is legal in all 50 states in the USA. 

Whether you run a restaurant, a retail store like a salon, an auto shop, a liquor store, or any other, you can implement cash discounting with your POS provider. In this blog, let’s understand more about cash discounting (also known as dual pricing) and how a business owner can benefit from this. Ready?

What is Cash Discounting?

Cash discounting, also known as dual pricing, is a pricing strategy that offers customers a discount if they choose to pay with cash instead of a credit or debit card. This approach incentivizes cash payments by setting two different price points (approx 4% difference) for the same product or service: one for card payments, which includes the cost of processing fees, and one lower price for cash payments, where processing fees are eliminated. This method helps businesses cover credit card processing costs, which can be a significant expense, while also providing value to customers who prefer paying with cash.

Example of Cash Discounting 

Imagine a coffee shop implementing cash discounting. The price for a cup of coffee is listed as $3.00 for card payments. However, if the customer pays with cash, they’ll pay $2.85. This encourages customers to pay with cash, helping the coffee shop save on the card processing fees that would have applied if the customer paid with a credit card.

Cash Discounting vs. Surcharging

While cash discounting and surcharging might sound similar, they have a crucial difference. 

Why Cash Discounting is Popular

Adaptation to Fee Increases: As credit card processing fees rise, more businesses are turning to cash discounting to protect their profit margins without alienating customers.

Customer Transparency: By showing both prices up front, businesses can be transparent about their costs and provide an opportunity for customers to save, which can enhance customer satisfaction.

How to Implement Cash Discounting for Restaurants, Retail and Liquor Stores

Here’s the implementation guide for cash discounting with bullet points for restaurants, retail stores, and liquor stores:

1. POS Setup

Restaurants:  

  - Choose a POS system that supports dual pricing, adjusting prices seamlessly at checkout.

  - Ensure the system can automatically apply cash discounts to avoid slowing down service during high traffic.

  - Configure the POS to handle cash discounting across various menu items and dining settings (dine-in, takeout, delivery).

Retail Stores:  

  - Opt for a POS that clearly shows both cash and card prices, helping customers understand the savings at checkout.

  - Use a system that allows printing receipts with both cash and card prices for transparency.

  - Ensure the POS can handle the wide range of prices found in retail without requiring manual adjustments.

Liquor Stores:  

  - Set up a POS that includes dual pricing with a breakdown of cash and card prices for each item, especially in multi-item purchases.

  - Confirm that the POS is compliant with any state regulations on cash discounting for liquor sales.

  - Ensure clear visibility of discounted prices to meet regulatory standards.

2. Signage and Communication

Restaurants:  

  - Place signage at entry points, host stands, and on menus to inform customers of the cash discount policy.

  - Add small table signs as gentle reminders for diners.

  - Ensure receipts display both cash and card prices to maintain transparency and avoid customer confusion.

Retail Stores:  

  - Position signs at store entrances, checkout counters, and near promotional displays to communicate the cash discount policy.

  - For shelf labels, consider noting cash versus card prices, or indicate a cash discount on the card price.

  - Use clear, concise language on signage to streamline the customer experience and reduce inquiries.

Liquor Stores:  

  - Place prominent signs at the register, near coolers, and on display shelves to inform customers early about the dual pricing.

  - Ensure signage meets state regulations for pricing transparency, especially in states with strict alcohol pricing rules.

  - Keep signage simple yet visible to avoid misunderstandings at checkout.

3. Employee Training

Restaurants:  

  - Train all staff, including servers, cashiers, and managers, to explain the cash discount policy and answer common questions.

  - Provide scripts or sample explanations, such as, “We offer a small discount for cash payments to reduce processing fees.”

  - Encourage staff to be proactive in explaining the policy when customers inquire about pricing differences.

Retail Stores:  

  - Equip staff to give brief, clear explanations of cash discounting at checkout.

  - Prepare employees with quick responses or scripts for when customers ask about the dual pricing.

  - Ensure employees are aware of signage locations to help customers understand the pricing structure.

Liquor Stores:  

  - Ensure employees understand the cash discount policy and relevant state regulations.

  - Train staff to offer concise explanations to customers who may be unfamiliar with cash discounting in a liquor store setting.

  - Reinforce the importance of explaining the policy clearly to avoid confusion and ensure regulatory compliance.

Legal and Regulatory Guidelines for Cash Discounting

Understanding the Legality:

• Clarify that cash discounting is legal in most places, but ensure compliance by following state-specific rules.
• Differentiate cash discounting from surcharging (adding fees to card transactions, which may have restrictions).

Transparency and Disclosure:

Emphasize the need for clear signage and transparent communication at point-of-sale locations.

Mention any legal notices required for displaying dual prices.

State-by-State Regulations:

Brief overview of any major states with specific rules or nuances (if applicable).

Benefits of Cash Discounting for Business Owners

• Reduced Processing Fees: Discuss how this approach helps in minimizing card processing costs and increasing profitability.
• Enhanced Cash Flow: Cash transactions boost liquidity, which benefits operational cash flow.
• Customer Incentives: Describe how cash discounting can attract customers who prefer to save on transaction fees.
• Business Competitiveness: Explain how businesses can stay competitive by lowering overhead costs.

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If you have expanded your restaurant to multiple locations, we understand, every day is now an adventure for you. Your day starts with taking account of the inventory, managing menus, tracking previous day sales, and coordinating multiple teams across all your restaurant’s locations.

But do you find yourself getting increasingly frustrated with the never-ending workload, issue resolution, and reviewing all location reports while also ensuring customer satisfaction? This is a common growing pain that multi-location restaurant owners typically face. 

Many owners like yourself use point-of-sale (POS) systems to streamline operations and get real-time insights, to make their life easier. In fact, according to the National Restaurant Association, 76% of restaurant owners believe that technology can give them a competitive edge in the market. 

Managing multiple locations requires an effective approach: a multi-location POS solution. This blog will help you explore multi-location POS systems, how they compare with traditional POS solutions, and what features you should look for when investing in such a solution.

Understanding Multi-Location POS Systems

Traditional POS systems are often designed to manage operations within a single location or use an on-premise server for multiple locations. In this case, you can keep track of customer data, sales, and inventory updates only when you are at specific restaurant locations. 

This results in your multi-location restaurants working in silos - as separate entities, running on reduced operational efficiency. Additionally, traditional POS systems may demand the installation of separate servers for every location, which can significantly impact your ability to scale up to become a restaurant chain. 

A multi-location POS system can enable you to centralize operations across multiple restaurant locations. It streamlines key processes such as inventory management, sales tracking, employee scheduling, and customer data management. The system operates on a cloud server that can be accessed from anywhere. All the information stored is encrypted and secure and can only be used by authorized personnel with access to the network. 

For a better understanding of how a traditional POS system compares to a multi-location POS system, let’s take a look at the table below: 

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8 Essential Features To Look for in a Multi-Location POS Systems

While multi-location POS systems offer an edge for managing restaurant operations across multiple locations, choosing the right system to suit your unique needs is essential. Point-of-sale software providers often have a long list of features catering to restaurants of all scales and sizes. Here is a list of must-haves in a multi-location POS system you should look for to choose the best one tailored to your restaurant’s needs.

Centralized Store Operations

As a small restaurant owner juggling multiple branches, managing everything can feel like a constant struggle. Imagine dealing with scheduling conflicts or running out of popular menu items during a busy shift. 

Centralized store operations are one of the most crucial features for managing multiple locations. A multi-location POS system offers key features such as real-time data analytics, inventory management, staff scheduling, menu updates, performance reporting, CRM tools, and streamlined order management to enhance efficiency, customer satisfaction, and growth across multiple restaurant locations. With real-time data reports at your fingertips, you can stay ahead of potential challenges like never before! This is also going to keep your customers satisfied, all while you stay flexible and on-the go. 

Easy Inventory Stock Transfer 

Effective inventory management cannot happen when you work with data from individual locations; you need them consolidated in a single platform. 

When you're running a multi-location POS system, inventory management may not be the most exciting part of the job, and hence a POS system can play a crucial role here. The real-time tracking feature allows monitoring stock levels, ensuring all the products are available whenever they're needed, minimizing the risk of stockouts or overstocking. Consolidating inventory data will also help you gain insights regarding sales, products performance and trends, allowing you to make informed decisions. Also, if the system detects that you're running short of any supply, it can alert and you can reorder before running out of it completely. 

With cloud-based inventory stock transfer, it is easy to move things around according to your convenience. A multi-location POS system helps you track stock levels, minimizing waste and preventing shortages. In this way you'll stay prepared during demand surges while avoiding overstocking and improving overall efficiency.

Multi-Store Promotions and Pricing

A multi-location POS system is built to support multiple stores or branches while maintaining complete control over operations like promotions, pricing, and inventory from one place. It is interesting to note that according to Valassis Research, 54% of guests tend to return to the same restaurant over time. However, 20% switch to different places due to special offers or coupons, while 12% look for restaurants with more affordable menu options. 

For example, if you notice a dip in visits at a specific branch, you can launch a targeted offer to draw customers back in. It also allows you to respond swiftly to changing demand patterns—redistributing popular items to locations where they're most needed. Offering personalized pricing and promotions can ensure customer satisfaction and more flexibility in handling orders and inventory.

Secure Payment Processing

Maintaining consistent payment security methods across all your branches can be a constant struggle. If even one of your locations uses outdated POS software, it can become an easy target for cyberattacks, putting your customers' payment data at risk. This inconsistency not only exposes you to hefty fines for non-compliance with PCI DSS (Payment Card Industry Data Security Standard) but also endangers your reputation and erodes customer trust. Complying with PCI DSS is crucial as it demonstrates your commitment to protecting customer data, helps prevent costly breaches, and ensures you meet legal and industry requirements for handling payment information.

A multi-location POS system like OneHubPOS provides centralized payment management and ensures all locations have the latest security updates. It automates compliance with industry standards and offers real-time monitoring, allowing you to detect and address potential threats quickly. 

Centralized Menu Management

Managing menus across multiple restaurant locations can quickly become a complex task, especially when each location operates with its version of pricing, promotions, and menu items. For example, you decide to run a seasonal discount program for loyal customers, but this gets miscommunicated to one of the locations and they start giving out discounts for all the customers. 

This inconsistency can snowball, leading to lots of sales going down the drain and your profits taking a hit. A multi-location POS system with centralized menu management lets you update menu items, pricing, and promotions from a single platform, ensuring consistency across all locations. 

Multi-Level Employee Management 

Managing staff across multiple locations often leads to scheduling conflicts, inconsistent time tracking, and complicated payroll processes. This can result in performance inefficiencies and increased labor costs. Such scenarios can also create frustration among employees and confusion around role-specific responsibilities.

The multi-level employee management system solves this by providing a centralized platform to track employees’ schedules, their performance metrics, and provide cross-location flexibility across all your branches. It also allows you to assign role-based access, ensuring that staff members can only access data relevant to their positions. 

Omnichannel Integration Capabilities

Seamless operations behind the scenes at your restaurant hinge on a robust POS system that integrates effectively with various applications. For example, if your POS connects with a popular delivery service, you can automatically update inventory and manage orders in real time, reducing errors and streamlining workflows. Additionally, integrating with your accounting software ensures that every sale is accurately recorded, while linking to your CRM helps you track customer preferences and tailor promotions.

OneHubPOS is built to tightly integrate with your existing workflows and vendors, so you don’t have to revamp your entire system. We are open to customisation, integrations and modifications to make your restaurant management easier. 

Multi-Location Reports

In a traditional POS system, managers must manually compile and compare separate reports on sales, orders, and profits from each location to get a holistic report on the restaurant performance. In contrast, a multi-location POS automatically consolidates data from all branches into a single, comprehensive dashboard.

OneHubPOS’s reports allow you to instantly view and compare key performance indicators across locations, identify trends, and make data-driven decisions in real-time. For example, you can quickly spot which menu items are bestsellers across all branches, compare labor costs as a percentage of sales between locations, or identify underperforming outlets that need attention. This bird's-eye view enables more agile and effective management, helping you optimize operations, allocate resources efficiently, and drive growth across your entire restaurant network.

6 Key Factors to Evaluate When Choosing a Multi-Location POS System

Rushing into choosing a multi-location POS without evaluating key factors can lead to serious issues, such as operational inefficiencies, unexpected costs, and overwhelmed staff. These challenges can disrupt the management of multiple locations, resulting in lost sales and dissatisfied customers. To avoid these pitfalls, it's essential to carefully consider the factors that will support your business's growth and efficiency. 

Let’s explore six key considerations when choosing a multi-location POS system.

Cloud-Based

Imagine having the power to get a birds eye view of your restaurant’s functioning efficiency when you are on a vacation. This is possible with cloud-based POS systems wherein your data is synchronized across locations in real-time. A 2024 Restaurant Industry Trends report reveals that 76% of US restaurants have embraced this technology, enabling owners to effortlessly monitor sales, inventory, and operations without being tied to one location. This flexibility can be a game-changer for your business.

Cost

Picture this: You’ve found the perfect POS system, but then you discover hidden fees that derail your budget. Understanding the total cost—including setup, subscriptions, and transaction fees—is crucial. In the case of OneHubPOS, the transaction fee charges are as low as 2.3% + 10 cents, along with features such as extensive reporting, order, menu and 
inventory management, and 24/7 support. Evaluate what each system offers against your budget to ensure you invest in a solution that meets your financial requirements and delivers value to your restaurant's unique needs.

Ongoing Support

Small restaurants need to seize sales opportunities whenever possible, like a Saturday night rush or a festive season rush. What if your POS suddenly crashes at that time? Pure panic! Unless you have reliable and 24/7 support at your fingertips. OneHubPOS offers ongoing 24/7 assistance to swiftly resolve issues, keeping your operations smooth and your customers happy. With the right support, you can focus on delivering exceptional dining experiences without worrying about tech glitches.

Scalability

What is the next step to running multi-location restaurants? Expanding to a chain of restaurants. Whether opening new locations or converting franchises, your POS should evolve seamlessly with you. A scalable system allows you to easily add locations, staff, and customers without major overhauls. With a OneHubPOS powered cloud kitchen, you can do just that. Its adaptability ensures that your growth is supported at every step, helping you to scale confidently. 

Flexible Integration

When your individual restaurant systems such as accounting, delivery, and inventory management don’t communicate effectively, it leads to data silos. This fragmentation makes it difficult to track orders, manage inventory levels, and maintain accurate financial records across multiple locations. 

OneHubPOS solves these integration challenges by seamlessly connecting with all your restaurant location’s existing essential systems. Additionally, OneHubPOS works with various payment partners and supports delivery and shipping logistics. In addition to its live integration with Payrix, Cardconnect, and built-in integrations with delivery and marketplace apps like Kitchenhub, Senpex, and UPS, it also works with your preferred or existing payment partners and supports Android hardware. This makes it seamless to absorb a multi-location POS into your current systems.

Solid Reporting Tools

Reports are crucial for restaurants operating at multiple locations, as they help track, expand, and grow. A multi-location POS system provides instant data on inventory, staff performance, and sales trends across all sites. Managers can quickly adjust stock levels, optimize staffing, and modify menus based on live data. This agility allows restaurants to reduce waste, control costs, and capitalize on emerging trends, ultimately boosting profitability and customer satisfaction in a dynamic market.

How Can OneHubPOS Help You Pivot Your Multi-Location Restaurant Chain Business?

When used right, a multi-location POS solution can be a powerful ally for your multi-location restaurant business. It streamlines your operations, making inventory management and team communication a breeze. With real-time insights, you can focus on what you love most—delivering great food and memorable experiences to your guests.

OneHubPOS’s multi-location POS is a cloud-based solution that can answer all your concerns, help you achieve operational efficiency, and be the backbone of your business's success and growth. Its flawless order-to-pay workflow, centralized dashboard, seamless integration, and secure payment processing capabilities are the right combination your multi-location restaurants need at an affordable price. 

Choose the modules that fit your requirements and get started today. Benefit from reduced expenses, improved profitability, trust in transparent pricing structures and foster long-term relationships. Sign up for a demo today to learn more!

It's the lunchtime rush, and your restaurant is buzzing with hungry customers. Suddenly, you realize you're out of those crowd-favorite sandwiches. Panic sets in. But wait - what if you could prevent this kitchen nightmare before it even happens?

With OneHubPOS, you’ll know exactly what’s in your kitchen so you can quickly restock. You will no longer have to rush to count inventory during peak dinner hours. Plus, you can avoid uncomfortable situations when customers ask for their favorites only to find out they're out of stock.

In this blog, we'll dive into how you can make the most of OneHubPOS to keep your Quick-service restaurant inventory on point and your operations running perfectly.

6 Must-Have Inventory Tracking Features to Boost Your Restaurant's Bottom Line

You need to stay on top of ingredients for popular menu items and make sure you don’t run out of key supplies when the lunch rush hits. Check out these key features that will make managing your QSR’s inventory easier:

1. On-Hand Quantity Tracking for Ingredients

You should be able to access the current stock of each product or ingredient easily. Since QSRs need to keep ingredients moving quickly, the system should instantly reflect changes as items get used up during sales. 

Suppose your diner orders a burger. Then, the system should automatically take away the right amount of each ingredient from your inventory. So you’ll always know what’s running low. Then, you can reorder before you run into any problems.

2. Product Group, Category Setup, and Outlier Adjustments 

Grouping products into categories in the system makes it super easy to manage and track related items all at once. This way, handling stock and making inventory adjustments for similar products becomes efficient.

The OneHubPOS platform makes it super easy to handle outliers like refunds, returns, or cancellations. Let’s say a customer brings back something that’s already been processed in the system. You can quickly adjust the inventory to put that item back in stock, making sure everything stays accurate.

3. Managing Inventory Adjustments

A hectic QSR commonly runs into issues like waste or stock that doesn’t match up. But with OneHubPOS, adjusting your inventory is easy, so you can keep everything accurate and up to date. This function is crucial when there are differences due to:

• Vendor orders: Receiving new stock from vendors.
• Stock transfers: Moving products from one location or store to another.
• Refunds/Cancellations: Returning products or canceling orders.
• Damaged or expired stock: Adjusting quantities when products are no longer sellable.

Making these manual adjustments helps keep your stock levels on point, so you don't accidentally overestimate or underestimate what you've got. When your stock levels are accurate, your kitchen runs perfectly—no delays, no wasted ingredients. This means you can serve customers faster and save money in the process!

4. Stock Transfers Between Multiple Locations

If you run multiple branches or a central kitchen for your QSR, keeping all your spots stocked with the right ingredients can be tricky. However, OneHubPOS makes it easy to transfer stock flawlessly between your locations. To make a transfer:

1. Head to the Stock Transfer section.
2. Choose the item (like sauces or packaging) and input the quantity to transfer.
3. Select the originating and receiving locations.

Your inventory gets updated automatically at both locations, so you can always see what's in stock across all your branches. This means no branch will run out of must-have items, keeping everything running smoothly during busy times. Plus, it helps cut down on waste by moving extra stock to where it’s needed.

5. Automating Purchase Orders with Vendor Integration

QSRs heavily depend on having a steady supply of ingredients. With OneHubPOS, you can easily keep track of your vendors and automate the purchase order process. Restocking as per your needs becomes simple. 

The POS lets you create purchase orders for your vendors and track them within the system. When the stock arrives, those purchase orders link up with the vendor invoices, automatically updating your inventory levels. This ensures that your stock matches what the vendor has provided, making the whole process smooth and efficient.

To reorder stock:

1. Go to the Vendor Management tab.
2. Select the vendor for your ingredients or supplies.
3. Generate a purchase order directly through the system.

This way, you can ditch the hassle of keeping an eye on low-stock items. That’s important for QSRs because any delays can slow operations down and leave customers unhappy.

6. Role-Based Access for Inventory Control

In a busy kitchen where everyone is hustling, only the right people should be able to make changes to the inventory. OneHubPOS makes this easy. It lets you set user permissions, so only managers or key team members can make any changes to the stock.

This feature is super important for preventing accidental changes that could mess up your stock. Role-based access, lowers the chances of inventory mistakes and theft, which helps keep your QSR running smoothly and safely.

Easing Inventory Management With OneHubPOS

Keeping track of inventory is a must for a quick service restaurant. With OneHubPOS, you can easily see what you have in stock in real-time, make quick changes when needed, and manage your vendors and different locations without a hurdle. This kind of control means you’ll always have the right ingredients and supplies ready to go, cutting down on waste and keeping your customers happy!

No matter if you’re dealing with automatic stock updates, managing purchase orders, or tweaking inventory levels, OneHubPOS has got your back in the fast-paced QSR world. With this tool, you can keep your restaurant running smoothly, cut down on waste, and make sure your customers get what they want, when they want it.

Book a demo to learn how OneHubPOS can help you streamline your restaurant operations. 

Suppose a retail store owner doesn’t manage order-taking well. Customers may face long wait times during busy hours. This can lead to frustration. It can also result in lost sales. If a product is priced incorrectly, it can cause refunds. This makes customers unhappy. A negative reputation may follow. Customer loyalty and profitability can drop. 

Well-planned order processing with OneHubPOS can help avoid these problems and improve customer satisfaction. This blog will provide a comprehensive guide to managing order-taking in your retail store, focusing on how to use OneHubPOS system effectively. We’ll cover best practices, essential features of a good POS system, and a detailed user guide to help you use the system.

Why Is Efficient Order Taking Important?

Efficient order-taking is the first step in fulfilling customer needs. You can't underestimate how vital this part of your retail operation is. Here’s why it matters:

Faster Service

Quick transactions lead to happier customers. If someone walks into your store and sees a long line, they might reconsider their purchase. A smooth order process can make all the difference to your small business. Picture a busy weekend—if your staff can handle transactions quickly, you increase the chances of repeat business.

Accuracy

Mistakes can lead to unhappy customers and costly returns. If an employee incorrectly rings up a price or forgets to scan an item, it can result in frustration and refunds. A reliable retail POS system reduces these errors by automating the process and providing clear prompts.

Better Inventory Management

Knowing what products are in demand helps manage stock levels, avoiding overstocking or running out. For example, if a specific item sells out quickly every weekend, you can increase your order quantity from suppliers.

How Does a POS System Help?

The right POS system simplifies the order-taking process by providing tools for scanning products, managing inventory, and processing payments. A well-configured mPOS can enhance your operations, so make the best of its capabilities. Here are the core functions of a POS system that aid in order management:

• Quickly scanning barcodes to add items to the cart, saving time and minimizing errors
• Payment processing with credit/debit cards, mobile payments, and cash
• Tracking stock levels to ensure popular items are always available
• Access to detailed sales reports for insights into customer preferences and inventory performance

Getting Started: Your OneHubPOS User Guide

To maximize the efficiency of your order-taking process, familiarize yourself with your POS system. Here’s a step-by-step guide on how to use the OneHubPOS system effectively.

User Management

First, let’s manage users within the handheld POS system. Here’s how to handle user functionalities:

User Screen

Display the list of users for your store. This screen allows you to manage employee access to the system. You might have cashiers, managers, and inventory staff, each with different permissions.

Select a User

Choose a user from the list and click on Clock In. Enter the 4-digit PIN to confirm their identity. This will take you to the Clock In screen for that user.

Clocking In

Once on the Clock In screen, the user can click on CLOCK-IN to register their in-time at the store. This feature helps track hours worked and manage payroll.

Confirmation

After successfully clocking in, clicking on Done will redirect you back to the User Screen.

Accessing the POS

Select the same user again, click on POS, and enter the 4-digit PIN. This action will bring you to the Home Screen of the application, where the order-taking process begins.

Taking Orders

Now that you’ve logged in, let’s explore how to take orders.

Creating a New Order

When a customer is ready to purchase, scan the barcode of the product. The application will create a new order with a unique Order No. This immediate identification helps manage the transaction process. For instance, if a customer wants to buy a shirt, scanning the barcode will automatically pull up the product details.

Payment Options

After adding items to the order, click on Card to see payment options, including credit and debit cards. Selecting either option will complete the order. If the customer prefers to pay with cash, the order will be settled accordingly. For example, if a customer spends $50, the POS will calculate the total due without manual calculations.

Handling Weight-Based Products

If a product is sold by weight, a weighing pop-up will appear after scanning, displaying the weight and amount due. Click on Proceed to add the item to the order. If the weight needs to be entered manually, enable the Enter Manually toggle to input the weight via the keyboard. For example, when a customer buys fresh produce, weighing the items at the register ensures accurate pricing.

Searching for Products

Searching for products efficiently can save time during peak hours. Click on PLU in the search bar. You can search by product name or barcode for quick retrieval. If a customer looks for a specific brand of detergent, type in the name or scan its barcode to find it quickly.

Modifying Orders

Orders can change, and adjustments may be necessary. Here’s how to manage item quantities:

Adjusting Quantities

To increase the quantity of an item, swipe right on the item. The edit screen will appear, allowing you to adjust the quantity. After making changes, click Save. For example, if a customer wants two of the same item, this feature allows for easy modifications. 

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Or, you can click on @/FOR to enter the desired quantity using the numeric keypad and click on the item to apply the change.

Removing Items

If a customer wants to remove an item from their order, swipe left on the item. This feature is handy if a customer changes their mind about a product, like returning shoes after trying them on.

Price Checks

If a customer asks for a product’s price, you can check it quickly without committing to a sale. Click on Price Check. After scanning the barcode, the product name and price will appear. 

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If the customer wants to purchase the item, click on ADD TO SALE to add it to the current order. This is especially useful for promotions or clearance items.

Managing Completed Orders

After a transaction is complete, you can view all completed orders from the History section. This allows for quick access to past transactions and helps track sales trends. If a customer returns with a receipt, you can easily locate their purchase and process a return.

Refreshing Data

If there are changes in the backend, use the Cloud Refresh option. This ensures your POS system is up-to-date with any changes made, providing you accurate and current information. For instance, if you’ve updated pricing or added new products, a quick refresh ensures these changes are reflected in real-time.

Generating Reports

Utilizing the reporting feature can give insights into sales performance and help with strategic planning. Access the One Touch Reports feature to view various POS analytics reports. These insights can guide inventory purchases and promotional strategies. If your reports show that specific products sell better during holidays, you can adjust your inventory accordingly.

Processing Refunds

Refunds are sometimes necessary, and your POS tech should simplify this process. To initiate a refund, select the order from the Order Refund section. The application will guide you through partial and full refund processes, ensuring customer satisfaction. If a customer returns a defective item, you can process the refund promptly, helping maintain trust.

Completing Shifts

At the end of a shift, manage employee records and ensure all transactions are settled.

Shift End

A user can perform a SHIFT END, which provides the Employee Checkout Report, detailing the transactions made during their shift for transparency.

Pending Orders

If there are pending orders, the application will prompt the user to close them. This ensures no transactions are left open, preventing confusion.

Finalizing Shift

After closing all pending orders, users can confirm their Shift End. This clears the system for the next shift and allows you to review performance metrics.

Closing the Business Day

Once all transactions for the day are completed, it’s time to close the business day. Click on DAY END. The application will provide a Day End Report summarizing the day’s transactions and will automatically log out for security. This final report helps with financial tracking and preparing for the next day’s operations.

PAX Payment Settings

If your store uses PAX payment devices, setting up the connection is essential for efficient payment processing. Enter the IP address of the PAX device into your Android-based POS settings. This setup allows the POS to communicate with the payment terminal, enabling smooth transactions. Remember to regularly update these settings to avoid connectivity issues.

Best Practices for Order Management

Train Staff

Ensure your employees are well-trained in using the mobile POS system. Regular training sessions help everyone stay updated on new features and best practices.

Monitor Performance

Regularly review sales reports and employee performance. Identify trends and areas for improvement, like long wait times at checkout or frequent order-taking errors.

Keep Your POS System Updated

OneHubPOS stays updated with the latest softPOS versions. New updates often include improvements in speed, security, and features.

Gather Customer Feedback

Encourage customers to share reviews on their shopping experience. This information can help identify pain points and opportunities for improvement.

Manage Order Taking for Your Retail Store With OneHubPOS

Managing order taking in your retail store is essential for operational efficiency and customer satisfaction. With best practices and OneHubPOS, you can streamline the order-taking process, enhance the customer experience, and boost your sales. The well-organized order management system of OneHubPOS will set your retail store apart from the competition and contribute to long-term success. 

Get started today with OneHubPOS at just $1 and optimize your order-taking processes!

Efficient and secure restaurant payment processing is key to succeeding in the competitive restaurant industry. It goes beyond just taking credit cards. Modern payment methods need to fit well into your restaurant's daily operations, improve the customer experience, and keep payments safe. 

A great payment system can handle different payment methods, stay compliant with regulations, and manage transaction data, helping your restaurant run smoothly and keep customers happy.

In this blog, we will explore restaurant payment processing in detail, the key features you should look for, and the processing fees. So, let’s dive in.

Restaurant Payment Processing: The Basics

Restaurant payment processing is the system and technology that enables seamless, secure transactions between your diners and your business. It includes the hardware, such as terminals for accepting credit, debit, and digital payments, the sophisticated software and backend systems that approve transactions, move funds, and ensure compliance with industry standards. It is the bridge between your customer’s money and your bank account. 

These systems help make sure the payment goes through smoothly and then transfer the money to your bank account. In return for their service, they charge a processing fee.

What’s Behind Restaurant Payment Processing? Here’s the Scoop 

The restaurant payment system is complex, with different key players working together to make sure transactions go smoothly. Here's a breakdown of what happens behind the scenes:

1. Merchant

As the restaurant owner, you are the merchant. You set up the payment system and take payments from your customers.

2. Payment Processor

A payment processor is a third-party company that helps move funds from your customer’s bank to your bank. They provide the equipment, like payment terminals, to accept debit and credit card payments. Once the payment is processed, the money is usually sent to your bank account within one to three business days.

3. Card Brand Network

Card brands like Visa, Mastercard, and American Express set the guidelines for where and how credit cards can be used. As intermediaries, they help manage the transactions between your restaurant and the banks that issue the cards. Each card brand has its own system, which can influence the fees you pay and how quickly transactions are processed.

4. Issuing Bank

The issuing bank is the bank that gives your customers their credit or debit cards. For example, if a customer uses a Visa card from Chase, then Chase is the issuing bank. This bank checks if the customer has enough money or credit to make the purchase.

5. Payment Gateway

For online orders, a payment gateway is often used. This safe system protects the customer’s payment details and sends them to the payment processor, making sure the information stays secure during the transaction.

6. Customer

Finally, the customer starts the process by deciding to pay with their card. Their role is important because they are the ones providing the money. After they choose how to pay, they either enter their card details or use a contactless method to begin a safe transaction.

Key Features of a Restaurant Payment Processing System

Here's a quick look at what basic features you’ll find in a restaurant payment processing system:

1. Multi-Channel Payment Acceptance: It empowers your restaurant to handle a wide spectrum of payment methods, from traditional cash to cutting-edge digital wallets. By accommodating diverse customer preferences, this capability enhances satisfaction and potentially boosts your bottom line.
2. Integration with POS Systems: A restaurant payment processing system seamlessly integrates with your existing point-of-sale setup, creating a unified operational ecosystem. 
3. Fast Transaction Processing You also get a speedy payment completion process, cutting down wait times at checkout. The speed boost enhances customer satisfaction, improves table turnover, and optimizes your restaurant's overall operational flow.
4. Security Features: It implements a fortress of protective measures, including PCI DSS compliance, advanced encryption, and tokenization. Your business and customer data stand shielded against breaches and fraud, providing peace of mind for all parties involved.
5. Mobile Payments: Customers can settle bills using their smartphones or tablets. Particularly valuable for tech-savvy clientele and fast-casual concepts, this functionality facilitates quick, contactless transactions on the go.
6. Reporting and Analytics A restaurant payment processing system delivers a treasure trove of restaurant insights. By generating detailed reports on sales patterns, customer behaviors, and trends, it equips you with the data needed for informed decision-making and strategic growth.
7. Recurring Payments and Subscription Support: It simplifies the management of regular billing cycles, proving invaluable for restaurants offering subscription-based services or exclusive membership programs. It ensures consistent revenue streams and enhances customer retention.
8. Chargeback Management: You get robust tools to efficiently handle and contest chargebacks. By streamlining dispute resolutions and protecting your merchant reputation it helps safeguard your financial health against unwarranted claims.
9. Support for Tipping: The system Incorporates flexible gratuity options into the payment process, accommodating various tipping preferences. From suggested percentages to custom amounts, it ensures smooth transactions and fair staff compensation.
10. Offline Functionality: Your payment system remains operational even during internet outages. By enabling offline transaction processing, it ensures business continuity regardless of connectivity issues, with data syncing once the connection is restored.
11. Multi-Currency Support: It facilitates transactions in various international currencies, proving especially beneficial for establishments in tourist-heavy areas. It enhances convenience for global customers, potentially attracting a more diverse clientele.
12. Loyalty Program Integration: A payment system seamlessly connects with your existing loyalty initiatives, automating point accrual, reward redemptions, and member tracking. 
13. Inventory Management Integration: You can easily synchronize payment data with your inventory control system, enabling real-time stock updates based on sales. This capability helps prevent overstock situations or shortages, optimizing your supply chain management and reducing waste.

The Perks of a Smooth Payment System: What’s in It for You?

Efficient payment processing for restaurants doesn’t just speed up your guest payments; it can transform the entire operation. Here's how:

1. Amped Up Customer Experience

Offering contactless payments keeps operations quick and smooth. Plus, faster transactions mean happier customers who are more likely to return. 

2. Reduced Wait Times and Better Table Turnover

With faster restaurant payment processing solutions, you can turn tables over more quickly, especially during peak hours. For example, contactless payments can shave off minutes during the checkout process.

3. Well-managed Operations and Fewer Errors

Integrated systems cut down on the chances of human error. This makes sure your sales and inventory management system reports are always accurate.

4. Improved Financial Management and Reporting

Real-time reporting allows you to track everything from sales trends to cash flow. Then, you're much more likely to make informed business decisions.

Payment Processing Rates and Fees: How Are They Determined?

Payment fees can be a bit confusing to understand. So, here’s a quick breakdown:

1. Merchant Discount Rate (MDR)

MDR is the percentage taken from the transaction amount as a fee by the payment processor. It usually has a few parts:

• Interchange Fee: Card networks (like Visa and Mastercard) set this fee, which goes to the bank that issued the customer's card. It pays the bank for processing the transaction and usually ranges from 1.5% to 3%.
• Assessment Fee: Card networks charge this small fee for processing the transaction, around 0.1% to 0.2%. It helps maintain the network.
• Processor Fee: The payment processor charges this fee for their services. It can vary based on the processor and your agreement.

2. Transaction Fees

Transaction fees usually include two parts:

• Percentage Fee: This is a small percentage of the total sale amount (e.g., 2%–3%).
• Flat Fee: A fixed charge for each transaction, no matter the amount (e.g., $0.20).

This is the basic breakdown of what you pay whenever a customer makes a payment.

3. Additional Fees

• Setup Fees: A one-time charge for getting your payment processing system and equipment ready to go.
• Equipment Rental Fees: If you’re renting payment machines or other tools, this fee can come up every month.
• Chargeback Fees: If a customer disputes a transaction and it leads to a chargeback, you might have to pay a fee (usually between $20 and $50) to handle the dispute.
• Gateway Fees: If you use an online payment service, there may be extra charges, including a monthly fee and costs for each transaction.

The Nitty-Gritty of Payment Processing Fees for Restaurants

Transaction Flow and Fees Breakdown

Customer Payment

A customer pays with a credit or debit card at your restaurant.

Payment Processing

The payment details are sent to the payment processor, which sends it to the card network (like Visa or Mastercard).

Authorization

The card network checks with the customer’s bank to make sure there are enough funds or credit.

Fees Breakdown

Once the payment is approved, the money is transferred, and these fees are taken out:

• The customer's bank gets the interchange fee.
• The card network takes its assessment fee.
• The payment processor charges a processing fee.
• The rest goes into your merchant account.

Example of Fees

• Transaction Amount: $100
• Total Fees Rate (MDR): 2.5%
• Interchange Fee (1.8%): $1.80
• Assessment Fee (0.1%): $0.10
• Processor Fee (0.6% + $0.20): $0.80
• Total Fees: $1.80 + $0.10 + $0.80 = $2.70
• Net Amount to Merchant: $100 - $2.70 = $97.30

The Payment Modes

Processing fees vary with the type of transaction method you've opted for. Here's how:

1. Type of Credit Card

A student credit card with a small limit costs less to process than an international business card with many perks. High-end cards like American Express usually come with higher processing fees, such as from 2.5% to 3.5%. On the other hand, a standard Visa or Mastercard levies a 1.5% to 2.5% processing fee.

2. Type of Payment

Generally, more secure payment methods are cheaper. For instance, swiped cards usually have lower fees compared to online payments, where fraud risk is higher. EMV chip cards are more secure than old debit or credit cards and cost less to process. Phone orders, where the card isn’t present, also cost more due to higher fraud risks.

3. Type of Retailer

Larger restaurant or food truck chains often get better processing rates as they handle higher transaction volumes. Processors know they’ll be dealing with a lot more transactions, so they’re willing to offer lower rates to secure their business. 

On the other hand, small, independent restaurants process fewer transactions. So, they're riskier and less profitable for processors, leading to higher rates. 

Considerations for Restaurant Owners to Choose the Right Payment Processor for Your Restaurant

Now that you understand payment processors and their rates, here's how you can find the right fit for your restaurant:

• Transparent Pricing: Look for processors that provide clear, transparent pricing structures to avoid hidden fees.
• Negotiate Rates: Depending on your volume, you may have leverage to negotiate better rates or terms.
• Monitor Transaction Costs: Regularly review your processing statements to identify any unexpected fees or discrepancies.

1. Consider the Best Payment Services and Terminals 

Aggregators vs. Merchant Account Providers

2. Compare Different Payment Processors 

Aggregrators

Pros

• Quick and easy setup
• No application fees

Cons

• Higher fraud risk
• Limited customer support
• Slower fund transfers
• Fixed rates may be expensive for growing businesses

Merchant Providers

Pros

• Competitive pricing tailored to business
• Faster fund transfers
• More stable accounts

Cons

• Lengthy approval process
• More scrutiny during application

With these insights, you can narrow down your options for a service provider. Whether you want the personalized support of a Merchant Account Provider or the quick setup of a Processing Aggregator, picking the right choice is important. In the end, you can go with an MAP and combine it with a good processor to get the best benefits from both.

Common Restaurant Payment Processing Hiccups and How to Fix Them 

Conclusion

Restaurant payment processing goes beyond just swiping cards. With integrated POS systems and top-notch security, picking the right processor can make a big difference in how smoothly your restaurant runs and how happy your diners are.

OneHubPOS plays nice with your payment processing system. Packed with amazing features and top-notch support, it’s here to make payments easier. Whether you're running a restaurant, food truck, bistro, or even a pizza joint, OneHubPOS has got your back. Get started with just $1!

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Virtual dining is getting super popular among consumers and restauranteers, thanks to the convenience, less overhead costs, and the growing demand for delivery. 

You don’t need a physical space. So, you save on rent and utilities while helping you reach more customers. This blog breaks down what virtual dining is, why it’s trending, and how to open a virtual restaurant and reach new customers.

What's Virtual Dining?

In a Virtual Dining Concept, your customers can only order food online. This restaurant has no physical place to visit or pick up their food—everything happens through a digital platform. They’ll place their order via an app or website, and then their meal is delivered straight to their door.

Ypou might think, virtual dining sounds like a ghost kitchen concept. But here’s the scoop on how it’s different. The big difference is that ghost kitchens are strictly delivery-only. They don’t have a storefront or a dine-in area at all. They cook up food for delivery, and that’s it.

On the other hand, virtual restaurants operate from a space that might be part of a larger restaurant that serves customers on-site, though often they’re focused on delivery. It might also be a themed-food a chef is trying out for a few months (a virtual pop-up restaurant, if you will)

Livy's Plant Based Foods is a good example of virtual dining. Philadelphia chef Jose Garces started this plant-based, mostly vegan concept.

Types of Virtual Dining

There are two main types of virtual restaurants: virtual brands and virtual kitchens. Both rely on an advanced set of tech and tools to run, but their setups and how they operate are a bit different.

Virtual brands run entirely online, with no physical spot for customers to visit. Existing restaurants or chefs often launch them to try out new menu ideas or reach different types of customers without changing their main brand. 

Virtual kitchens are shared kitchen spaces where multiple brands use the same space to cook for online orders and deliveries only. They’re super cost-effective since you can run several brands from one spot, cutting down overhead and boosting efficiency big time!

The Real Wins of Going Virtual with Your Restaurant

Now that you're aware what is a virtual restaurant, here’s a rundown of the benefits that it can bring:

Low Overhead Costs

You can ditch the costly real estate and fancy decor. With no need for a dine-in area, you save on a lot of aspects, such as:

• Rent
• Utilities (electricity, water, and gas)
• Furniture
• Design ideas
• Cleaning services
• Front-of-house staff (servers, hosts)
• Dining ware (plates, utensils)
• Table linens

So, a virtual kitchen can run at a shared commercial kitchen space for a fraction of the cost of running a traditional setup.

Increased Revenue Potential

You’ll definitely want your own exclusive menu on all the top food delivery apps. Opening a virtual restaurant lets you reach way more people than just walk-in customers. Take Virtual Dining Concepts in the US, for example—they’ve got many virtual restaurant brands like The Meltdown, Banda Burrito, and The Burger Den, all running out of a single Denny’s kitchen. 

Flexibility for Menu Experimentation

Without a physical dining space, you can try out new dishes or even totally fresh concepts with way less risk. For example, a pizzeria could test out vegetarian options or global flavors without completely changing their whole menu.

Reduced Food Waste

In a virtual kitchen, you’re not preparing for a full dining room. So, you can tweak your inventory based on up-to-the-minute data to make just enough of each dish. The result: neither you overstock nor do you throw away excess, which helps cut down on waste. It’s like running a lean cooking business with no room for waste!

Access to New Customer Segments

Suppose there is a busy office crowd that’s too busy to dine in but is craving a quick lunch delivery. Going virtual means you can reach these people. This expands your customer base beyond just those who would have visited your physical spot.

Quick Setup

Setting up a virtual restaurant is like setting up an online store; you don’t need physical renovations. You can get your virtual brand up and running quickly, often within weeks. On the other hand, it might take months to open a traditional restaurant.

Scalable Growth Opportunities

Scaling up virtual dining effortlessly. If your concept really catches on, you can easily team up with more delivery services or even use multiple virtual kitchens. This means you can grow your brand without the usual limits of having a physical space.

Better Customer Data Management

Virtual dining gives you a lot of info about what your customers like and how they order. This data is super useful for tweaking your marketing, adjusting your menu and its pricing, and keeping your customers happy. For instance, you might find out that your late-night burger special is a big hit, so you’ll want to do its promotion more often!

The Not-So-Great Side of Virtual Restaurants

Virtual restaurants do have their drawbacks compared to traditional ones. 

• Without a physical spot for customers to hang out, you might miss out on some brand visibility and chances to interact with them. 
• Since you’re all into delivery, you might run into problems with food quality and how reliably it gets to customers. For example, a bistro may perfectly cook a sandwich but it might arrive cold and soggy because of delivery delays.
• Dealing with customer complaints and feedback can be a bit tricky without face-to-face interactions. For instance, if someone gets a wrong order from your virtual cafe, resolving the issue over the phone or online chat can be less effective.

How to Set Up A Winning Virtual Dining Space 

Starting a virtual restaurant is pretty similar to launching a traditional one. You still need to do your research and plan things out carefully. Here’s the lowdown on how to start a virtual restaurant from home:

1. Check Out the Market

Take a look if there’s a need for your dishes. For example, if you’re thinking about opening a virtual taco place, see if there are tons of taco options or if people are craving something unique.

2. Know the Local Laws

Double-check the local rules, especially for food delivery. For instance, your city might have specific regulations on packaging or speed limits. This way, you’d avoid fines and hassles.

3. Craft a Business Plan

A good business plan will help you figure out details in advance, so you’re ready for whatever comes your way. For example, if you haven’t thought through delivery logistics, you might end up with unhappy customers and missed orders. 

4. Hire and Train Staff

Even though virtual restaurants can run with a small team, it’s crucial to hire skilled folks. Think about bringing on:

• Chefs or cooks
• Customer service reps
• Inventory managers
• Integrate with marketplace delivery services like Delivery Collective, Doordash

5. Create a Sample Menu

Put together a sample menu for testing and training. Understanding ingredient costs, food costs - to make scrumptious food without losing money, It’s also handy for fundraising or getting feedback before you go all-in.

6. Get Your Finances in Order

Sure, you don’t need to worry about a dining room, but you still need the right funding to get your brand off the ground and running. For example, a new Virtual dining kitchen or restaurant would need staff, menu, company registration, inventory, kitchen space, pos software - that are must-haves before you start.

7. Think About Expansion

To grow your virtual restaurant beyond your local area, plan how your brand will adapt to different markets. For example, if you’re known for spicy tacos in your hometown, you might need to tweak your menu a bit if you’re launching in a place where people prefer milder flavors.

What's Next for Virtual Dining?

Virtual dining is set to evolve even more as new tech and online delivery trends keep pushing it forward. 

For instance, AI-driven kitchen management is on the horizon. So, your kitchen can automatically adjust to orders, keep track of inventory, and even predict what you’ll need next.

Plus, advanced POS solutions like OneHubPOS mPOS can ease order management, connect with delivery platforms, and give you real-time inventory and sales reports. It can also connect you up with loyalty programs to keep your customers coming back.

On top of that, mobile apps are getting more intuitive, so customers are getting a smoother experience when ordering from their phones. So, when super-easy-to-use apps ease ordering, customers keep coming back for more.

Furthermore, online food ordering is booming! Last year, the number of people ordering food online jumped to 760 million, a 20% increase from the year before. And it’s not stopping there—by 2029, that number is expected to hit 2.5 billion. 

Why? People are loving the convenience of having food delivered right to their doorsteps. Delivery services like DoorDash and Uber Eats are making it even easier. 

To get ahead of these trends, you should invest in the right tools and tech. This includes:

• adopting reliable ordering and delivery platforms
• using AI for operational efficiency
• ensuring their online presence is optimized for a great customer experience
• investing in a virtual restaurant POS system to manage online orders, delivery logistics, inventory, and customer data insights

Ready to Move to Virtual Dining?

Opening a virtual restaurant is pretty awesome! It cuts down on overhead costs, helps you reach more customers, and takes advantage of the big delivery trends. Plus, you can run your business more smoothly and flexibly without needing a physical dining area. 

To make your shift to virtual dining easy, OneHubPOS is the perfect POS system. It comes with powerful tools and integrations to improve your efficiency. Book a demo with us and find out how OneHubPOS can help you succeed in the virtual dining space today!

Traditional POS systems were once essential for businesses but used to take up a lot of your counter space. But now, they’re getting a serious upgrade: softPOS (Software Point of Sale). It lets smartphones and tablets take payments. So, no more bulky machines; just your phone accepting payments easily.

Small business and restaurant owners are loving it! Who wouldn’t want a cost-effective, flexible way to process payments? This blog explains what a softPOS solution is. It also talks about its benefits, uses, and tips to help you use softPOS successfully in your business.

What is a SoftPOS Solution? 

Imagine you run a coffee cart or a food truck and move to different spots around the city. Carrying a regular POS system would be a headache — with cables, terminals, receipt printers, and card readers everywhere you go.

SoftPOS turns your smartphone or tablet into a payment machine. Instead of needing bulky hardware, you can take payments right on your mobile device using just software. It’s an easy and simple way to accept payments without the extra equipment.

This software uses your device’s NFC (Near Field Communication) to handle contactless payments. It’s cheaper and more flexible than old POS systems.

So, the big difference: a B2B softPOS solution lets you handle payments just like a traditional POS system but without the pricey machines or tricky setup.

What Makes SoftPOS So Great?

SoftPOS offers so many great perks that it's quickly becoming a go-to choice for businesses!

1. No Need for Expensive POS Hardware

For a small business, buying expensive POS equipment can be tough. SoftPOS lets you use your phone or tablet for payments. No need for extra gadgets. For instance, if you run a local bakery that sells cupcakes at farmers’ markets, you can skip the high costs of traditional POS systems. Just download a softPOS app on the owner’s smartphone. It’s an easy way to start accepting payments without spending a lot of money. 

Traditional POS systems require significant investment in physical hardware, such as:

• Terminal hardware
• Card reader
• Cash register
• Receipt printer
• Barcode scanner
• POS stand or mount
• Customer display
• Cash drawer

2. Processes Payments Anywhere

Imagine your food truck is parked at a lively city street festival, like the Austin Food & Wine Festival, or you’re catering a private event in a cool, remote spot like Joshua Tree, California. Using a softPOS solution can help you quickly serve customers no matter where you are. There’s no need to rely on stationary terminals. Similarly, pop-up restaurants or any business that’s on the move can keep operating smoothly with a softPOS terminal, no matter where they’re parked or visiting.

3. Supports Modern Payment Methods

More customers are using digital payments these days. In fact, 69% of US adults said that they made a digital payment in the past three months to make a purchase. B2B softPOS helps businesses keep up with such payment trends. Whether your customer does a quick tap with a card or uses a mobile wallet like PayPal, Samsung Pay, or Apple Pay, a softPOS solution makes sure you're ready for all these payment methods.

4. Integration with Financial Systems and Loyalty Programs

SoftPOS systems often come with the ability to integrate easily with the existing financial setup of a business. This includes:

• accounting systems
• inventory management 
• customer loyalty programs

So, if you’re using softPOS technology, your system can automatically link sales transactions to your accounting software. Consequently, it would update your books in real-time and offer points to repeat customers through your loyalty program ideas.

5. Fast and Efficient Payments

Speed is super important in customer service, and softPOS really helps speed everything up at checkout. It lets you accept guest payments quickly. This means shorter wait times and more transactions each hour. Your customers will have a better experience, and you’ll have less hassle.

That’s why, in busy restaurants, servers take the softPOS terminal right to the customer’s table. Fast and easy payments speed up the service and make customers happier by reducing wait times.

Who’s the Ideal SoftPOS User?

Small retailers and restaurant owners usually have limited resources and tight budgets. Traditional POS systems can be expensive and not practical for them. SoftPOS is a cheaper solution. It lets these businesses use their existing smartphones or tablets to handle payments. 

So, if you're opening a new coffee shop and don’t have a lot of money, you can start quickly with a softPOS app on a tablet. This is a simple way to save money and avoid buying expensive equipment.

Apart from them, in big companies, softPOS helps delivery workers and outdoor sales teams by making transactions smooth. Freelancers, like photographers and consultants, can also use softPOS to accept payments easily while on the move.

SoftPOS vs mPOS: What’s the Real Difference?

SoftPOS and mPOS both let customers make mobile payments. They allow transactions through smartphones or tablets. But they're not exactly the same. Here's a table comparing softPOS and mPOS:

Fixing SoftPOS Challenges: Easy Solutions 

Security Concerns

Mobile devices can be prone to cyberattacks. To avoid risks, use PCI DSS-compliant softPOS apps that feature encrypted transactions and tokenization. This way, you can protect sensitive payment data.

Connectivity Issues

SoftPOS relies on internet or cellular data, and poor connectivity can disrupt payments. So, go for strong network connections with reliable providers. On top of that, choose solutions like OneHubPOS. It supports offline payments, ensuring smooth transactions even without internet access.

User Experience

Some employees may find the digital interface difficult. So, go for user-friendly restaurant POS solutions with an intuitive interface. Also, you should train your staff to ensure smooth operation.

How to Get the Most Out of Your SoftPOS

To get the most out of softPOS, stick to some best practices. Keep everything secure, reliable, and efficient to really make this solution make your business successful. 

1. Stay Secure with PCI DSS Compliance and Updates

Since your softPOS will handle payment data, security must be a top priority. Choose a softPOS solution that is PCI DSS-compliant. When it will keep your payment info safe and secure, you won’t have to worry about sensitive data being handled improperly. 

Furthermore, the best softPOS providers release updates to stay compliant with the latest security regulations. So, regularly check for software updates. 

2. Don’t Let Your Device Be the Weak Link

Your smartphone or tablet becomes a payment terminal when you're using a softPOS solution, so you must keep it safe. Make sure you:

• use multi-factor authentication (MFA)
• set up a lock screen
• keep your devices updated

MFA ensures that only the right people, such as you and your staff, can access the softPOS app. Don’t forget to regularly update your device’s operating system and security software to keep important details secure and avoid any vulnerabilities.

3. Train Employees 

To keep operations running perfectly, make sure everyone on your team knows how to use the softPOS system. Set up a quick training session that shows them how to:

• handle payments
• fix any issues that come up
• help customers with payment questions

At the end of the day, everyone should be on the same page and ready to go!

4. Have Backup Systems in Place

Like any tech solution, Soft POS technology can run into hiccups now and then, such as network problems or app glitches. So, have a backup plan ready for such unfavorable situations. You may carry a manual card imprinter or set up an alternative payment method, such as invoicing through email. This lets you process payments even if your system is down.

5. Keep an Eye on Transactions to Spot Fraud

Review your transaction history and softPOS system to identify any irregularities or potential fraud attempts. Note that softPOS systems often come with monitoring features that alert you to any suspicious transactions or irregular payment patterns. So, set up those transaction alerts.

Wrapping It Up: Why SoftPOS is Your Smart Choice

Small businesses and restaurants adopting softPOS with the right strategies and powerful security measures can get amazing benefits, including cost savings and better flexibility. As softPOS becomes increasingly important in modern payment processing, it stands out as a future-proof, scalable solution that ensures smooth payment experiences. 

For a comprehensive softPOS solution that teams up perfectly with your business, explore OneHubPOS today and amp up your payment capabilities effortlessly. Book a demo right away!

Gone are the days when waitstaff had to move between tables and the main POS terminal. Now, everything does not need to happen at the POS counter—taking orders, sending them to the kitchen, and processing payments. So, handheld POS systems optimize cost and make your restaurant ops simpler. 

That's where OneHubPOS comes in. Your staff could be handling a dozen tables or you may have got a full house for brunch. OneHubPOS ensures every customer’s needs are met with speed and accuracy. 

This blog explores the OneHubPOS Handheld POS System and why it’s the next big thing in restaurant tech. Let’s find out more about it.

Why Opt for OneHubPOS Handheld POS System?

OneHubPOS handheld POS system

OneHubPOS is a complete service solution. The handheld POS system is compact, intuitive, and, most importantly, reliable. It brings together everything you need into one unified POS and payments platform for both your staff and customers. Here’s what it brings to the table:

Real-Time Sync

Every order, every update, every store, every employee, every payment is instantly communicated to the appropriate department. Plus, you can easily keep track of your inventory with real-time alerts to make sure you always have enough stock. 

Take Orders From Anywhere

Tableside Ordering 

With this feature, your staff no longer needs to walk back to the POS terminal to input orders. They simply do it at the table. So, minimal risk of miscommunication between the server and kitchen.

Payment Flexibility and Management

OneHubPOS payment management dashboard 

Customers can settle their bill with just a swipe, tap, or insertion of their card. Whether they’re using gift cards, mobile payments, credit cards, or contactless payments, OneHubPOS handheld POS system can handle it all. Plus, our trusted payment aggregators ensure that all customer details stay safe.

Centralized Cloud Access With Powerful Features For Your Stores

Customizable Menus

OneHubPOS menu customization 

Got daily specials or new seasonal dishes? The OneHubPOS system lets you update your menu in real-time so that servers always have the most accurate information at their fingertips. 

Quick Inventory Updation

Restaurant staff updating inventory 

You can update items in your inventory. Just scan them with a barcode scanner. A quick and easy way to add or update items instantly!

Cost-Effective Solution

OneHubPOS is a more affordable option compared to traditional POS systems. Here's how:

• Get started with OneHubPOS at $1 for 3 months
• Basic plan for $50/month
• Plus plan for $235/month
• Custom plans for unique requirements
• One-time $1999 hardware buy
• The lowest processing fees starting from 2.3%

As a result, more small business owners and micro-merchants can use and benefit from it.

Android Advantage

OneHubPOS Android device 

The integration with Android-based PAX devices makes it easy to use. You get built-in payment technology along with Android's powerful features and user-friendly design.

Are you one of the 40% of restaurant owners who want menu and recipe costing in your POS? OneHubPOS offers you a food cost percentage calculator to make things easier. Try it today! 

Why Handheld POS Beats the Old-School Systems

Traditional POS system

Over 60% of restaurants use at least one handheld POS terminal. Traditional POS systems might get the job done. But they are clunky and outdated. OneHubPOS handheld POS system saves you time and effort. Here's how:

• Thanks to great mobility, no more walking between tables and a stationary terminal. Your servers can move freely, making the service flow far more efficient.
• The speed lets orders instantly be sent to the kitchen in real-time. So, your customers get their food faster.
• With fewer steps between the server and the kitchen, there’s less chance of errors — no more deciphering handwritten tickets!
• As restaurant payments happen at the table, guests don’t have to wait for their server to disappear and reappear.

How It Works When the Restaurant’s Buzzing

Suppose, on a Saturday night, your restaurant is fully booked. Your servers are going between tables, taking orders, and trying to stay on top of drink refills. No handheld POS systems for restaurants would mean a lot of trips back to the central POS terminal. The result? Lots of delays and mistakes.

OneHubPOS changes the workflow completely. A server can approach a table, take orders directly into the handheld device, and those orders immediately sync with the kitchen. Need to make changes? The system updates in real-time. Customers are ready to pay? Handle that, too, right from the table. It’s smooth, fast, and error-proof. 

Big Perks of Using Handheld POS Systems for Restaurants

Here are the benefits that handheld POS systems provide for your restaurant:

1. Improved Restaurant Tableside Service

Handheld POS ordering right at the table not only speeds up service but also allows for instant order changes. Customers get a more personalized experience as they see their server taking control without disappearing to the terminal.

2. Speed and Efficiency in Order Taking and Processing

Restaurant chef going through the order details using POS system 

Quicker orders mean quicker table turnover. During peak hours, a handheld system can turn chaos into calm. Since handheld POS ordering cuts down the time between taking the order and sending it to the kitchen, it helps reduce bottlenecks and ensures a smooth operation.

3. Reducing Errors and Improving Accuracy

In a traditional system, there are plenty of opportunities for human error, such as:

• miscommunication between servers and the kitchen
• illegible handwriting
• forgotten order changes

A handheld POS system solves most of these issues. It syncs orders in real-time and ensures clear communication between all staff.

4. Faster Transaction Processing

A happy customer paying the bill using a POS system 

Guests used to wait for their server to return to process payment. With handheld POS systems for restaurants, that’s a thing of the past. OneHubPOS handles guest payments directly at the table. This speeds up the process and lets your servers move on to the next table faster.

5. Enhancing Customer Experience

Faster service, fewer errors, and easier payment options all add up to a better dining experience. Happier customers are more likely to leave positive reviews, which can increase customer spending by 31%. They return for another meal and tip more generously.

How OneHubPOS Handheld POS System Keeps Restaurant Staff Happy

A happy team is a productive team, and OneHubPOS handheld POS systems for restaurants are designed to bring that about. Here’s how:

1. Ease of Use and Training

Nobody likes dealing with tricky POS technology, especially during a busy shift. OneHubPOS handheld POS system is intuitive, meaning your staff can learn it quickly and focus on serving customers. Plus, less time training means new hires can start using it from day one.

2. Reducing Workload and Stress

As it cuts out unnecessary trips to the POS terminal, OneHubPOS handheld POS system lightens the load for your staff. Servers can handle more tables with ease, reducing the stress that often comes with high-pressure shifts.

3. Increasing Tips and Job Satisfaction

With faster service and fewer manual errors, servers can handle more tables and turn them over more quickly, which often leads to higher tips. Note that tips account for up to 70% of their pay. 

Plus, when everything runs smoothly, job satisfaction increases. Your team feels more in control of their workflow, reducing burnout and making it easier for them to provide excellent service. A system like OneHubPOS, which makes their job easier, naturally boosts morale.

Try the OneHubPOS Tip Pooling Calculator for a fair and precise way to split tips between your front and back-of-house teams.

Price Check: Is It Worth the Investment?

When considering handheld POS systems for restaurants, the investment may initially seem daunting, but the ROI is fast and significant.

Initial Investment vs. Long-term Savings

Sure, there’s an upfront cost in buying the handheld POS systems for restaurants along with:

• barcode scanners for product codes
• receipt printers for customer receipts
• card readers for processing payments
• training your staff

But you can't ignore the long-term savings. For example:

• Faster service means quicker table turnover, which directly leads to increased revenue. 
• Fewer order mistakes translate to lower food costs. 
• Better task management like payment processing and menu updates helps you save precious time that can be reallocated elsewhere.

Calculating ROI for Handheld POS Systems for Restaurants 

The ROI for handheld POS systems is easy to see once you start factoring in the time and cost savings. Here’s a quick way to think about it: 

1. Handheld restaurant POS systems can help you turn tables 15-20% faster compared to those without. This translates directly into higher revenue potential. 
2. So, if your restaurant serves 100 tables a day and speeds up turnover by just 15%, that’s 15 additional tables served daily. 
3. Suppose your average check size is $50; this could mean an extra $750 in daily revenue. 
4. Over a month, that’s $22,500 more!

This way, the investment in a handheld POS system often pays off in just a few months.

Why a Centralized POS with Payments is the Way to Go

OneHubPOS unifies everything under one unified POS and payments platform. So, you don't have to juggle multiple systems for ordering, payment, and customer management. 

Order Fast, Pay Easy – All in Sync

Orders are sent directly from the handheld device to the kitchen and payments are processed right at the table – all within the same system. No need for multiple software or devices. 

The fewer moving parts, the less chance of errors or miscommunication. This perfect integration eases the work for servers, kitchen staff, and managers.

Big Wins for Managers & Daily Operations

Restaurant managers love OneHubPOS handheld POS system. After all, it makes oversight simpler. You can track everything in one place — orders, payments, table turnover rates, even staff performance metrics. This is a holistic view of your restaurant’s operations. 

Then, you can make better decisions about adjusting staff schedules, modifying the menu based on order trends, or identifying your most profitable times of the day.

OneHubPOS for Faster Service & Happy Staff

OneHubPOS Handheld System is built for restaurant needs, offering real-time sync, restaurant tableside ordering, and easy integration with existing software. So, investing in it amps up service speed, cuts down on errors, and keeps staff and customers happy. 

Faster table turnover, improved customer experiences, and a more productive team – these perks make OneHubPOS the perfect solution to make your restaurant successful and handle operations in the long run. Start your OneHubPOS journey for $1.

Your food truck is packed, the line’s getting long, and orders are coming in fast — this is the kind of busy you’ve been dreaming about, right? The last thing you need is a glitchy food truck payment system messing things up. 

A feature-rich and reliable POS keeps everything running smoothly and speeds up guest payments. Ultimately, your customers leave with a smile!

This blog explores what makes the best POS systems tick—everything from handling various payment methods to easing the order process. 

Multiple Ordering and Payment Options = More Sales: Here’s the Scoop

Whether you’re launching a food truck business or just considering upgrading, offering many ordering and payment options in your food truck payment system is a big deal for your business. Here’s why:

1. Let Your Customers Pay Their W

Customers today just want things to be easy. With the booming meal delivery scene expected to reach 2.5 billion users by 2029, plus over 90% of folks using digital payments, it's obvious that people love having choices when it comes to paying. 

So, if your food truck payment system can handle different digital wallets, credit cards, and even cryptocurrencies, you’ll be hitting the mark with what your customers want. 

2. Cut Down on Long Queues

Long lines can really make customers go away. But here’s a simple fix: offer mobile ordering and payment options. Why? Well, then customers can place their orders in advance and just pick them up. No waiting in line! Plus, it speeds up your service and keeps operations smooth, especially when it’s super busy. 

3. Get Orders Done Fast

Food truck operations move fast, and that's thanks to:

• high customer demand
• tight spaces
• quick service expectations

So, being efficient is super important. A food truck POS system that integrates online ordering can really speed up everything. It helps you take orders quickly and cuts down on manual errors. Consequently, your team can focus just on cooking and serving, while the POS takes care of the rest, making everything organized and fast.

4. Increase the Number of Orders (and Your Revenue!)

Online ordering can increase how much people spend — by 26% for quick service and 13% for fast casual places. Plus, customers are more likely to place an order when they can pay the way they prefer, such as:

• contactless payments
• mobile wallets
• debit cards
• credit cards
• cryptocurrency

So, with a food truck POS offering multiple ordering and payment options, you’ll see an increase in orders. This means more sales and more cash in your pocket!

Food Truck POS Must-Haves: What Features Really Matter

Let’s check out what makes a POS system a real winner for your food truck business:

1. Mobile Compatibility

Your chosen mPOS system should let you handle orders and payments straight from a tablet or smartphone. So, if your food truck is out on a busy street corner, you can quickly take orders on your tablet. No need to be stuck at a cash register. This super flexible feature keeps you moving with the crowd.

2. Offline Functionality

Suppose your food truck is parked in a spot with terrible signals or you have an internet cut out. Frustrating; isn't it? So, your chosen POS system should keep working even if you go offline. Plus, it should update everything once you're back online. This way, you don’t miss any sales, even when tech decides to be a pain.

3. User-Friendly Interface

Your POS should be easy for anyone to pick up and use. For example, drag-and-drop menu editing would help you easily update items or prices without getting lost in confusing menus. This way, your staff can learn how to use it fast and spend more time serving your customers.

4. Fast and Secure Payment Options

A great POS can handle different payment types, like:

• credit/debit cards
• mobile payments
• contactless options

For instance, if your food truck payment system supports NFC payments, customers can just tap their phone or card to pay. This makes checkout faster and helps keep lines moving smoothly.

5. Inventory Management

Check out POS systems that keep an eye on your stock and let you know when you're running low on supplies. For example, some POS systems link with your inventory and update stock levels automatically as you make sales. This way, you always know what’s in your pantry and won’t run out of important ingredients.

6. Integration with Other Business Tools

Your POS should work perfectly with other tools you use, such as:

• Accounting software
• Marketing tools
• Online ordering system
• Customer Relationship Management (CRM) system 

For example, if you link your food truck POS with a CRM system, you can keep track of what your customers like. Then, you can adjust your marketing to fit their preferences.

Boxcar Burgers, a food truck in Maryland, sends promotional emails to its diners after they order. 

Best POS Systems for Food Trucks: Our Favorite Choices 

Here’s a rundown of some of the best food truck POS systems. You can pick the one that fits your needs perfectly.

1. OneHubPOS

OneHubPOS is a cloud-based POS that is purpose-built for food trucks. It's super easy to install on your own and made with a mobile-first vibe. This food truck payment system works perfectly with portable gear, so you can handle transactions and keep track of data effortlessly, even when your food truck gets really busy.

Key Features

• It works with any Android hardware, so investing in new ones is unnecessary. Stands out with its hardware solutions, such as the Pax A800 and A920 Pro mPOS devices
• Secure and versatile payment and reconcile options, including cards, wallets, BNPL, Dual pricing, bill splitting, Offline payments, and Kickbacks. 
• Real-time sales tracking and revenue performance at the tip of your fingers. 
• You can easily manage orders on POS, mPOS, Kiosk, or Soft POS—whatever suits your needs and budget.
• Tight integrations to marketplace apps, third party apps to ensure smooth operations 

Pricing

OneHubPOS has a super affordable pricing plan, thanks to a great deal where you can use the food truck payment system for just $1 for three months. It's a great option if you’re just starting out with your food truck. The best part? There are no hidden fees — what you see is what you get. The pricing scales up as the number of food trucks grows.

Free Trial Availability

While OneHubPOS doesn't offer a free trial, you can get OneHubPOS for just $1 a month for three months. So, you’ve got loads of time to check out all its features and see if it’s the right fit for your business while finding the best food truck POS.

2. Clover

Clover is a versatile POS platform for many businesses, including food trucks. 

Key Features

• Invoicing tools
• Employee management 
• Compatibility with multiple hardware options 

Pricing

Clover’s pricing starts at $14.95 per month, though depending on your needs, additional hardware costs may apply. 

Free Trial Availability

Clover offers a 90-day free POS trial.

3. Toast

Toast offers comprehensive management tools for orders, inventory, and employees.

Key Features

• Integrated POS 
• Payroll management 
• Online ordering integration
• Team and inventory management 

Pricing

Toast offers a free tier, with pricing starting at $0. However, additional features come with added costs.

Free Trial Availability

Toast does not offer a free trial.

4. Korona POS

Korona POS offers a set of features for businesses requiring advanced management tools. 

Key Features

• Inventory management
• Custom reporting tools
• Advanced cashier functionality
• Accounting integrations

Pricing

Korona’s pricing starts at $59 per month.

Free Trial Availability

Korona offers an unlimited free trial but with a limited number of features.

5. Table Needs

Table Needs is an all-in-one platform for food truck operators who want to manage their entire business in one place. 

Key Features

• Restaurant operations 
• Financial programs and reporting
• Training and support for new users

Pricing

Table Needs comes with a price of $139 per month.

Free Trial Availability

Table Needs does not offer a free trial.

Price vs. Perks: What You Get with Food Truck POS Systems

Here's a table showing the key differences between each POS platform. 

What to Look for in a Food Truck POS System: The Basics

Finding the best food truck POS can seem tricky. So, here's our little guidance to help you find the perfect fit for your needs:

1. Budget Constraints

POS systems can range from budget-friendly to top-of-the-line. Don't just look at the initial price. Remember to consider additional expenses like:

• hardware costs
• subscription fees
• transaction costs

If you're just starting out, you should go for a budget-friendly platform or a trial period. It's a smart move.

2. Specific Business Needs

Do you have a huge menu with lots of options? Do you need a POS that lets you customize everything? Or maybe you’ve got a smaller menu and need strong inventory tracking? This way, think about what your food truck needs. 

For instance, if you’re famous for gourmet burgers, your chosen POS must be able to handle aspects like extra cheese or custom toppings. Also, think about whether you need your system to work with online ordering or loyalty programs.

3. Ease of Use and Training Requirements

Do you want your food truck staff to spend ages trying to figure out a complicated POS setup? Obviously not! So, look for a food truck payment system with:

• simple dashboards
• easy navigation
• training resources, like video tutorials or live sessions

Basically, you and your staff should be able to start using it right away without a lot of hassle.

4. Customer Support and Reliability

What if your POS system crashes right in the middle of a busy lunch rush? Having instant help on standby can really save the day. So, make sure your POS provider offers 24/7 support, and check out how you can reach them — whether it’s by:

• phone
• chat
• email
• ticket

5. Scalability for Business Growth

Pick a POS system that can grow along with your business. If you’re thinking of adding more food trucks or cool new features, make sure your POS can keep up. For instance, a good system will let you add new locations or connect with advanced analytics tools as you expand.

Why OneHubPOS is the Best Choice for Food Trucks

OneHubPOS is a fantastic food truck payment system! Here's why:

• Super easy to use
• Great on mobile devices
• Real-time inventory tracking
• Smooth payment processing
• Accepts all sorts of payments
• Easy customization of your menu
• Detailed sales reports

The best part? Even if your internet goes down, OneHubPOS’ offline mode won’t let you miss a beat. Whether you’ve got one food truck or a big fleet, OneHubPOS scales with you. You can start with $1 only. The key benefits:

1. You save time.
2. You cut down on mistakes
3. You keep your customers happy.

Wrapping it Up: Choosing the Best Food Truck POS 

The right POS system makes managing orders, tracking inventory, and handling payments so convenient. It’s easy to use, works on mobile devices, and has all the features you need. 

OneHubPOS food truck payment system is a standout choice here. You get real-time inventory updates, smooth payment options, and even offline mode to keep food truck operations running when you lose internet. Plus, it's user-friendly and budget-friendly. So, to help your food truck business really take off, book a call with OneHubPOS today!