Point of sale

RMS or POS? A Strategic Guide for Modern Restaurateurs

Diksha Adhikari
April 29, 2024
1 mins

Table of Content

Selecting the ideal management system for your restaurant is like choosing the right ingredients for your signature dishes. You're probably familiar with Restaurant Management Systems (RMS) and Point of Sale (POS) systems. However, understanding their differences and how they complement each other is essential.

Both play a vital role in the smooth operation of a restaurant, yet they cater to distinct needs. RMS acts as the strategic planner behind the scenes. It addresses everything from supply chain logistics to guest relations. Meanwhile, POS functions as the dynamic face of your operation that handles every transaction.

While they share the goal of streamlining operations and enhancing customer satisfaction, their functionalities serve different segments of your business. This blog will examine how evaluating both systems can lead to a more efficient, profitable restaurant operation.

Difference between RMS and Standard POS systems

Whether you're fine-tuning your back-end operations with an RMS or streamlining front-end transactions with a POS, integrating these systems can transform your business.

Restaurant Management Systems 

A restaurant management system is a comprehensive software that optimizes the various aspects of restaurant operations. It aims to facilitate smoother management and enhance customer service. 

It helps with everything from taking your order, tracking food availability, scheduling when staff work, paying employees, and even understanding what customers like. Here's a closer look at its core functions:

  • Point of sale: Acts as the central transaction component by managing orders and processing payments.
  • Employee scheduling: Organizes staff shifts so that the restaurant is adequately staffed.
  • Payroll management: Automates salary calculations, deductions, and payments for all staff members.
  • Customer relationship management: Collects and analyze customer data to enhance service and personalise customer interactions.

RMS systems provide valuable insights into customer flow, order patterns, and average spending. They reduce manual tasks, streamline communication, and help maintain efficiency. 

Point of Sale Systems

Point of Sale (POS) systems are the front-line workers of your restaurant. They are a blend of software and hardware that manages sales transactions within a restaurant. Beyond basic transactions and invoice generation, a modern POS system covers a broader spectrum of operations. Modern cloud-based POS system also offer integration with kitchen display systems and table management. 

Here's a closer look at its functionalities:

  • Order management: Simplifies order taking and sending orders to the kitchen and ensures accurate billing.
  • Sales tracking: Monitors daily sales and provides insights into sales trends.
  • Staff management: Organizes staff schedules and tracks labor costs.
  • Customer service: Enhance dining experience by reducing wait times and improving order accuracy.

POS systems include hardware, like durable POS terminals and mobile tablets for tableside ordering and payment. They also include software that offers comprehensive management features. However, their primary focus remains on sales-related activities. They don't get deep into the operational or managerial aspects that RMS covers.

Here is the differences between a restaurant management system and a point of sale:

Aspect Restaurant Management System Point of Sale
Definition Software to manage restaurant operations Software and hardware for managing transactions
Primary focus Streamlining overall restaurant management Processing sales transactions efficiently
Functions Inventory, staff, payroll, CRM, and POS integration Order taking, billing, customer management, and sales tracking
Usage Used for comprehensive management of a restaurant Used primarily for transaction processing and order management
Implementation More complex due to integration of various functionalities and modules Simpler, as it primarily involves setting up the hardware and software

Types of Restaurant Management Systems

A wide variety of restaurant management systems have been developed to cater to the unique demands of different dining establishments. This ensures that each eatery can optimize operations effectively regardless of its type.

Point-of-Sale (POS) System

A Point-of-Sale system is a crucial technology at the core of restaurant operations. It facilitates order and payment processing, directly influencing customer service and operational flow.

  • Order Management: Enables staff to input customer orders for various service types, which are instantly relayed to the kitchen.
  • Payment Handling: Manages different payment methods, ensuring swift and secure transactions.
  • Sales Monitoring: Allows real-time sales tracking, providing valuable data for strategic decisions.
  • Menu Updates: Simplifies menu management, from adding new items to adjusting prices.
  • Customer Information: Collects data for use in marketing and loyalty strategies.

Inventory Management Tools

Inventory management tools help balance supply and demand. It helps you maintain optimal stock levels while minimizing waste and costs.

  • Stock Visibility: Provides up-to-date information on inventory levels.
  • Efficient Ordering: Enhances ordering precision and can automate the procurement of routine supplies.
  • Reduction of Waste: Helps you use ingredients before expiration, reducing spoilage.
  • Expense Management: Helps you avoid unnecessary purchases, which can inflate costs.

Reservation and Table Management Systems

These systems streamline the reservation process and optimize seating arrangements. You can use it to maximize both space utilization and customer satisfaction.

  • Digital Reservations: Allows guests to book tables online, eliminating the need for manual phone bookings.
  • Seating Optimization: Efficiently manages the dining area to maximize seating capacity.
  • Management of Waitlists: Organizes and communicates wait times to guests effectively.
  • Personalized Service: Facilitates the creation of guest profiles to tailor dining experiences.

Digital Ordering and Delivery Systems

Online ordering and delivery platforms extend a restaurant's reach and cater to the convenience of digital-savvy customers. It also integrates seamlessly with existing systems.

  • Customer Convenience: Offers easy online ordering for delivery or pickup.
  • System Integration: Ensures that online orders are efficiently processed through integration with POS systems.
  • Expanded Delivery Service: Utilizes third-party services to broaden delivery capabilities.
  • Marketing Insights: Gathers customer data that can be leveraged for targeted marketing efforts.

Roster Management Software

Roster management software simplifies the creation and monitoring of staff schedules, ensuring optimal workforce utilization in line with business needs.

  • Schedule Creation: Facilitates easy scheduling based on employee availability and demand.
  • Attendance Oversight: Tracks employee attendance, aligning it with scheduled shifts.
  • Operational Efficiency: Helps balance staffing during varying levels of business activity.
  • Staff Communication: Includes tools for effective communication within the team. 

Conclusion

Restaurant management systems and point-of-sale systems now form the core of the restaurant industry. They enhance operational efficiency, elevate customer service, and increase sales. 

Selecting the ideal system requires considering your unique requirements. Do you need something mobile for a food truck? Or something more robust for a fine dining setup? Think about what will make your life easier and your customers happier.

Looking for the best system that exceeds expectations without stretching your budget? OneHubPOS is what you might be looking for! Our feature-rich, easy-to-use POS software is available for just $1 for the first three months! Book a demo to see how it simplifies your restaurant operations with our robust cloud POS. 

Can Back-of-House Staff Be Included in Tip Pools?

Federal law allows including only employees who customarily and regularly receive tips.  This typically excludes back-of-house staff like cooks and dishwashers. However, some states might have different regulations.

How Are Tips Handled at the End of a Business Day?

Tips are typically collected throughout the day and pooled at the end of the shift. The pool is then distributed among eligible employees based on the chosen method.

What Is a Tip Credit?

In some states with allowed tip credits, employers can take a portion of the minimum wage based on tips received by employees. This essentially allows employers to pay tipped employees a lower base wage.

What Are the Potential Downsides of Tip Pooling?
  • Some high performers might feel discouraged if their share is similar to lower-performing colleagues.
  • It requires clear communication and record-keeping to avoid confusion or resentment.
What Are the Consequences of Non-Compliance with Tip Pooling Rules?

Non-compliance can lead to fines and penalties from the Department of Labor, wage-and-hour lawsuits from employees, and employee morale issues.

What Distinguishes Tip Pooling from Tip Sharing?

Tip sharing is voluntary. An employee might choose to share some of their own tips with colleagues. Tip pooling is a mandatory system where all tips are collected and then distributed among eligible employees based on a predetermined method.

Can Managers Join in Tip Pooling?

No, managers and supervisors cannot participate in the tip pool.

What Are the Standard Restaurant Tip Percentages by Role?

There are no standard percentages by law. However, 15-20% is a common tipping range for good service in the USA. Tip pooling eliminates the need for individual tip calculations.

Is Tip Pooling a Good Idea for Small Restaurants?

Tip pooling can be beneficial for restaurants of all sizes. It can foster teamwork, ensure everyone benefits from good service, and simplify tip distribution.

Is Tip Pooling Legal?

Yes, tip pooling is legal under federal law (FLSA) with some key restrictions. However, some states might have additional regulations. Always check your state's Department of Labor website to ensure compliance.

How do I figure out how much to charge for food?

Pricing is a balancing act! You need to cover your costs (including the food cost per portion) while offering a price point that feels valuable to your customers. Consider factors like competition, target audience, and the overall dining experience you create.

What tools are available for tracking food costs?

Food cost calculators are great for initial estimates, but consider restaurant management software for ongoing success. This software tracks inventory, automates cost calculations, and generates reports to identify cost-saving opportunities.

Can I use a food cost calculator for different types of cuisine?

Absolutely! Many online food cost calculators can handle various cuisines. Look for tools that consider ingredient types, portion sizes, and even regional pricing variations.

How often should I calculate food cost percentage?

Consider your food cost percentage your restaurant's financial fitness tracker. It's the total cost of recipe ingredients divided by your total menu sales. Ideally, calculate this regularly, like weekly or bi-weekly, to monitor profitability and adjust pricing or portions as needed.

What is the standard costing model?

The standard costing model is like a recipe for consistent pricing. It uses historical data and market trends to predict ingredient costs, allowing you to budget, purchase, and maintain profit margins even when prices fluctuate.

What is food cost per portion?

Food cost per portion is the actual cost of creating a single serving of a dish. It considers all ingredients, including spices, garnishes, and even waste!  This number helps you understand your profitability and set menu prices effectively.

AUTHOR
Diksha Adhikari
Content Marketer - OneHubPOS

Diksha, a seasoned content marketer, brings hands-on experience in website management, social media marketing, and branding. Her expertise drives efffective and results-driven digital strategies.

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